Product and cart details now appear more clearly in live chat

Live chat conversations can now include richer shopping context, including clearer product information and cart-related links directly inside the chat.

This helps customers understand what they’re looking at without needing to leave the conversation. It also makes it easier for brands to guide shoppers toward the right product or next step.

Why it matters
When someone is shopping, context matters. Showing product and cart details inside chat makes the conversation more helpful and reduces friction during the buying journey.

What it works on
This works inside the live chat widget on your storefront.