Spur vs DelightChat: an AI agent isn't the same thing as an AI assistant.

For most D2C commerce teams whose conversations live on WhatsApp, Instagram, Facebook and web chat — yes. The two exceptions are email-led support (we don't position email as a channel) and helpdesk-grade ticket ergonomics (DelightChat's notes, snooze and manual tickets are more built out than ours). For everything else — broadcasts, cart recovery, IG/FB acquisition automation, AI agent depth — we either match or extend.

It depends on shape. Our lowest paid plan is $12/mo versus DelightChat's $29/mo. At mid-tier we're typically within $30/mo of each other on base price, but the cost trajectory differs — DelightChat charges per-ticket and per-1,000-contact overages, we don't. If your support volume or marketing list is growing fast, we usually end up cheaper. If you have a large flat support team with low message volume, DelightChat's seat economics can be friendlier.

Yes — and don't let anyone tell you otherwise. DelightChat has a GPT-powered drafting assistant, an AI chatbot toggle per ticket, AI voice-note transcription, Shopify product data in AI replies, and a Q1 2026 release that added bulk URL + CSV knowledge-base import. The honest framing is the architecture is different: DelightChat's AI is built to help a human reply faster; ours is built to be the agent that resolves before a human is needed.

From Jan 1, 2026, ~₹0.8631 per delivered marketing message (up from ₹0.7846). Utility and authentication are ~₹0.115 each. Service messages remain free inside the 24-hour customer-service window, and the 72-hour free-entry window still applies to Click-to-WhatsApp and Facebook page CTA entries. Same Meta cost whichever BSP you use — DelightChat passes through at Meta rates, we charge through the in-app wallet (always check the live wallet rate before a campaign).

Yes, with planning. Existing WhatsApp Business API numbers can be migrated between BSPs, but the move needs to be coordinated to avoid downtime. Templates are tied to the BSP, so even with the same number, you re-submit them in Spur's wallet — use the existing template names so your Shopify Flow / Zapier triggers don't break. Our onboarding team handles the BSP handoff end-to-end.

No. Our channels are WhatsApp, Instagram, Facebook Messenger and web chat. If email is a primary support channel for you, DelightChat is the better fit on this dimension today, and we'll tell you so on the sales call.

We have a native Android app and an iOS "add to home screen" PWA experience today. DelightChat ships native apps on both stores with active 2026 updates. If your team genuinely lives in their phones — agents on the floor replying between other tasks — DelightChat is more comfortable on iOS until our native app ships.

WATI, Interakt and AiSensy are WhatsApp-first BSPs with broader review footprints. Zoko sits in the same Shopify-WhatsApp territory. Gorgias is the Shopify-native helpdesk for email-led support. Our distinction against all of them is the same as against DelightChat: AI agents trained on multi-source knowledge, deployed across web/WhatsApp/IG/FB, with Custom AI Actions and acquisition automation that goes beyond WhatsApp. We publish head-to-head pages for each on our compare directory.

We operate under GDPR with customer data hosted on AWS Frankfurt and WhatsApp data localization set to Europe at number setup. Our DPA, subprocessor list and current security packet — including SOC 2 controls documentation — are shared under NDA with buyers in procurement review. Email security@spurnow.com or talk to your account contact for the latest. For lighter-touch reviews, our public GDPR statement and DPA cover most of the standard questions.