May 2025 Catch-up: Spur's Quantum Leap!
Welcome to the first official catch up of 2025! Spur has been busy rolling out new features and improvements! Wondering what's changed and how it can benefit your business? This guide will bring you up to date.
Let’s dive right in.
Prefer to watch? Catchup on the headlines here: https://youtu.be/cZvw5ztrWNA
Like every company on the planet, our headliner is AI - but unlike every company, our AI agents will actually make your life easier.
You can now create AI Agents in Spur that:
- Have different personas tailored to different roles (e.g., Support, Sales).
- Instantly respond to customer queries based on data directly from your website, PDFs, or knowledge bases.
- Handle lead collection, ticket creation, and direct customer interactions without human intervention.
- Execute Custom Actions like opening tickets, sending notifications via Slack, or even automating form submissions via custom actions.
Why it matters:
- 24/7 customer support without delay.
- Automatic lead nurturing, ensuring no lead is forgotten.
- Reduction in support costs by automating repetitive queries.
Want a deep dive on how to configure AI agents? Click here!
If your customer is already browsing your website, why make them jump over to WhatsApp or Instagram to talk to you?
With Spur Live Chat, they don’t have to.
Spur Live Chat lets you:
- Embed a fully customizable chat widget directly on your site.
- Allow customers instant access to either AI or human agents.
- Ensure seamless, instant conversations and conversions.
Why it matters:
- Increased conversions by addressing questions immediately.
- Improved customer satisfaction due to instant support.
- Full control over appearance and branding.
This was one of our most requested features — and it’s finally here.
Now you can select multiple chats inside the Shared Inbox and:
- Close tickets in bulk
- Mark as read/unread in bulk
- Bulk Delete Segments Added
Similarly, inside the Automation screen, you can now:
- Bulk enable automations
- Bulk disable automations
- Bulk delete automations
— giving you greater control over a large numbers of automations
Goodbye, clicking one-by-one. Hello, efficiency!
Forms inside WhatsApp?
Yes, you heard that right.
Now you can create customizable forms inside WhatsApp conversations —
Use it to:
- Capture leads directly from WhatsApp conversations.
- Book appointments seamlessly through interactive chat forms.
- Collect detailed customer feedback or support requests.
Why it matters:
- Simplifies user interactions, increasing form completion rates.
- Eliminates the need for external landing pages or apps.
- Enables creation of advanced mini-applications entirely within WhatsApp.
👉 Important note: This is a managed service. Request your own managed WhatsApp form setup here.
Want to know how well your support team is doing?
Now you can.
Agent Analytics are back on Spur, allowing you to monitor:
- First response times
- Resolution times
- Tickets closed per agent
- Total messages sent
- Overall agent productivity and performance trends.
You can slice and dice the data by any time range, making performance reviews and optimizations much easier.
Spur introduces easy management of WhatsApp contacts directly from the shared inbox. You can now effortlessly block/unblock contacts or delete them entirely without leaving the conversation screen.
Key Benefits:
- Greater control over unwanted or problematic contacts
- Simplified contact moderation workflow
- Immediate actions directly from inbox conversations
You can now instantly navigate to a user’s chat inbox using their phone number via a dedicated redirect URL. Ideal for customer support teams needing quick access to conversations from external systems or CRM platforms.
Syntax:
https://use.spurnow.com/app/inbox/redirect?phone=<PhoneNumber>
where <PhoneNumber> is the number in your Shared Inbox you want to navigate to. Make sure to include the country code!
Key Benefits:
- Quick access to specific conversations
- Streamlined customer support workflow
- Easy integration with external tools
New triggers have been added for Shopify Pixel events, including product views, cart additions, abandoned carts, and more. These triggers allow for more targeted automations and better customer journey tracking.
Look for Abandoned Product and Abandoned Cart automations to take advantage of these today!
Key Benefits:
- Improved customer behavior insights
- More precise retargeting and personalized automation
- Increased revenue opportunities from customer interactions
Capture leads like magic with Nitro - know about everyone who visits your website!
Spur automations can now use variables from Nitro to enable advanced interactions, better order management, and highly targeted communications. Learn more here.
This new automation trigger activates whenever a new contact is added to your Spur database, allowing for instant engagement such as welcome messages or initial onboarding sequences.
Instagram flows now support a dedicated trigger for audio messages. Basically, automations can activate when someone sends an audio message.
Authentication templates can now be created and sent directly from Spur. While content rules follow Meta guidelines, you can customize button text (up to 25 characters) and add a footer indicating code expiry.
Spur's New Update is accompanied with an all new dashboard, as well as changes to the UI throughout.
The new setup and learn panel on the Dashboard allow you to make sure you're taking full advantage of your Spur subscription and are keeping up with all the latest features.
That is followed by insightful data about your channels, conversations and conversions.
We've also moved the profile icon and it's adjacent buttons to the top-right, making sure they are out of the way but still reachable when working with Spur.
New advanced conditions are added, significantly improving flow customization, especially when collecting user inputs or managing complex scenarios.
Spur now offers an upgraded Tags Section within your database, making contact management faster, simpler, and more organized.
Debugging webhooks and mapping incoming contact data is now simpler and more intuitive. Spur allows you to easily view webhook payloads, select JSON paths with just a click, and automatically map data to your contacts—no technical hassle involved.
Learn more about it here.
You can now dynamically generate and send media images through external links, similar to cart summary images, directly within Spur’s workflow builder.
A new exit condition is introduced: “Has been in another flow within X days.” This prevents repetitive interactions by automatically exiting contacts from ongoing flows if they recently participated in a similar one.
- Validation on Delay Blocks: Only numeric values are accepted, preventing errors.
- Improved Automation Analytics Load Speeds: Significant speed improvements, particularly for large accounts.
- Template Validation in Automations: Prevents saving automations without valid associated templates. Real-time template status updates are also available within the automation builder.
- Real-time Synchronization: Chat lists now sync instantly across multiple windows and agents.
- Sending Automations Filtered by Channel: Only automations of that particular channel will be visible when triggering them manually from the Shared Inbox.
- Closing Chats Opens Next Conversation: Enhanced efficiency navigating inbox workflows.
- Automation Status Logged in Shared Inbox improving ability to debug.
- Closing tickets now automatically enables turns on automations for that contact.
- Added support for one-click checkouts: Fastrr, GoKwik and ecom360.
- Shopify Store Disconnection: Shopify Stores can now be disconnected.
- Updated Error Screens with Improved Clarity: Common errors now display detailed, user-friendly explanations, enabling easier troubleshooting and reducing confusion.
- Flow Renaming Interaction Improved: More intuitive automation name editing.
- Custom Fields Reorderable: Easily prioritize custom fields by moving important ones to the top. The order is also replicated on Shared Inbox.
- Loading Indicators in Chats: Clear visual feedback during message and content loading.
- Faster Media Uploads: Simultaneously upload multiple media files, enhancing efficiency.
- Chat UX Enhancements: Improved performance with loading indicators in Shared Inbox.
- Updated Error Views: Clearer and more informative messages for common errors.
- Test Broadcast Validations: Enhanced broadcast testing for error prevention in broadcasts.
- Auto-sync for WhatsApp Quality: Real-time monitoring and notifications if an account is flagged.
- Per-user Limits Not Displayed as Errors: Reduced confusion by handling these cases differently in the Automation analytics.
- Enhanced Segments: Create advanced customer segments with custom fields and additional filters.
- Customers Can View Their Rate Cards within Spur: Transparent, on-demand pricing details.
- New Workspace Creation: Quickly set up new workspaces from your admin portal.
- Spur is Now Multilingual: Operate Spur in multiple languages to support global operations.
The automation toggle specifically for Instagram has been removed for simplicity. Now, simply disable specific automations when not needed.
Linked Products can also be enabled/disabled with its dedicated switch.
Read receipts on WhatsApp have been disabled platform-wide, ensuring privacy for support agents and removing any unintended pressure of showing messages as “read.”