New
Spur AI now answers email too
Your AI agent can now handle email support alongside WhatsApp, Instagram and live chat, using the same knowledge and the same handover rules.
Email is now a channel your AI agent can work. Same agent, same product knowledge, same handover rules you already use on WhatsApp.
A lot of support still arrives by email, and it usually sits in a separate tool with its own queue. That is where reply times slip and where the answer stops matching what the customer was told on chat.
- Reads the email thread and replies in context
- Uses the same data sources and instructions as your chat agent
- Hands the conversation to a teammate when it should not answer
- Keeps the thread in the same inbox as the rest of your channels
Connect your support address under Channels, then select Email in your AI agent settings.