New
You can now limit a teammate to only the chats assigned to them
Create a role, turn off View and manage other teammates' tickets, and anyone in that role sees only the conversations assigned to them personally. Owners and Admins still see everything.
Until now, everyone with inbox access saw every conversation.
You can now create a role for each kind of teammate and choose, section by section, whether it gets no access, view or modify. Turn off View and manage other teammates' tickets and anyone in that role sees only the conversations assigned to them personally. Owners and Admins still see everything.
