Meta Business PartnerCollect product reviews on WhatsApp
After every delivery, ask for a star rating, a short review and a photo in the chat your customer already has open. Reviews land in Judge.me in real time, with a discount code to say thanks.
Marketing on WhatsApp with Spur
Factory Weights 🏴 
Mi Vida Loca Streetwear 🇳🇱 
Sri Krishna Silks 🇮🇳 
Sheetal Batra 🇮🇳 
🇮🇳 
🇮🇳 Trusted by 1000s of businesses worldwide
Review emails get ignored. WhatsApp gets answered.
Your store
WhatsApp Business
Three taps. One photo. A published review.
A review email asks the customer to leave their inbox, open a page, log in and fill a form. On WhatsApp the whole thing happens inside a thread they already trust, in under a minute.
- Star rating from quick-reply buttons
- Review typed as a normal message
- Photo attached from the camera roll
- Discount code delivered in the same chat
Built for reviews, not just reminders
Everything a review flow needs, already wired up in a ready-made template.
Asked where customers already answer
The request arrives in the same WhatsApp thread as the order confirmation and shipping updates, so it reads like a conversation, not a campaign.
Rate with one tap
Quick-reply buttons for 5 stars, 4 stars and 3 or less. The customer never types a number or opens a page.
Photo reviews by default
Customers send a picture the way they send one to a friend. Photo reviews convert better on product pages and feed your ads.
Unhappy customers reach you first
A low rating skips the public review, apologises, and assigns a ticket to your team. Problems get solved before they get posted.
Reward the review instantly
Spur creates a unique Shopify discount code and sends it right after the review, nudging the next order.
Timed to the delivery
Starts when the carrier marks the order delivered, after a delay you set per product type. Never before the parcel arrives.
How the flow works
Pick the "Review collection via WhatsApp" template, set the delay, switch it on.
Order delivered
Shopify or your shipping partner marks the order delivered. The flow waits one day, or the delay you choose.
Ask for a rating
A WhatsApp message with three quick-reply buttons: 5 stars, 4 stars, 3 stars or less.
Branch on the answer
4 or 5 stars: ask for a photo and a one-line review. 3 or less: apologise, ask what went wrong, and open a support ticket.
Publish and reward
The review goes to Judge.me in real time, or into your Spur table for export. The customer gets a discount code in the chat.
Reviews go where you display them
Keep the review app you already use. Spur handles the asking.
Native integrationJudge.me
Connect in one click. Rating, text, title, product and photo are created in Judge.me the moment the customer finishes.
See the Judge.me integrationLoox, Yotpo and others
Every rating, review and photo link is saved in a Spur table. Export it and import into any review app that accepts a CSV.
Read the export guideGoogle and Trustpilot
Happy customers get a direct link to leave a Google or Trustpilot review after they rate you 5 stars in WhatsApp.
See the Workflow BuilderWhat brands do with it
Product pages that sell
Fresh, photo-backed reviews on every product, collected on autopilot after each delivery.
Quality signal per SKU
Ratings are stored per order and product, so you see which SKUs delight and which ones need fixing.
UGC for ads and social
Real customer photos, with permission asked in the same chat, ready for creatives and reels.
Fewer public complaints
Unhappy customers are routed to a human before they consider a public review.
Start collecting reviews from the channel customers answer
Switch on the flow today and the next delivered order becomes your next review.
Frequently asked questions
Which review apps does Spur work with?
Judge.me has a native integration: reviews are pushed through its API in real time. For Loox, Yotpo, Stamped and others, export the review table from Spur as a CSV and import it.
Do customers need to opt in?
Yes. WhatsApp requires opt-in, and Spur only messages customers who have agreed to receive updates from your store. The review request is sent as a Meta-approved template.
What does a review request cost?
One template message per request, billed by Meta at the utility or marketing rate for the customer’s country. There is no extra Spur charge per review.
When is the request sent?
When the order is marked delivered, after a delay you choose. One day is the default. For furniture or electronics, five to seven days gives customers time to use the product.
Can I change the questions and the languages?
Every message, button, delay and branch is editable in the Workflow Builder. Send the request in the customer’s language and add a review title or a consent question for using photos.
What happens with a 3-star-or-less rating?
The flow apologises, asks what went wrong, and assigns the conversation to your support team. Nothing is published unless you decide to.
Which plan do I need?
The review collection flow is available on Spur’s AI Start plan and above.