New
Your customers can now answer your AI with a tap
When your agent offers a customer a choice, the options now arrive as buttons they can tap. Every tap tells the agent what to ask, or what to recommend, next.
Until now, an AI reply that offered a choice arrived as a paragraph, and the customer had to type their answer back.
Now the options arrive as buttons. On WhatsApp that is reply buttons for up to three options and a list for four or more, and on Instagram and Facebook they arrive as quick replies. Every tap feeds the next question, so a vague opening message can end on a specific product.
