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eWards WhatsApp Integration
Connect eWards' powerful CRM and loyalty platform with WhatsApp to boost customer engagement, drive repeat purchases, and deliver hyper-personalized experiences for your retail or F&B business.
Key Features
Loyalty & Rewards on WhatsApp
Notify customers about points earned, rewards unlocked, and tier upgrades directly on WhatsApp to keep them engaged with your loyalty program.
Customer Segmentation
Leverage eWards' unified customer profiles and segmentation to send targeted WhatsApp campaigns based on purchase history and behavior.
Real-Time Engagement
Trigger automated WhatsApp messages based on real-time customer actions — purchases, store visits, feedback, and more.
Personalized Campaigns
Use eWards' customer data to craft personalized offers, birthday rewards, and re-engagement messages on WhatsApp.
Multi-Location Support
Manage customer engagement across multiple store locations with consolidated data and location-specific WhatsApp messaging.
Analytics & Insights
Combine eWards' business intelligence with Spur's messaging analytics to measure campaign impact and optimize your engagement strategy.
How it Works
Generate API Key
Create an API key in your Spur integrations dashboard and share it with the eWards team via the built-in email option.
eWards Connects
The eWards team uses your API key to connect your eWards account with Spur, enabling data sync between the platforms.
Engage on WhatsApp
Start sending personalized WhatsApp messages powered by your eWards customer data, loyalty events, and business insights.
Use Cases
Why Use WhatsApp with eWards?
Drive Repeat Purchases
WhatsApp notifications about loyalty rewards and personalized offers bring customers back to your store, increasing repeat purchase rates significantly.
98% Open Rates
Unlike email or SMS, WhatsApp messages are read almost instantly — ensuring your loyalty updates and offers actually reach your customers.
Built for Retail & F&B
eWards is purpose-built for retail chains, restaurants, and F&B businesses. Combined with Spur's WhatsApp automation, it's the perfect stack for customer retention.
Unified Customer View
Consolidate customer data across all touchpoints and use it to deliver hyper-personalized WhatsApp experiences that build lasting relationships.
About eWards
eWards is a leading CRM and loyalty solutions platform trusted by 2,000+ brands across retail, F&B, and services. With products like ACE for customer engagement, Prism for business intelligence, and InsightX for AI-powered analytics, eWards helps businesses boost customer retention and drive growth.
From unified customer segmentation to automated loyalty programs and real-time analytics, eWards provides everything businesses need to build lasting customer relationships at scale.
Ready to Boost Customer Engagement?
Join brands using Spur and eWards to build lasting customer relationships through WhatsApp-powered loyalty and CRM automation.