Key takeaways
Pin your most important customer conversations to the top of your shared inbox. Never lose track of VIP customers or urgent issues again.
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When you're managing dozens or hundreds of customer conversations daily, some are more important than others. Whether it's a VIP customer, an escalated issue, or a deal you're about to close—you need these conversations front and center. That's why we've added Chat Pinning to the Spur shared inbox.
What's New
You can now pin any conversation in your shared inbox to keep it at the top of your list. Pinned chats stay visible regardless of new incoming messages, ensuring your priority conversations never get buried.
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