AI agent trained on knowledge base
Spur
Clear Site + PDFs + YouTube
QuickReply.ai
Partial GenAI bots · playbook-first
2026 Head-to-head · last refreshed May 25
Spur vs QuickReply.ai: one AI agent across every channel, not just WhatsApp.
QuickReply.ai is a deep WhatsApp commerce playbook for India D2C. We're the multi-channel layer for teams that also live on Instagram, Messenger and a website chat widget. $31/mo published, with a 7-day trial — versus QuickReply's $59/mo Shopify entry that hides behind a demo call.
No credit card. No demo required. Live on WhatsApp, Instagram, Facebook and web chat in a few hours.
- Shopify App Store
- 5.0/ 108
- Brands using Spur
- 550+
- Countries
- 25+
- Official
Tech Partner
Same 5-person Shopify team
Live pricing
- Entry plan with WhatsApp
- $31/mo
AI Start · annual · published
$59/moStarter · Shopify · demo-led
- Shopify App Store
- 5.0
/ 108
4.8/ 214
- Onboarding
- Self-serve · no demoSales-led
Reviewer: "can't do anything without a call"
- AI agent footprint
- WhatsApp + IG + FB + WebPlaybook bots
WhatsApp-first
Sources: Spur Pricing · QuickReply on Shopify · Shopify App Store (May 25, 2026). Detailed math in Pricing section.
Built for the channels your customers actually use. 
WhatsApp Business API
Instagram DM & Comments
MessengerWeb live chat
Shopify-native
WhatsApp Business APIInstagram DM & CommentsMessengerWeb live chatShopify-nativeIf you only read three things
Three reasons D2C teams pick Spur over QuickReply.ai.
Multi-channel by default, AI trained on your knowledge base, no demo to start. The rest of this page is the receipts.
01 · One agent
1 brain
Web chat · WhatsApp · Instagram · Messenger
Train one AI on your site, help docs, PDFs and YouTube transcripts — deploy it to all four channels in one click. QuickReply's surface is broader on paper, but the AI is built around campaign playbooks, not a knowledge-base agent. Reviewer Shashank M. on G2 explicitly asked for "a one-stop response solution covering Instagram, emails and WhatsApp."
See the AI agent02 · The math
$31/mo
AI Start · WhatsApp + Shopify · annual
Spur's website pricing is published on one page with full add-on math — extra agents, channels, seats, credits. QuickReply's main pricing page renders prices as --/mo and routes you to a demo. India page shows ₹2,999. Shopify shows $59. G2 lists $39. Three surfaces, three numbers, one quote-driven motion.
See the worked example03 · The path
No demo.
Sign up, configure, ship the same day.
Spur is built for self-serve buyers who want to test before talking to sales. QuickReply's main funnel is sales-led. Boopr (Romania) and GX Digital (Brazil) both gave 1★ within hours over forced demo gating. Joyería Stainless Dreams got blocked for not speaking English. Different motion, different customer.
Start the trialWhat you actually get
One inbox. Four channels. One AI brain trained on your store.
The same AI agent handles WhatsApp, Instagram, Facebook Messenger and web chat — trained on your URL, help docs, PDFs and YouTube. Custom AI Actions hit your backend for order lookups, refunds, discounts and meeting bookings. Humans take over the moment something gets interesting.
- Avg AI resolution
- ~70%of common queries
- Languages
- 95+
Spur · Shared Inbox AI handling 12 · Human 3 · Resolved 47
- Priya S. 14:02
Bot:Switched to prepaid · ₹150 off applied · order #4218.
AI handled - @quirkynaari 13:54
"Price on the navy kurta? Ships to Bengaluru?"
Comment → DM - Aanya K. · returning buyer 13:48
"Swap the size on my last order before it ships out."
Handoff to Saanvi - Rohan D. 13:31
Bot:Cart restored · 10% off applied · checkout link sent.
AI handled
Broadcast queued · 2,000 contactsCart recovery flow active3 CTA ads syncing to Meta
Illustrative — names, handles and order numbers are made up for this mock.
Is this for you?
Not every team should switch. Here's an honest 30-second filter.
QuickReply.ai is a genuinely strong WhatsApp commerce stack with deep India D2C playbooks and named account managers. We're a different shape — one AI agent across every conversation channel, self-serve, published pricing. Pick the one that matches what you're actually trying to build.
Pick QuickReply.ai if
- 70%+ of your revenue conversation lives on WhatsApp, with deep CoD confirmation, CoD-to-prepaid and broadcast retry playbooks.
- You want a named account manager hand-holding flow setup, Meta verification and weekend campaign troubleshooting.
- Your Indian commerce stack runs on GoKwik, Shopflo, Razorpay Magic Checkout, Cashfree, Shiprocket and Nimbus Post.
- You need RCS, SMS or product browsing abandonment as a first-class channel — we don't cover those.
- You're a 2+ year happy QuickReply customer with a working setup. Don't churn unless you have a specific reason to.
- A demo call before you can touch the product is fine — you treat that as a feature, not friction.
Most teams searching land here
Pick Spur if
- You want one AI agent across WhatsApp, Instagram, Facebook Messenger AND your website's live chat — not just WhatsApp commerce automation.
- You want the AI trained on your real knowledge base — website, help docs, PDFs, YouTube transcripts and custom Q&A — not playbook bots.
- Published pricing and a 7-day trial matter to you. You'd rather model the spreadsheet first than book a Calendly.
- Instagram-first marketing is core — comment-to-DM, click-to-DM ads, IG Live conversion flows.
- You want a real shared inbox with ticketing, search, pinning and chat-age flagging — exactly what QuickReply reviewers keep asking for.
- You want a developer surface — REST API, webhooks, HTTP Request actions, MCP server — for automations beyond no-code.
The math, in full
If "Pick Spur" described you — here's exactly what you'd pay.
Spur's prices below are pulled live from spurnow.com/pricing. QuickReply's prices are stitched from three of their own surfaces — main pricing page, India "demo" page and Shopify App Store listing — because there isn't one unified price for the same product.
QuickReply.ai · three surfaces
Main pricing page
Starter / Standard / Plus / Enterprise — currently renders --/mo.
Demo-led
India "demo" pricing page
Starter · Standard · Plus · taxes + messaging extra.
₹2,999 · ₹7,499 · ₹14,999
Shopify App Store
Starter · Standard · Plus · billed every 30 days.
$59 · $149 · $299
G2 pricing surface
Provider-supplied · last updated Dec 5, 2025.
$39 · $99 · $199
Add-on signals
- Extra agent+ ₹500/mo
- Setup feesPlan-dependent
- Free trialShopify only
- ImplementationSales-led
The honest read: there is no single QuickReply price for the same product. A Shopify customer at $59 Starter is not getting the same packaging as an India-channel customer at ₹2,999 Starter. The buyer move is to ask for a written quote.
View pricingSpur · website annual
−20% vs monthlyAI Acquire
1 AI agent · 100 credits · 1 seat · 3 flows · Instagram + Click-to-DM (no WhatsApp).
$12/mo
AI StartMatch QR Starter
+ Shopify + WhatsApp + Click-to-WhatsApp · 25 flows · 2,000 credits · 2 seats.
$31/mo
AI Accelerate
2 AI agents · 12,000 credits · 5 seats · 50 flows · webhooks · Custom AI Actions.
$127/mo
AI Max
3 AI agents · 20,000 credits · 10 seats · unlimited flows · dedicated AM.
$399/mo
Predictable add-ons
- Extra AI agent+ $7/mo
- Extra live chat channel+ $7/mo
- Extra user+ $15/mo
- Extra WhatsApp channel+ $29/mo
- 1,000 AI credits+ $12
7-day free trial. WhatsApp messaging fees and subscriptions are non-refundable — standard for the category. AI billed as flat credits; the whole AI bill fits on one line in your spreadsheet.
View pricingWorked example
A 2,000-contact monthly broadcast, priced four ways.
India D2C · 2,000 WhatsApp contacts · monthly broadcast
QuickReply Starter · Shopify
~₹6,623/mo
- Plan $59 ≈₹4,897
- 2,000 × ₹0.8631 ≈₹1,726
- Extra agents ₹500 each
- Setup / professional fees on Plus
Spur AI Start · website annual
~₹4,299/mo
- Plan $31 ≈₹2,573
- 2,000 × ₹0.8631 ≈₹1,726
- 2 seats · 25 flows
- WhatsApp + IG + Web in one
WhatsApp Meta pass-through fees apply identically on both — service messages stay free inside the 24-hour window, Click-to-WhatsApp gets the 72-hour free entry point. India signal as of Jan 2026 is ~₹0.8631 per delivered marketing message. Exchange rate assumed ₹83/USD; INR figures are pre-GST.
~₹2,324/mo saved
vs QuickReply Shopify Starter — same broadcast workload, same Meta pass-through. The message cost is identical; the platform fee is the variable. At 10,000-contact broadcasts the platform fee becomes a small line item and the message economics dominate.
- Spur plan
- $31
- Trial
- 7 days
- Demo
- None
Disclaimers: QuickReply Shopify Starter and India "demo" page entitlements differ. Spur website plan and Shopify App Store plan also differ (AI Start = $39/mo on Shopify with 10 flows / 10 segments) — confirm which billing channel governs your contract. Both platforms exclude WhatsApp Meta pass-through, which is identical. Failed-message recovery (QuickReply Smart Utility Fallback) and template recategorization risk apply on either side.
Why the gap exists
Six things D2C buyers say out loud about QuickReply.ai.
These are themes that show up in QuickReply's own G2 and Shopify review threads. We cite every one. Click any source to verify it yourself.
1
Price isn't on the website.
QuickReply's main pricing page currently renders plan prices as --/mo. India "demo" page shows ₹2,999 / ₹7,499 / ₹14,999. Shopify shows $59 / $149 / $299. G2 lists $39 / $99 / $199. Same plan names, three different price tags.
2
Forced demo gating burns fast buyers.
GX Digital (Brazil) gave 1★ after about nine hours: "you can't do anything without making a call with them." Boopr (Romania) similar. Joyería Stainless Dreams (Mexico) said the app "was not available for Mexico."
3
Inbox depth keeps coming up.
Even happy QuickReply users ask for it. Manoj K. wants WhatsApp chat search. Ayesha R. wants pinning and chat-age flagging. Shashank M. wants "a one-stop response solution covering Instagram, emails and WhatsApp." Operator-side workflows are thinner than the campaign side.
4
Failed-message visibility is reactive.
The Curvves (India, 2+ year customer, April 2026): failed-message issues weren't proactively monitored, and the merchant had to inform QuickReply. To their credit, QuickReply has now shipped broadcast auto-retry — but the customer expectation has been set.
5
Mobile is thin per reviewers.
Saakshi D. on G2 explicitly asks for "a simpler, mobile-friendly version" so teams can track and operate messages on mobile. There's no native consumer-app-store mobile app at this writing; a 2024 update touts "access on mobile without an app download," which a 2026 G2 reviewer suggests is not the same as mobile usability.
6
Spur's Shopify rating is the cleaner signal.
QuickReply has more public review volume — 214 reviews at 4.8 on Shopify, 68 at 4.8 on G2. Spur's Shopify rating is 5.0 / 108 with a cleaner distribution — every recent reviewer cites WhatsApp/Instagram automation, cart recovery and fast setup.
Capability map · zoom in
Zoomed in: capability by capability, grouped the way buyers actually shop.
Green where the platform genuinely owns the capability. Amber when it technically supports it but the depth is shallow. Grey dash when it's not there. Sources: live product pages, documentation and each vendor's pricing surface.
Scan signal
10
Spur-only clear edges
5
Shared clear capabilities
19 rows total. Use the chips first, then read the evidence where the answer is partial or unclear.
Clear Partial or dependent Not clearly offered
Cross-channel AI & inbox — where Spur is built
5 edges0 shared clear capabilities across 5 checks.
One AI agent across 4 channels
Spur
Clear Web + WA + IG + FB, one brain
QuickReply.ai
Partial Per-channel flows, WhatsApp-first
Custom AI Actions → backend
Spur
Clear Orders · refunds · CRM · booking
QuickReply.ai
Partial Custom triggers · API personalization
Shared inbox + ticketing
Spur
Clear Across all 4 channels
QuickReply.ai
Partial Multi-agent inbox · less depth
Website live chat widget
Spur
Clear Core product · AI + handoff
QuickReply.ai
Partial Intelliticks DNA · supported
WhatsApp commerce — close, but different shapes
0 edges3 shared clear capabilities across 6 checks.
WhatsApp broadcasts & drips
Spur
Clear Native + DeliveryBoost
QuickReply.ai
Clear Native + frequency control
Broadcast auto-retry on failure
Spur
Partial Delivery monitoring via DeliveryBoost
QuickReply.ai
Clear Native (2026 update)
CoD confirmation & CoD-to-prepaid
Spur
Partial Build via custom flows
QuickReply.ai
Clear Published playbook · India D2C
Cart recovery on WhatsApp
Spur
Clear Native (Shopify + Woo sync)
QuickReply.ai
Clear Native + GoKwik/Shopflo tie-ins
Product browsing abandonment
Spur
Not clear Not native
QuickReply.ai
Clear First-class event
Click-to-WhatsApp ad capture
Spur
Clear Feeds lead-quality to Meta
QuickReply.ai
Clear Supported
Instagram, Messenger, RCS, SMS
2 edges1 shared clear capabilities across 4 checks.
Instagram comment-to-DM
Spur
Clear Core · Libas IG Live 64 orders
QuickReply.ai
Partial Supported via docs
IG story replies, mentions, click-to-DM ads
Spur
Clear Meta-stage events at HQ Gurugram/Mumbai
QuickReply.ai
Partial Less publicly proven
Facebook Messenger automation
Spur
Clear First-class channel
QuickReply.ai
Clear Supported
RCS & SMS
Spur
Not clear Not a core channel
QuickReply.ai
Clear Both listed on site
Pricing, trial & terms
3 edges1 shared clear capabilities across 4 checks.
Pricing transparency
Spur
Clear Published with add-on math
QuickReply.ai
Not clear Demo-led · 3 surfaces, 3 prices
Free trial
Spur
Clear 7 days · no credit card
QuickReply.ai
Partial Only via Shopify listing
Entry plan with WhatsApp
Spur
Clear $31/mo annual (website)
QuickReply.ai
Partial $59/mo Shopify · ₹2,999 India
Onboarding model
Spur
Clear Self-serve · chat & email
QuickReply.ai
Clear Sales-led · named AMs
Owns it · Supports it, shallow depth · Not offered
Honest take · summarised
Same matrix in plain English — read both sides before you decide.
If two or more items on the QuickReply side describe your team, buy QuickReply — don't waste a sales cycle. If two or more items on the Spur side fit, install on Shopify or start the trial. We mean it.
Where QuickReply.ai wins
- 01
WhatsApp commerce playbook depth
CoD confirmation, CoD-to-prepaid, product browsing abandonment, broadcast retry, frequency control, geo-fencing, dead-audience filtering, Smart Utility Fallback. That's a D2C retention stack, not a generic chatbot.
- 02
India commerce integrations
GoKwik, Shopflo, Razorpay Magic Checkout, Cashfree, Shiprocket, Nimbus Post, Judge.me, Loox, Zoho CRM, LeadSquared, Freshdesk. If your stack already runs on those, QuickReply slots in cleanly.
- 03
White-glove implementation
Named account managers — Neha, Rochan, Saloni, Rahul, Rinkesh, Debanita appear by name in Shopify reviews — with weekend availability and Meta verification hand-holding. Plus tier bundles custom chatbot setup, NLP training and custom integrations.
- 04
RCS & SMS as first-class channels
If your channel mix includes RCS or SMS — we don't cover those. One G2 reviewer specifically praises QuickReply's RCS support.
- 05
Public review volume
214 Shopify reviews + 68 G2 reviews at 4.8 stars. That's a larger evidence base than our 108 Shopify reviews, even if our distribution is cleaner at 5.0.
- 06
Funded SaaS, multi-entity setup
$1.14M seed (Leo Capital, 2023), Singapore parent + India subsidiary + Intelliticks IP arm. If your procurement team prefers a funded vendor with a multi-entity contract surface, that's a real signal.
- 07
Indian commerce roots
Their happiest customers are Indian Shopify D2C brands running aggressive WhatsApp retention. MyHues, Menoveda, Everdion, Kaithari Nesavu Sarees, Sassoon Fab, Green and Beige — that's the buyer profile they were built for.
Where Spur wins
- 01
One AI agent, four channels
Train one knowledge-base agent and deploy it to web chat, WhatsApp, Instagram and Messenger from the same surface. Exactly what Shashank M. asked for on G2.
- 02
Knowledge base ingestion as the abstraction
Paste your URL, drop in PDFs and help docs, pull YouTube transcripts, add custom Q&A — the AI answers from your actual docs, not a playbook script. Custom AI Actions then hit order lookup, refunds, discounts, CRM, meeting booking.
- 03
Published pricing & a real 7-day trial
$12 / $31 / $127 / $399 on the website, with extra-agent, channel, seat and credit add-ons published next to the plans. Trial doesn't require a Calendly invite. An FP&A person can model it in 10 minutes.
- 04
Instagram-first marketing motion
Comment-to-DM, click-to-DM ads, IG Live conversion flows. Libas hit ~6% conversion on a 1,000-viewer IG Live with comment automation. We've co-hosted Insta AI Summit sessions at Meta HQ Gurugram and Meta Office Mumbai.
- 05
Shared inbox with operator-grade depth
The pinning, flagging, chat-age, search and "covers IG + email + WhatsApp" surface QuickReply reviewers keep asking for — built across web, WhatsApp, IG and Messenger from day one.
- 06
Developer surface — REST + Webhooks + MCP
Public Swagger at api.spurnow.com/docs, HTTP Request actions inside flows, a Spur MCP server exposing tools for templates, contacts, segments, broadcasts. Build past no-code without filing a ticket.
- 07
Founder-led support
We're a 10-person bootstrapped team. When you message us, the response often comes from a founder or someone who built the feature you're asking about — not a tier-1 macro.
Six head-to-head verdicts
Still on the fence? Pick by the job you actually have.
Six common buying decisions, each with a one-paragraph verdict. Skim the labels — they tell you which way each one points.
AI agent for support
Train one agent on your URL + docs + YouTube + custom Q&A; deploy to web + WhatsApp + IG + Messenger. QuickReply's AI is mostly playbook-shaped chatbots — strong for commerce, thinner on knowledge-base ingestion.
See the AI agent WhatsApp commerce
QuickReply's published WhatsApp playbook is genuinely deeper: CoD confirmation, CoD-to-prepaid, browsing abandonment, broadcast retry, frequency control, dead-audience filtering, Smart Utility Fallback. If 90% of your revenue retention is WhatsApp, this is real.
CoD confirmCoD-to-prepaidBrowse abandonAuto-retry
Instagram automation
Comment-to-DM, click-to-DM ads, IG Live conversion flows are core to us — with Meta-stage proof from Insta AI Summit at Meta HQ Gurugram and Meta Office Mumbai. QuickReply supports IG, but the center of gravity is WhatsApp.
See Instagram playbook Shopify integration
Both cover abandoned cart, order updates and Shopify events. QuickReply has deeper integration with the Indian commerce stack (GoKwik, Shopflo, Razorpay Magic). Spur has 5.0 / 108 with a cleaner distribution and links to Klaviyo, Stripe and Zapier.
Onboarding model
Want a named account manager hand-holding you through Meta verification and broadcast setup with weekend availability? QuickReply. Want to sign up, configure and ship the same afternoon without a Calendly link? Spur.
Pricing transparency
Spur's website shows every plan, every add-on, side-by-side. QuickReply's main pricing page renders --/mo; India page shows ₹2,999 / ₹7,499 / ₹14,999; Shopify shows $59 / $149 / $299; G2 lists $39 / $99 / $199. Same plan names, four price tags.
What real merchants are saying
Don't take our word for it. Read theirs.
Pulled directly from G2 and the Shopify App Store on both sides. Nothing is invented — every excerpt links back to the public source.
QuickReply.ai — review signal
“You can't do anything without making a call with them.”
“Failed-message issues are not proactively monitored. They just blame Meta.”
“Wish there was a one-stop customer response solution covering Instagram, emails and WhatsApp.”
Spur — review signal
Featured case study · Libas
- IG Live viewers
- 1,000+
- Orders closed
- 64
- Revenue
- ₹78,000
“Comment automation + DMs took our IG Live from a 1,000-viewer event into 64 paid orders at ~6% conversion.”
Parul Chanana · Sr. Marketing Manager · Libas · Spur case study
“Abandoned cart flows were running within hours and the team helped us map our WhatsApp and Instagram strategy during onboarding.”
“Quick support, easy implementation, WhatsApp/Instagram automation, comment-to-DM, responsive bug fixes — all in one tool.”
Honest disclosure. QuickReply has more public review volume than we do — 214 Shopify reviews and 68 G2 reviews at 4.8 stars, vs our 108 Shopify reviews at 5.0. Larger sample size on their side, cleaner distribution on ours. We're growing.
Migration · the honest version
Moving off QuickReply.ai? Here's what actually transfers and what doesn't.
BSP-to-BSP migration is a Meta-side reality, not a vendor trick. The WhatsApp number can move, your WABA verification and quality tier stay intact — but chat history is erased and flow logic doesn't transfer between platforms. Plan for 2–6 weeks depending on complexity.
What carries over with the WABA
- WhatsApp Business Account verification (the blue tick) — no re-verification needed.
- Message quality tier (high / medium / low) — tied to the WABA, not the BSP.
- Approved templates — can be re-submitted and approved within Meta's standard window.
- Contacts & segments — CSV-importable.
- 01
Talk to us before disconnecting
Our team will walk through the technical sequence so chat history loss is planned, not surprise.
- 02
Archive what matters
Export contact histories, template content and campaign analytics from QuickReply before the cutover.
- 03
Migrate the WhatsApp number
BSP-to-BSP. WABA verification + quality tier carry over. Chat history is erased on the new BSP — Meta-side rule, not vendor-side.
- 04
Train the Spur AI agent
Crawl your site, help docs, PDFs and YouTube transcripts. Use your old QuickReply macros and KB as training inputs — faster ramp than starting from scratch.
- 05
Rebuild priority flows
Cart recovery, order updates, comment-to-DM, broadcast templates, drip campaigns. Most teams use this as a chance to clean up flow cruft.
- 06
Reconnect Shopify + ads
Disconnect QuickReply's Shopify app, install Spur's. Reconnect Facebook Pixel, Google Analytics, Click-to-WhatsApp ad signals.
- 07
Run 2–3 weeks of monitored cutover
Watch delivery rate, AI resolution rate, time-to-first-response and cart recovery revenue. Realistic timeline: 2–3 weeks for a typical 3–5 flow setup, 4–6 weeks for heavier setups with custom integrations. Plan around your QuickReply renewal date — their terms say fees are non-refundable once paid and late payments can incur 1.5% monthly interest.
Diligence checklist
Ask these in writing — before you sign either contract.
We've seen too many teams buy the wrong tool and stay locked in. Asking these up front saves the messy email thread in month seven. Both vendors should welcome the questions — if either side dodges, that's a signal in itself.
For QuickReply.ai
- 1.Which legal entity signs my contract — QuickReply Private Limited (Singapore), QuickReply Technologies India Private Limited, or Intelliticks Technologies Private Limited?
- 2.What's the exact quote for my use case — base plan + agents + Shopify + extra channels + WhatsApp messaging + setup + support tier + taxes + overages + refund terms?
- 3.Show me the current message rate card by country and category, and a sample invoice with message charges broken out.
- 4.What exactly is your AI trained on? Can it ingest help docs, website pages, PDFs, YouTube transcripts, custom Q&A — or is it primarily playbook/chatbot logic?
- 5.Who monitors failed messages? Do you proactively detect, auto-retry, alert and escalate — or do I discover failures myself? (Reference: The Curvves, April 2026.)
- 6.Am I on legacy campaigns/drips or new Journeys? What changes around the June 2026 API/campaign sunset?
- 7.Is there a working public status page? The one linked in your docs returned a 404 at last check.
- 8.Show me your current SOC 2 / ISO evidence, subprocessors, data residency, WhatsApp BSP path, breach notification, deletion/archival terms and the mobile experience.
For Spur
- 1.Which Spur entity signs my contract? The registered entity is Spurtastic Technologies Private Limited; ask for an entity-correct DPA.
- 2.Which pricing channel governs my contract — website plans or Shopify App Store plans? Flow/segment/credit caps differ; AI Max credits are 20k on website but 40k on Shopify.
- 3.What's the current security packet — SOC 2 controls documentation, subprocessor schedule, audit summary — and how do we receive it? Email security@spurnow.com under NDA.
- 4.Subprocessor schedule — which AI model vendors process our customer data, and can we have them named in our DPA?
- 5.Where does our data sit? AWS Frankfurt + WhatsApp data localization Europe, but also Google CDN/NLP and Cloudflare — confirm what flows where.
- 6.What happens to unused AI credits and the WhatsApp wallet balance if we cancel? (Get this in writing before topping up large balances.)
- 7.Trial terms — 7 days, no credit card required, full access to AI Acquire / AI Start features?
- 8.In-app WhatsApp wallet rate for our country and category — and the markup over Meta's per-message rate today?
Questions buyers ask
Common questions, handled in plain English.
If your question isn't here, message us on WhatsApp or email — we usually reply within the hour during business hours, often faster.
Talk to a humanIs Spur a full QuickReply.ai replacement?
For D2C teams who want one AI agent across WhatsApp, Instagram, Facebook Messenger and website live chat — in most cases, yes. For India-D2C teams whose entire revenue motion is built around QuickReply's deeper WhatsApp commerce playbook (CoD-to-prepaid, browsing abandonment, broadcast retry) with a named account manager hand-holding setup — no, and we'll tell you that. The "Where QuickReply wins" section above is your honest test.
Is Spur cheaper than QuickReply.ai?
On the published Shopify channel, yes — we start at $39/mo (annual, 10 flows, 2,000 credits) versus QuickReply Starter at $59/mo. On the website channel we start at $31/mo with 25 flows and 2,000 credits, no demo required. On the India "demo" channel QuickReply's ₹2,999 Starter undercuts our website price; ask for a side-by-side quote with messaging fees included. WhatsApp Meta pass-through is identical on either platform.
How does Spur's AI pricing compare to QuickReply's?
We use a flat AI credit model. Each plan includes an allowance — 100 / 2,000 / 12,000 / 20,000 credits — and extra credits cost $12 per 1,000. The whole AI bill fits on one line in your spreadsheet. QuickReply's AI pricing is plan-bundled and not consistently published across surfaces; you'll get the AI cost as part of a quote rather than a transparent credit number. Both approaches are defensible; the credit model is easier to budget when you're small.
Can I keep QuickReply and add Spur for Instagram / web chat?
Yes, and plenty of teams do exactly that — QuickReply for the WhatsApp commerce playbook they're already running, Spur for the Instagram automation + AI-trained live chat layer. The two coexist as long as you keep WhatsApp on one BSP. We can hand off context between platforms via webhooks, our REST API or shared Shopify customer fields. It's often the cleanest first step — pilot without ripping anything out, then decide on your renewal.
What about WATI, Interakt, AiSensy, BiteSpeed?
All legitimate for the right team. WATI is the cheap WhatsApp-first inbox — light on AI and IG. Interakt is the broad WhatsApp SaaS for India SMB — lighter on cross-channel. AiSensy is the no-frills cheapest WhatsApp tool — light on everything else. BiteSpeed is the closest direct competitor to QuickReply on Shopify D2C WhatsApp retention. None of them are built around the same axis we are: one AI agent trained on your knowledge base, deployed across WhatsApp + Instagram + Facebook + web chat.
Does Spur work outside India?
Yes — we serve customers across 25+ countries. The WhatsApp Business API works globally with Meta's per-country, per-category pricing. Our Shopify integration is global. We host core data on AWS Frankfurt with named subprocessors in the US (Google, Cloudflare). Our site is localized in English, Spanish, Portuguese, French, Dutch and Indonesian.
Can I migrate my WhatsApp Business number from QuickReply to Spur?
Yes — but chat and contact history is erased during BSP-to-BSP migration (Meta-side rule, not a vendor-side issue). WABA verification and quality tier carry over. Plan for the history loss, archive what matters, and budget 2–6 weeks end-to-end depending on flow complexity. Our team will walk through the technical sequence — start by talking to us before disconnecting anything from QuickReply.
How does Spur handle security and compliance?
We operate under GDPR with customer data hosted on AWS Frankfurt and WhatsApp data localization set to Europe at number setup. Our DPA, subprocessor list and current security packet — including SOC 2 controls documentation — are shared under NDA with buyers in procurement review. Email security@spurnow.com or talk to your account contact. For lighter reviews, our public GDPR statement and DPA cover most of the standard questions.
How long does Spur take to set up?
For a Shopify store running WhatsApp + Instagram + Facebook + web chat: a few hours, with our AI Agent crawled from your website and help docs and live the same day. Our Shopify merchant reviews repeatedly mention going live within hours with our onboarding team's help — no demo call required to start the trial.
Bottom line · take it for a spin
Try it for a week. Pay nothing. Keep QuickReply.ai running if you want.
Install Spur on Shopify in a few hours. Crawl your store + help docs to train the AI. Connect WhatsApp, Instagram, Facebook and your live chat widget. See whether it's the tool your team's been missing — without touching your existing QuickReply setup.
No credit cardNo demo requiredRun alongside QuickReplyLive in hours
- One AI agent across WhatsApp, Instagram, Facebook Messenger and web chat
- Live on every channel in a few hours, no demo to unlock the product
- 5.0★ on Shopify across 108 merchant reviews
- Official Meta Tech Partner · 550+ brands · 25+ countries
- GDPR + AWS Frankfurt hosting + WhatsApp data localization Europe
Official Meta Tech PartnerShopify App PartnerSources cited on this page
Live pricing and review data from QuickReply.ai, Spur, Shopify App Store, G2, Capterra and each vendor's own documentation. Last refreshed May 25, 2026.
- QuickReply.ai homepage
- QuickReply Pricing page
- QuickReply India "demo" pricing
- QuickReply Chatbots
- QuickReply Integrations
- QuickReply Shopify integration
- QuickReply / Intelliticks website chatbots
- QuickReply documentation
- QuickReply Terms of Service
- QuickReply DPA
- Shopify: QuickReply listing
- Shopify: QuickReply reviews
- G2: QuickReply reviews
- Economic Times: QuickReply $1.14M seed
- ZaubaCorp: QuickReply India entity
- Spur Pricing
- Spur Live Chat & AI
- Spur WhatsApp Business API
- Spur Instagram Automation
- Spur Shopify integration
- Shopify: Spur listing
- Shopify: Spur reviews
- G2: Spur reviews
- Spur GDPR statement
- Spur DPA
- Spur Help Center: pricing model
- Spur Help Center: AI Credits
- WhatsApp Business Platform pricing
- Luma: Insta AI Summit at Meta HQ Gurugram
- Spur case study: Libas IG Live
- Spur case study: Eves & Gray
- Spur case study: Muffynn
Pricing and feature data last refreshed May 25, 2026.