Key takeaways
Messages now save exactly as they were sent to customers. Instant loading, accurate history, and no more discrepancies between what you see and what customers received.
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When reviewing conversation history, you need to know exactly what the customer saw. Did the variable render correctly? Was the right product shown? With True Template Message Representation, what you see in Spur is precisely what was delivered.
What's New
Template messages are now saved exactly as they were sent, with all variables resolved and content rendered. The inbox shows the actual message the customer received, not a template preview. Messages also load instantly because the rendered content is stored directly.
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