2026 Head-to-head · last refreshed May 25

Spur vs AiSensy: when WhatsApp is one of your channels, not all of them.

AiSensy is a strong India-first WhatsApp BSP. We're the AiSensy alternative for Shopify and D2C teams who also live on Instagram, Facebook and web chat — one AI agent, one shared inbox, four channels. Our AI Accelerate plan is $1,526/yr versus AiSensy's ₹40,781/yr Pro plus a ₹27,000/yr chatbot add-on.

Install on Shopify Start the 7-day trial

No credit card. Port your WhatsApp number, import your AiSensy contacts and templates before you commit.

Shopify App Store
5.0/ 108
Brands using Spur
550+
Channels, one AI brain
4
Official
Tech Partner

Same Shopify D2C team

Live pricing
Platform cost / year (Pro-tier)
$1,526

AI Accelerate · 5 seats · 4 channels

₹67,781

Pro + Chatbot Flows add-on · WA-only

Shopify App Store
5.0

/ 108

1.6

/ 15

Channels one AI brain
WA · IG · FB · Web
WhatsApp, English only

AI agent reply scope

Instagram funnel
Comment-to-DM, stories, CTIG
No native IG flows

CTWA-driven only

Sources: Spur Pricing · AiSensy India Pricing · Shopify App Store (May 25, 2026). Detailed math in Pricing section.

Built for the channels your customers actually use.
WhatsApp Business APIInstagram DM & CommentsMessengerWeb live chatShopify-native

If you only read three things

Three reasons D2C teams off-board from AiSensy to Spur.

The same WhatsApp wallet on both. What changes: the AI brain, the channels it covers, and what your Shopify reviewers think when they actually try to use it.

01 · The AI brain

4 channels

one AI agent, one knowledge base

Train our AI on your website, help docs, PDFs and YouTube transcripts. Deploy the same agent on web chat, WhatsApp, Instagram and Messenger. AiSensy's AI agent replies only in English and is WhatsApp-only today.

See AI Agents

02 · The Shopify gap

5.0/1.6

Spur vs AiSensy on the Shopify App Store

Our app sits at 5.0★ / 108. AiSensy's Shopify listing sits at 1.6★ / 15 with 80% one-star. Recent reviewers cite onboarding gaps, refused refunds and broken order-to-Shopify attribution.

Read merchant reviews

03 · The funnel

+2

channels AiSensy doesn't own. Instagram comment-to-DM, Click-to-IG Direct Ads, web chat

If your D2C funnel is a Reel that turns into a comment that turns into a DM that turns into an order — we built that whole path. AiSensy's Instagram story is mostly Click-to-WhatsApp ads: driving Meta traffic into WhatsApp, not native IG automation.

See Instagram playbook

What you actually get

One inbox. Four channels. One AI brain trained on your store.

The same AI agent handles WhatsApp, Instagram, Facebook Messenger and web chat — with custom actions that hit your backend for order lookups, refunds, discounts and meeting bookings. Humans take over the moment something gets interesting. AiSensy's AI agent today is WhatsApp-only and English-reply-only.

Avg AI resolution
~70%of common queries
Reply languages
95+
Spur · Shared Inbox AI handling 12 · Human 3 · Resolved 47
  • Ananya R. 12:41

    Bot:Found it! Order #1234 · arrives Wed · ETA 2 days.

    AI handled
  • @dropbylanepa 12:38

    "Interested in the emerald midi · do you ship to UK?"

    Comment → DM
  • Marcus T. · returning buyer 12:32

    "Want to swap two items in my last order before it ships."

    Handoff to Riya
  • Kenji O. 12:24

    Bot:Applied your loyalty discount — total updated to ¥4,820.

    AI handled
Broadcast queued · 2,000 contactsCart recovery flow active3 CTA ads syncing to Meta

Illustrative — names, handles and order numbers are made up for this mock.

Is this for you?

Not every team should switch. Here's an honest 30-second filter.

AiSensy is a real, scaled WhatsApp BSP — a 100+ person Gurugram team with an Android and iOS app, INR billing, a Free Forever plan, and deep WhatsApp commerce primitives. It's the right answer for some teams. It just isn't the right answer for every team that finds it via Google.

Pick AiSensy if

  • Your customer engagement starts and ends inside WhatsApp — broadcasts, templates, Click-to-WhatsApp ads, in-thread catalogues and payments.
  • You're an India SMB and the lowest possible WhatsApp BSP cost is the deciding factor — the Free Forever plan genuinely helps you start.
  • Your finance team wants a single INR invoice for the platform plus the WhatsApp wallet.
  • You sell inside WhatsApp — catalogue, COD verification, payment reminders and order tracking all live in-thread.
  • A native Android and iOS app for the support team is a must-have today — they work from phones during peak campaigns.
  • A deterministic drag-and-drop chatbot flow is exactly what you want — menus, lead qualification, FAQ trees, predictable answers.
Most teams searching land here

Pick Spur if

  • You're Shopify or D2C — cart recovery on WhatsApp, post-purchase DMs, order tracking and AI support are revenue-critical.
  • Your customers DM you on Instagram, message you on WhatsApp and open chat on your website — in the same week.
  • "AI chatbot" means an assistant that understands your refund policy, product catalog and shipping rules — not a flow tree.
  • You run Instagram comment-to-DM funnels and Click-to-IG Direct Ads — lead-quality signals back to Meta matter.
  • You want predictable hands-on onboarding and human-paced support during your first live campaigns.
  • You want one shared inbox — WhatsApp + IG + FB + Live Chat in one queue with order history and clean handoff — not three tools.
Install on ShopifySee pricing

The math, in full

Same WhatsApp wallet on both. The platform fee is where the gap shows up.

Both prices below are pulled live from the public pricing pages on May 25, 2026. WhatsApp Meta pass-through fees are identical — Spur and AiSensy both ride the same per-delivered-message rail. What changes is what you're paying for on top.

AiSensy · India annual

  • Free Forever

    ₹50 conversation credits, 1-agent inbox, CTWA Ads manager, blue-tick application.

    ₹0

  • Basic

    WhatsApp API, broadcasts, templates, 5 agents.

    ₹1,350/mo

  • Pro

    + Retargeting, schedulers, smart routing, click tracking.

    ₹2,880/mo

  • Enterprise

    Webhooks, SLAs, dedicated CSM.

    Talk to sales

Add-ons (annual)

  • Chatbot Flow Builder (5 flows)+ ₹2,250/mo
  • Extra agent (after 5)+ ₹750/mo
  • Indian virtual number+ ₹2,000/yr
  • WhatsApp marketing msg (India)₹1.09 each
  • Utility & authentication₹0.145 each

Chatbot flows are not in Basic or Pro — the drag-and-drop builder is a separate ₹2,500/mo add-on. Webhooks live in Enterprise. Wallet below ₹10 pauses sending.

View pricing

Spur · website annual

−20% vs monthly

  • AI Acquire

    1 AI agent · 100 credits · 1 seat · 3 flows · Instagram + Click-to-DM.

    $12/mo

  • AI Start

    + Shopify + WhatsApp + Click-to-WhatsApp · 25 flows · 2,000 credits · 2 seats.

    $31/mo

  • AI AccelerateMatch AiSensy Pro

    2 AI agents · 12,000 credits · 5 seats · 50 flows · webhooks · Custom AI Actions.

    $127/mo

  • AI Max

    3 AI agents · 20,000 credits · 10 seats · unlimited flows · dedicated AM.

    $399/mo

Predictable add-ons

  • Extra AI agent+ $7/mo
  • Extra live chat channel+ $7/mo
  • Extra user+ $15/mo
  • Extra WhatsApp channel+ $29/mo
  • 1,000 AI credits+ $12

Chatbot flows, webhooks, HTTP actions and Custom AI Actions are included in AI Accelerate, not gated to Enterprise. The whole stack fits on one spreadsheet row.

View pricing
Worked example

An apples-to-apples team, priced both ways.

Growing Shopify D2C · 7 agents · 25k marketing msgs/mo · IG comment-to-DM · web chat

AiSensy path · Pro + Chatbot + 2 extras + IG/web tool

₹473,560/yr

  • Pro plan annual =₹34,560
  • Chatbot Flows add-on =₹27,000
  • 2 extra agents =₹18,000
  • WhatsApp wallet @ ₹1.09 =₹327,000
  • + Separate IG / web chat tool (typical) =~₹67,000

Spur path · AI Accelerate (everything in one stack)

₹483,571/yr

  • AI Accelerate annual =₹126,691
  • 50 flows + chatbots included
  • 2 extra users @ $15/mo =₹29,880
  • WhatsApp wallet (Meta passthrough) =~₹327,000
  • IG + Web chat =included

WhatsApp Meta pass-through fees apply identically — both vendors ride the same per-delivered-message rail. India marketing rate is ~₹1.09; utility/authentication is ₹0.145. Service messages stay free inside the 24-hour window; Click-to-WhatsApp gets the 72-hour free entry point.

~₹10k/yr difference

At this scale Spur is roughly ₹10,000/yr more on platform — but you replace a separate Instagram/web chat tool that AiSensy would push you to bolt on. If that second tool was ₹6k+/month, Spur is cheaper net.

Channels
4 vs 1
AI reply langs
95+ vs 1
Webhooks
Included
Install on Shopify See full pricing

Disclaimers: AiSensy path assumes annual Pro + Chatbot Flow Builder + 2 extra agents in India, plus a representative IG/web chat tool. Spur path uses website annual AI Accelerate at INR conversion ~₹83/USD; Shopify channel plans price differently (AI Accelerate = $159/mo monthly with 25 flows / 25 segments) — confirm which billing channel governs your contract. Both prices exclude GST and Meta pass-through, which are identical on either platform.

Why the gap exists

Six themes we hear from teams off-boarding from AiSensy.

These show up in named Shopify, Trustpilot, App Store and Reddit threads — we link every one. Click any source to verify it yourself.

1

"AI chatbot" is a flow tree dressed up as AI.

On Trustpilot, Addan Chua said AiSensy's "AI chatbot" felt more like rigid templated responses than a true adaptive AI assistant. The dedicated AI agent product replies only in English today, and chatbot flows are a separate ₹2,500/mo add-on.

Trustpilot review
2

Support gets quieter after payment.

From the ISKCON Pune FFL Trustpilot review: "the sweet talk ended after purchase and replies stopped being prompt." Wrteam Vimal cites 28+ bug reports and 2-3 day response times. The pattern repeats across the Shopify thread.

Trustpilot .in reviews
3

Shopify order attribution breaks.

Ratnaya Organics on the Shopify App Store: new chats didn't auto-refresh reliably, multiple image uploads were unreliable, and there was no seamless way to place orders from WhatsApp and create them in Shopify with agent attribution — the exact gap a D2C operator cares about.

Shopify App Store reviews
4

Refunds are firmly non-refundable.

The Refund Policy says plan charges, WhatsApp credits, add-ons, integrations and one-time chatbot/setup payments are non-refundable. Teodor Turlea recovered $150+ via chargeback after a refund refusal. A Reddit thread describes a ~$130 charge after a claimed cancellation.

AiSensy Refund Policy
5

Add-on math doubles the platform fee.

The plan page mentions chatbot flows; the 5-flow pack is charged separately at ₹2,500/mo. Extra agents are ₹750/mo each after the included five. A virtual number is ₹2,000/year. Webhooks live in Enterprise. Buyers regularly miss this on the first read.

AiSensy India pricing
6

The Shopify integration is rated 1.6★.

AiSensy's official Shopify app sits at 1.6 / 5 across 15 reviews, with 80% one-star. Spur's Shopify app sits at 5.0 / 5 across 108 reviews — merchants cite WhatsApp campaigns, Instagram automation, cart recovery and fast onboarding.

AiSensy on ShopifySpur on Shopify

Capability map · zoom in

Zoomed in: capability by capability, grouped the way buyers actually shop.

Green checks where the platform genuinely owns the capability. Amber when it technically supports it but the depth is shallow. Grey dash when it's not there. Sources: live product pages and AiSensy's own docs.

Scan signal

14

Spur-only clear edges

4

Shared clear capabilities

24 rows total. Use the chips first, then read the evidence where the answer is partial or unclear.

Clear Partial or dependent Not clearly offered

Messaging & commerce — where the channels overlap and diverge

5 edges

3 shared clear capabilities across 9 checks.

WhatsApp Business API onboarding

Spur

Clear Same Meta rail, hours not days

AiSensy

Clear Official BSP, fast in India

WhatsApp broadcasts & drips

Spur

Clear Native + DeliveryBoost

AiSensy

Clear Retargeting, schedulers, click tracking

WhatsApp commerce (catalogue, payments, COD)

Spur

Partial Supported via Shopify + Flows

AiSensy

Clear Deep, native in-thread

Click-to-WhatsApp ad capture

Spur

Clear 72-hour free entry handling

AiSensy

Clear Dedicated CTWA Ads manager

Instagram DM automation

Spur

Clear Comment-to-DM, stories, mentions

AiSensy

Not clear Mostly via Click-to-WhatsApp

Click-to-Instagram Direct ads

Spur

Clear Lead-quality signals back to Meta

AiSensy

Not clear Not a dedicated product

Facebook Messenger automation

Spur

Clear First-class channel

AiSensy

Not clear Limited

Website live chat (AI + human)

Spur

Clear Native widget with same AI brain

AiSensy

Not clear Not a first-class channel

Shopify integration

Spur

Clear Native · 5.0★ · 108 reviews

AiSensy

Partial Documented · 1.6★ · 15 reviews

AI agents & knowledge — the wedge

4 edges

1 shared clear capabilities across 5 checks.

AI Agent reply languages

Spur

Clear 95+ languages

AiSensy

Not clear English replies only today

AI Agent channel deploy

Spur

Clear Web + WA + IG + FB

AiSensy

Not clear WhatsApp-centric

Knowledge sources for AI

Spur

Clear Site + PDFs + YouTube

AiSensy

Clear Sites + PDFs + Word + catalogues

Custom AI actions (backend calls)

Spur

Clear Included from AI Accelerate

AiSensy

Partial Tool calling via GET/POST/PUT/DELETE

No-code chatbot flow builder

Spur

Clear Included in every paid plan

AiSensy

Partial ₹2,500/mo add-on for 5 flows

Support ops, dev surface & team workflow

4 edges

0 shared clear capabilities across 6 checks.

Shared inbox channel coverage

Spur

Clear WA + IG + FB + Live Chat

AiSensy

Partial WhatsApp multi-agent only

Ticketing & order history

Spur

Clear Built-in ticketing + Shopify context

AiSensy

Partial Agent transfer, monitoring

Webhooks & HTTP actions

Spur

Clear Included from $127/mo

AiSensy

Not clear Enterprise-gated per public pricing

MCP server for AI tooling

Spur

Clear Templates, outbound, segments, contacts

AiSensy

Not clear Not documented

Native Android & iOS app

Spur

Not clear Not yet — honest gap

AiSensy

Clear Both stores, actively shipped

Phone / call support

Spur

Not clear Email + WhatsApp + AM at top tier

AiSensy

Partial Live chat, email, call, Zoom

Pricing, trial & terms — where the gap shows up in your bank account

1 edges

0 shared clear capabilities across 4 checks.

Free tier

Spur

Partial 7-day trial, no credit card

AiSensy

Clear Free Forever (₹50 credits)

Plan currency

Spur

Partial USD (Shopify channel: USD)

AiSensy

Clear INR primary, USD secondary

5-person team · annual cost

Spur

Clear $1,526 (4 channels)

AiSensy

Partial ₹61,560 (WA-only + chatbot)

Refund / wallet on cancellation

Spur

Partial Non-refundable, balance forfeited

AiSensy

Not clear Non-refundable, credits expire

Owns it · Supports it, shallow depth · Not offered

Honest take · summarised

Same matrix in plain English — read both sides before you decide.

If two or more items on the AiSensy side describe your team, buy AiSensy — don't waste a sales cycle. If two or more items on the Spur side fit, install on Shopify or start the trial. We mean it.

Where AiSensy wins

  1. 01

    Free Forever start

    A genuine ₹0 plan with API access, ₹50 credits, a 1-agent inbox, the CTWA Ads manager and blue-tick application. For a tiny team that just wants WhatsApp API access at near-zero software cost, that's hard to match.

  2. 02

    INR billing & India-first GTM

    Plans priced in INR, GST-friendly invoicing, an India-first sales motion, native virtual numbers and an Indian-language understanding model on the AI agent. If your finance team prefers a single INR invoice, this is the easier internal sell.

  3. 03

    Deeper in-WhatsApp commerce

    Catalogues, WhatsApp payments, abandoned cart automations, COD verification, payment reminders — the whole purchase can live inside the WhatsApp client. If the sale happens in-thread, this matters.

  4. 04

    Native Android & iOS app

    Both stores, actively shipped — broadcasts, analytics, multi-agent live chat, in-app API application, CTWA ads. If your support team works from phones during peak campaigns, this is real. We don't have a mobile app yet.

  5. 05

    Broader Indian integrations breadth

    Zoho, LeadSquared, MoEngage, CleverTap, WebEngage, Pabbly, Integrately, Google Sheets — the traditional Indian CRM/martech stack lights up faster. We're stronger on Shopify and the developer/AI-action surface.

  6. 06

    Bigger incumbent perception

    A 100+ person Gurugram team, a wider logo wall and broader Indian-market visibility. If your CFO wants the safest-feeling WhatsApp vendor in India, the brand recognition helps.

  7. 07

    Deterministic chatbot flows

    A drag-and-drop builder with forms, webviews, payments and API/webhook integrations — useful, predictable, exactly what some buyers want for menus and lead qualification.

Where Spur wins

  1. 01

    One AI agent across four channels

    Same brain on web chat, WhatsApp, Instagram and Messenger. Trained on your website, help docs, PDFs and YouTube transcripts. 95+ reply languages. AiSensy's AI agent is WhatsApp-only and replies only in English today.

  2. 02

    Instagram is a first-class channel

    Comment-to-DM, story reactions/mentions, keyword flows, lead capture, product cards. Click-to-Instagram Direct Ads send lead-quality signals back to Meta. AiSensy's Instagram story is mostly Click-to-WhatsApp ad traffic flowing into WhatsApp.

  3. 03

    The Shopify proof gap is enormous

    5.0★ / 108 versus 1.6★ / 15 on the Shopify App Store. The recent AiSensy Shopify reviews specifically cite the cart recovery, order confirmation and live chat setup gaps a D2C operator cares about.

  4. 04

    Genuinely omnichannel shared inbox

    WhatsApp + Instagram + Facebook + Live Chat in one queue with assignment, collision detection, tickets, order history and clean human handoff. AiSensy's inbox is multi-agent but WhatsApp-centric — you'll bolt on another tool for IG and web.

  5. 05

    Modern developer & AI-action surface

    Webhooks, HTTP Request actions, Custom AI Actions and an MCP server from AI Accelerate ($127/mo). AiSensy's webhooks live in Enterprise per public pricing — multiple Reddit threads confirm that gating.

  6. 06

    Chatbot flows are not an add-on

    Workflow builder, no-code chatbots, drip campaigns and broadcasts are inside the plan you already bought. AiSensy charges ₹2,500/mo extra for 5 chatbots/month on top of Basic or Pro.

  7. 07

    Founder-led support

    We're a 10-person bootstrapped team. When you message us on WhatsApp or email, the response often comes from a founder or someone who built the feature you're asking about — not a tier-1 macro and not "the sweet talk ends after purchase."

Six head-to-head verdicts

Still on the fence? Pick by the job you actually have.

Six common buying decisions, each with a one-paragraph verdict. Skim the headers — the labels tell you which way each one points.

Shopify D2C support

Winner: Spur

Both have a Shopify app. AiSensy's documents up to three abandoned cart messages plus order confirmation flows. Our merchants consistently report cart recovery flows running within hours and order attribution that actually closes in Shopify.

WhatsApp-only marketing

Winner: AiSensy

If your customer journey starts and ends inside WhatsApp — broadcasts, templates, Click-to-WhatsApp ads, in-thread catalogue and payments — and you're India-first and price-sensitive, AiSensy's Free Forever plan and INR billing are hard to beat. We don't pretend otherwise.

Free Forever planINR billingCTWA Ads managerIn-WA commerceMobile appIndian CRM stack

Instagram & Facebook

Winner: Spur

AiSensy's Instagram story is Click-to-WhatsApp ads driving Meta traffic into WhatsApp. We build the whole IG funnel — comment-to-DM, story reactions, keyword flows, lead capture, product cards, Click-to-IG Direct ads pushing lead-quality back to Meta.

See Instagram playbook

AI support across channels

Winner: Spur

If your buyer needs "an assistant that understands my refund policy, products and shipping rules" — trained on your KB, 95+ languages, deployed across web/WA/IG/FB with custom actions hitting your backend — that's our core product. AiSensy's AI agent is WhatsApp-only and English-reply-only.

Deterministic flow bots

Both, depends

Both ship drag-and-drop flow builders. Ours is included in every paid plan with multi-channel triggers. AiSensy's is a separate ₹2,500/mo add-on for 5 chatbots but specifically targets in-WhatsApp commerce flows — forms, webviews, payments in-thread.

Native mobile app

Winner: AiSensy

AiSensy ships Android and iOS apps with broadcasts, analytics, multi-agent live chat and in-app API application. We don't have a dedicated mobile app today — it's the most common request in our Shopify reviews. If your team works from phones during peak campaigns, that's a real consideration.

What real merchants are saying

Don't take our word for it. Read theirs.

Pulled directly from G2, Trustpilot, the Shopify App Store, Reddit and the App Store. Nothing invented — every excerpt links back to the public source.

AiSensy — review signal

“After 10 days I still couldn't set up abandoned cart, order confirmation or live chat. Moved back to my previous provider.”
Injoy Nation · Faritha · Shopify App Store
“The sweet talk ended after purchase and replies stopped being prompt.”
ISKCON Pune FFL · Trustpilot · aisensy.in
“The AI chatbot felt more like rigid templated responses than a true adaptive AI assistant.”
Addan Chua · Trustpilot review

Honest balance. AiSensy's G2 sits at 4.3★ / 108 reviews with named reviewers praising ease of use, broadcasts and helpful support reps. The negative pattern is concentrated on Trustpilot .in (2.7★ / 26, 77% one-star) and the Shopify App Store (1.6★ / 15, 80% one-star).

Spur — review signal

Featured case study · Libas

IG Live viewers
1,000+
Orders closed
64
Revenue
₹78,000
“Comment automation + DMs took our IG Live from a 1,000-viewer event into 64 paid orders at ~6% conversion.”

Parul Chanana · Sr. Marketing Manager · Libas · Spur case study

“Abandoned cart flows were running within hours and the team helped us map our WhatsApp and Instagram strategy during onboarding.”
Shopify reviewer · Shopify App Store
“Quick support, easy implementation, WhatsApp/Instagram automation, comment-to-DM, responsive bug fixes — all in one tool.”
G2 reviewer · 12 reviews, all 5★ · Spurtastic Tech · Spur

Honest disclosure. We have 12 G2 reviews (all 5★) versus AiSensy's 108 G2 reviews. Our case-study metrics are self-reported — ask for raw campaign exports during a POC, the same as you should from anyone. We're newer and smaller. We're growing.

Migration · no-risk path

Worried about switching? Your WhatsApp number stays portable.

You have two clean paths — port your existing WhatsApp Business API number to Spur, or run both in parallel for 2-4 weeks and then redirect traffic. AiSensy's downgrade window is 24 hours to 30 days, so plan around that.

Why this works

  • Your WhatsApp Business API number is portable — not vendor-locked.
  • Burn your AiSensy wallet down before cancellation — remaining credits expire when the plan does.
  • Approved Meta templates can be re-submitted in Spur — not lost.
  1. 01

    Audit your AiSensy setup

    Export contacts, tags, attributes, segments and approved Meta templates by category. Document broadcasts, drip flows, chatbot flows, Shopify webhooks and active CTWA campaigns.

  2. 02

    Pick your number strategy

    Port your existing number to Spur (request AiSensy disable 2FA) or get a new number on Spur and run both in parallel. Plan for the 24-hour to 30-day downgrade window.

  3. 03

    Re-submit Meta templates

    Marketing first, then Utility, then Authentication. Approvals usually take hours not days.

  4. 04

    Train the AI agent

    Website, help docs, PDFs, YouTube transcripts, custom Q&A. Define custom actions — order lookup, discounts, CRM updates, meeting booking.

  5. 05

    Rebuild flows + connect IG/web

    Broadcasts, drips, cart recovery, order updates. Add Instagram comment-to-DM, story flows, web chat widget — the channels AiSensy didn't natively cover.

  6. 06

    Pilot two weeks in parallel

    Trigger every Shopify event in a test order. Send a test broadcast. Run a low-budget CTWA ad. Verify comment-to-DM fires from an IG test account.

  7. 07

    Cut over — redirect traffic & cancel

    Redirect CTWA traffic, update IG/FB business assets, swap your web chat embed. Cancel AiSensy at the end of the billing cycle. Burn the wallet first — remaining credits expire when the plan does.

Diligence checklist

Ask these in writing — before you sign either contract.

We've seen too many teams buy the wrong tool and stay stuck. Asking these up front saves the messy email thread in month seven.

For AiSensy

  1. 1.Which exact plan SKU is on the quote — Free Forever, Basic, Pro, Enterprise? Annual or monthly?
  2. 2.Is the Chatbot Flow Builder add-on included or extra at ₹2,500/mo? How many flows do we need on day one?
  3. 3.What's our current India per-message wallet rate for marketing, utility and authentication, including AiSensy's provider markup?
  4. 4.Which tier do webhooks unlock at? Is the API rate limit on our plan enough for our broadcast volume?
  5. 5.Renewal date, term, notice window, exact cancellation process? What happens to the WhatsApp wallet on cancellation?
  6. 6.Does the AI agent reply in our customers' languages, or only English with multilingual understanding?
  7. 7.Are Instagram comment-to-DM, story replies and Click-to-IG Direct ads supported natively — or do we need a separate tool?
  8. 8.Shopify integration: does WhatsApp-originated order creation attribute back to a Shopify agent? Which abandoned-cart timings are supported?

For Spur

  1. 1.Are we buying on the website plan or Shopify App Store plan? Flow/segment/credit caps differ between channels.
  2. 2.What's our in-app WhatsApp wallet rate by country and category? How does that compare to Meta's published rate?
  3. 3.Where does our data sit? AWS Frankfurt + WhatsApp data localization Europe, but Google CDN/NLP & Cloudflare are also subprocessors — confirm what flows where.
  4. 4.What's the current security packet — SOC 2 / ISO 27001 controls documentation — and how do we receive it under NDA?
  5. 5.What happens to unused AI credits and the WhatsApp wallet balance if we cancel? (Get this in writing before topping up large balances.)
  6. 6.Trial terms — 7 days, no credit card required, full access to AI Acquire / AI Start features?
  7. 7.Subprocessor schedule — which AI model vendors process our customer data, and can we have them named in our DPA?
  8. 8.Contract counterparty — which legal entity will we sign with (Spur's is Spurtastic Technologies Private Limited), and what's the SCC schedule for international transfers?

Questions buyers ask

Common questions, handled in plain English.

If your question isn't here, message us on WhatsApp or email — we usually reply within the hour during business hours, often faster.

Talk to a human
Is AiSensy an official WhatsApp Business API provider?

Yes. AiSensy positions itself as an official WhatsApp Business Solutions Provider and Meta Business Partner on its homepage and About page. Some older alternative-vendor comparison pages (including a legacy version of our own) say AiSensy uses "unofficial API" — that claim is not accurate and we don't make it on this page.

How much does AiSensy actually cost in 2026?

Sticker prices: Free (₹0), Basic ₹1,500/mo (annual ₹1,350/mo), Pro ₹3,200/mo (annual ₹2,880/mo), Enterprise custom. Add-ons: Chatbot Flows ₹2,500/mo for 5 flows, Extra Agents ₹750/mo each, Indian Virtual Number ₹2,000/year. On top of that, the per-delivered-message WhatsApp wallet: ₹1.09 marketing, ₹0.145 utility/authentication in India, with service messages free inside the 24-hour customer-service window.

Does AiSensy charge extra for chatbot flows?

Yes. The drag-and-drop WhatsApp Chatbot Flow Builder is a separate add-on at ₹2,500/month (or ₹2,250/month annually) for 5 chatbots/month. It's mentioned on the plan feature list but is not bundled into Basic or Pro. On Spur, the workflow builder and no-code chatbots are inside every paid plan — no separate SKU.

What's the difference between AiSensy chatbot flows and Spur AI agents?

AiSensy's chatbot flows are deterministic — drag-and-drop, rule-based, predictable. Useful for menus, lead qualification and FAQ trees. AiSensy's separate AI Agent product can also train on a knowledge base, but today it replies only in English and is WhatsApp-centric. Spur's AI Agents are trained on your websites, help docs, PDFs and YouTube transcripts, speak 95+ languages, deploy across WhatsApp, Instagram, Facebook Messenger and website live chat, and can call custom actions in your backend. If you need a fast menu, AiSensy flows are fine. If you need an assistant that actually understands your product and policies, Spur is the right tool.

Is Spur cheaper than AiSensy?

For WhatsApp-only in India, AiSensy's Free Forever and Basic plans are cheaper at the platform layer. For multi-channel (WhatsApp + Instagram + Facebook + Web Chat + AI), Spur is usually cheaper net because you replace 2-3 separate tools with one stack. The per-delivered-message WhatsApp wallet is roughly comparable on both — both vendors pass through Meta's rates with provider markup.

Can I keep my WhatsApp number if I migrate from AiSensy to Spur?

Yes. You request AiSensy disable two-factor authentication on the number, then port it to Spur. The WhatsApp API number downgrade window is 24 hours to 30 days — plan for that buffer. For most brands, porting is the right answer because of brand recognition and existing template approvals. Some teams take a new number on Spur and run both in parallel for 2-4 weeks, then redirect ad traffic.

What about Interakt, WATI, DoubleTick?

All three are legitimate buys for the right team. Interakt is part of the Haptik/Jio family with mature WhatsApp BSP capabilities and a Shopify integration. WATI is a long-running WhatsApp BSP with broad mid-market traction. DoubleTick is sharper on Indian-language conversational commerce. None of them are designed around the same axis we are: D2C messaging across WhatsApp + Instagram + Facebook + web chat with one AI brain trained on your knowledge base. Plenty of brands run a BSP plus Spur for IG/web. That's a fine setup.

Does Spur work outside India?

Yes — we serve customers across 25+ countries. The WhatsApp Business API works globally with Meta's per-country, per-category pricing. Our Shopify integration is global. We host core data on AWS Frankfurt with named subprocessors in the US (Google, Cloudflare). Our site is localized in English, Spanish, Portuguese, French, Dutch and Indonesian — and we add languages as the customer base asks for them.

How does Spur handle security and compliance?

We operate under GDPR with customer data hosted on AWS Frankfurt and WhatsApp data localization set to Europe at number setup. Our DPA, subprocessor list and current security packet — including SOC 2 controls documentation — are shared under NDA with buyers in procurement review. Email security@spurnow.com or talk to your account contact to get the latest. For lighter-touch reviews, our public GDPR statement and DPA cover most of the standard questions.

Bottom line · take it for a spin

Try it for a week. Pay nothing. Keep AiSensy running if you want.

Install Spur on Shopify in a few hours. Import your AiSensy contacts and templates. Crawl your store and help docs to train the AI. Connect WhatsApp, Instagram, Facebook and your live chat widget. See whether the multi-channel AI stack is the tool your team's been missing — without touching your existing WhatsApp number.

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  • One AI brain across WhatsApp + IG + FB + web chat — 95+ reply languages
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  • 5.0★ on Shopify across 108 merchant reviews
  • Official Meta Tech Partner · 550+ brands · 25+ countries
  • GDPR + AWS Frankfurt hosting + WhatsApp data localization Europe
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Sources cited on this page

Live pricing and review data from AiSensy, Spur, Shopify App Store, G2, Trustpilot, Reddit and AiSensy's help wiki. Last refreshed May 25, 2026.

Pricing and feature data last refreshed May 25, 2026.