Top BotPenguin Alternatives: 8 Best AI Chatbot Platforms

Rohan Rajpal

Last Updated: 14 December 2025

Looking for a BotPenguin alternative? You're in the right place.

The situation: While BotPenguin offers affordable multi-channel chatbots, you might need more robust AI automation, better support workflows, or different pricing models.

What we've done: We've tested the top 8 alternatives - from actionable AI platforms like Spur that actually solve customer problems (not just chat) to helpdesk-integrated solutions like BoldDesk and marketing powerhouses like ManyChat.

What you'll find: Whether you need WhatsApp broadcasting, Instagram automation, or AI that can track orders and book meetings, this guide helps you find the perfect fit for your business in 2025.

BotPenguin is known for its affordable, no-code chatbot builder that works across websites and messaging apps (WhatsApp, Facebook, Instagram, Telegram, etc.). It offers unlimited bots and conversations on many plans[1], a drag-and-drop flow designer, and even AI knowledge base training, all at budget-friendly prices.

It's a solid platform — so why look for alternatives?

The truth is, the "best" chatbot solution depends on your specific needs. You might need deeper live chat integration, more powerful actionable AI (bots that do tasks, not just chat), different pricing models, or specialized features for marketing or support.

In this guide, we'll break down 8 of the top BotPenguin alternatives for 2025, highlighting how they compare in features, pricing, and ideal use cases. By the end, you'll have a clear view of which platform fits your business best.

BotPenguin positions itself as an omnichannel AI chatbot platform that's free or low-cost to start. It includes a unified inbox, multi-channel deployment (website live chat, WhatsApp, Messenger, Instagram, etc.), and AI-powered flows without coding.

Broad channel support → Even the free plan supports unlimited live chat agents and multiple channels (including WhatsApp) with basic features

95+ language support → Train the AI on your own data (website, documents) to handle FAQs in nearly any language

Generous usage limits → Unlimited bots and conversations on many plans makes it attractive for high-volume use

Reliability and Polish

BotPenguin offers lots of features, but some users report the product can feel unreliable or rough around the edges. One user who tried BotPenguin as a white-label solution said they encountered poor support and an "unfinished" product despite paying over $2k/year.

If you need a rock-solid platform or more polished interface, you might look elsewhere.

Live Support & Handover

While BotPenguin has a live chat dashboard for human takeover, it's primarily a self-serve bot tool. Businesses with serious support teams might prefer a solution that tightly integrates chatbots with a helpdesk or ticketing system (for smoother agent handoff, SLAs, etc.).

Actionable AI Capabilities

BotPenguin's AI is good at answering questions, but relatively basic in executing actions. If you want bots that can perform tasks — e.g., process an order return, book a meeting, update a record — some alternatives have an edge here.

Pricing Structure

BotPenguin's free plan is attractive, but its paid plans have limits on messages and require upgrading if you exceed quotas.

As your usage grows, costs can add up (e.g., one estimate showed BotPenguin's highest "unlimited" plan around $3,990/year).

Alternatives offer different pricing models — from flat-rate unlimited messaging to per-user or per-resolution pricing — which might save money at scale or better fit your budget.

In short, BotPenguin is a capable chatbot builder, especially for social media marketing and basic Q&A bots. But you may outgrow it if you need more robust support tooling, more "intelligent" AI automation, or a pricing model that scales differently.

Now, let's dive into the best alternatives and see how they compare.

Spur's platform unifies chatbot automation with a shared team inbox, covering channels like WhatsApp, Instagram, Facebook, and live web chat.

Spur is a multi-channel AI messaging platform that was built to go beyond BotPenguin's capabilities. In fact, we created Spur to fill a gap we saw in the market: most chatbot tools force you to choose between support vs. marketing or between simple FAQ bots vs. complex integrations — we aim to do it all in one.

Spur combines AI chatbots that can take action with broadcast messaging, a shared inbox for agents, and rich integrations for e-commerce and CRM.

Actionable AI Agents

Spur's bots don't stop at answering FAQs — they can execute tasks by connecting to your backend systems.

→ Real-time order tracking: When a customer asks "Where's my order?", Spur's AI can look up the order in your Shopify/WooCommerce database and provide a real-time status

→ Automated appointments: Book calendar slots, process refunds through payment gateways, update CRM records

→ Actually resolves issues: This "actionable AI" means the bot isn't just chatting, it's resolving issues (track orders, make reservations, etc.) automatically

Multi-Channel by Design

Spur focuses on the channels modern customers use most:

• WhatsApp Business → Official WhatsApp Business solution provider with full API capabilities (broadcasts, drip campaigns, 24x7 auto-replies)

• Instagram DM automation → Automatically send a DM when someone comments on your post (classic "comment-to-DM" funnel) or reply to story mentions

• Website live chat widget → AI assistant plus human handoff

• Facebook Messenger + SMS → All conversations from any channel end up in one unified inbox for your team

Seamless Human Handoff

Unlike BotPenguin (which has a basic live chat module), Spur offers a full shared inbox and ticketing-like system for your team.

Agents can see:

• Entire conversation history
• The AI's interactions
• Customer data in one place

The bot can automatically escalate to a human agent when it hits a confidence threshold or when the user types something like "talk to human." This handoff is smooth — the agent picks up in the same thread with full context.

No-Code Visual Builder & Integrations

Spur includes a powerful flow builder to design custom interactions without coding:

→ Create branching dialogs, set up triggers, define actions (like sending a webhook or calling an API)

→ Integrate with many business tools

Native integrations with Shopify, WooCommerce, Stripe, Razorpay, Shiprocket (for logistics), and more

Custom HTTP requests for anything not built-in — automate things like abandoned cart recovery flows, payment confirmations, or FAQ lookups by pulling data from your systems.

Marketing + Support Features

Spur uniquely blends marketing capabilities into our chatbot platform:

• WhatsApp broadcasts → Send promotions and updates to thousands of contacts with opt-in

• Click-to-WhatsApp or click-to-Instagram ad campaigns → Funnel leads into an AI-driven chat

• Automated follow-ups → Like a WhatsApp message 1 hour after a user abandons their cart

The AI bots handle the FAQs and routine lead qualification, then your sales team can jump in for hot leads. Essentially, Spur covers the customer journey end-to-end — marketing outreach, AI engagement, and human support all in one.

Pricing & Scalability

All of Spur's plans include unlimited contacts (no audience or subscriber limit) — a different approach from BotPenguin and ManyChat (those often charge by number of users or conversations).

Pricing tiers:

• 7-day free trial → Full access to test features
• AI Acquire: $12/month (billed annually) → Basic AI automation, one AI bot on Instagram
• AI Start: $31/month (annual) → WhatsApp + Shopify integration, 25 chatbot flows, 2,000 AI messages, 2 team seats
• AI Accelerate: ~$127/mo (annual) → 12k AI messages, 5 seats, Custom AI Actions
• AI Max: ~$399/mo → 40k messages, 10 agents, unlimited flows, priority support

Notably, Spur's pricing is flat per month — you're not paying "per user" or "per message" overages unless you go beyond included AI credits. Compared to BotPenguin, which might require a pricier plan for high volumes, Spur can be more predictable.

Spur is a top alternative if you need a single solution for both marketing and support.

D2C brands love Spur for WhatsApp marketing blasts and Instagram engagement (with the AI handling FAQs from campaign responses).

Customer support teams love that our AI can actually solve issues (not just respond) and that complex queries seamlessly route to a human.

If you feel limited by BotPenguin's actions (or by ManyChat's lack of deep AI training), Spur gives you an AI that actually acts on customer requests.

It's also a great fit if you operate in regions where WhatsApp and Instagram are key channels — Spur is built around those from the ground up.

Ready to see the difference actionable AI can make? Start your free 7-day trial with Spur and experience a chatbot platform that doesn't just chat — it gets things done.

BoldDesk provides a unified customer support hub — tickets, live chat, knowledge base — with an AI assistant built into the workflow.

BoldDesk is quite different from BotPenguin: it's first and foremost a helpdesk platform (think of alternatives like Zendesk or Freshdesk), but it "tightly blends traditional support tools with AI".

If your priority is customer support — and you want a chatbot that's directly linked to ticketing, rather than a standalone marketing bot — BoldDesk is a compelling option.

Unified Support System

With BoldDesk, you're getting a full suite: ticket management, a knowledge base, a live chat widget, and an AI chatbot all in one. The AI isn't an add-on that lives separately; it's baked into the support workflow.

For example, when a customer asks the AI chatbot a question and the bot can't resolve it, BoldDesk can automatically convert that chat into a ticket and assign it to your team, with the full conversation history attached.

The transition from bot to human is seamless, since BoldDesk is the system of record for both.

Autonomous AI Actions

BoldDesk's AI agent isn't just doing Q&A. It can perform predefined actions via API to actually resolve issues during a chat.

Examples:

• User says "I need to reset my password" → Bot calls your system's password reset API and handles it on the spot
• Check order status, update account preferences, similar integrations

Omnichannel Support Experience

BoldDesk is designed to handle inquiries from multiple channels — your website chat, email, perhaps WhatsApp via integration — and funnel them into one dashboard.

So the same AI knowledge base can answer questions on the web widget or suggest answers to agents for email tickets.

No External Helpdesk Needed

If you're currently using a separate helpdesk (like using BotPenguin for bots + another system for tickets), BoldDesk could replace both. This consolidation can simplify your stack — one vendor, one login, no fiddling with integrations between a bot and a ticketing system.

Security and Compliance

Being aimed at serious support operations, BoldDesk touts things like SOC 2, HIPAA, GDPR compliance and allows data residency options.

If you work in a regulated industry or have strict security requirements, BoldDesk might give more peace of mind.

How Much Does BoldDesk Cost?

BoldDesk uses a combination of seat-based and usage-based pricing:

• Per agent seat: Starting around $12 per agent/month on lower plans
• Per AI resolution: About $0.75 per issue that the AI bot fully resolves

Importantly, you don't pay for AI messages that don't solve an issue. This outcome-based pricing can be cost-effective:

• AI handles 100 tickets/month = ~$75 in AI fees
• AI handles 10 tickets/month = $7.50
• AI does nothing = you pay nothing extra

Support-focused teams that want a next-gen helpdesk. If you were considering BotPenguin or similar for an FAQ bot, but realized you also need a robust ticketing system or live chat console, BoldDesk can kill two birds with one stone.

It's used by mid-sized businesses and enterprises that value an all-in-one solution. For many, the ability to have an AI assist in resolving tickets within your support system is a game-changer.

LiveChatAI's interface emphasizes quick setup of an AI chatbot and offers pre-built "AI Actions" (e.g., calendar booking, CRM updates) accessible with one click.

LiveChatAI is a newer entrant that directly targets organizations who liked the idea of ChatGPT-powered bots but need more channels and functionality than basic Q&A. Think of it as an AI chatbot builder + multi-channel messenger in one. It's often mentioned alongside BotPenguin as a cost-effective alternative that covers more platforms out-of-the-box.

Rapid No-Code Setup

LiveChatAI is designed for speed and simplicity. To create a bot, you can literally:

• Paste in your website URL or upload a few documents
• The platform will automatically crawl your content to train the AI

There's no coding and you don't even have to bring your own OpenAI API key — they manage the AI model behind the scenes.

One-Click AI Actions

A standout capability is LiveChatAI's library of pre-built integrations (they call them AI Actions). These let the chatbot do things like:

• Book a Calendly appointment • Look up a Shopify product • Send a Slack notification • Create a CRM lead

All with minimal setup

Essentially, instead of you building a custom API call for each task, LiveChatAI provides a menu of common actions that you can enable for your bot.

Omnichannel Deployment

True to its name, LiveChatAI isn't limited to just your website. You can deploy the same AI assistant on:

• Web chat widget
• Mobile app
• SMS, email
• Popular messengers like WhatsApp and Telegram

They even support using the bot inside Slack (for internal Q&A or IT helpdesk scenarios) and via API for custom channels.

Context Retention & Multi-Language

LiveChatAI emphasizes a more human-like conversation experience:

• Memory across interactions → The bot can remember context even if the user comes back later in the day or the next week (within certain limits)

• 95+ languages out-of-the-box

Analytics and Built-In Handoff

The platform includes dashboards to monitor:

• Deflection rate (what percent of inquiries the AI resolves without human help)
• Customer satisfaction
• Usage metrics

If the AI can't handle something or the user requests a human, LiveChatAI provides a simple live chat interface for agents to take over.

How Much Does LiveChatAI Cost?

One of LiveChatAI's selling points is its flat-rate pricing options for high volumes:

• Free tier: Around 250 messages/month to trial
• Basic $39/month: Includes ~4,000 messages
• Advanced $189/month: Unlimited messages
• Expert $389/month: More enterprise features

Teams that want a Chatbase-like Q&A bot with more muscle — more channels, and more built-in actions — without breaking the bank.

If you like BotPenguin's multi-channel idea but need a bit more polish or specific integrations, LiveChatAI is worth a look.

It's particularly good for small to mid-sized businesses that need broad coverage (web + messaging apps) and want predictable costs as they scale.

ManyChat is one of the most popular no-code chatbot builders in the world, especially known for its Instagram and Facebook Messenger automation. In fact, it coined the term "chat marketing."

If your use case leans more toward marketing, lead generation, and social media engagement, ManyChat is a top BotPenguin alternative to consider. It has a huge user community and was one of the first platforms officially partnered with Meta for Instagram DM automation.

Visual Flow Builder

ManyChat offers an extremely user-friendly drag-and-drop flow designer. You create conversational paths with triggers ("user says X" or "user clicks button Y") and responses, along with actions like tagging a user or subscribing them to a sequence.

This makes it easy to build interactive experiences like:

• Quizzes
• Product recommenders
• Appointment schedulers

All without any code.

Instagram & Facebook Automation Features

If Instagram is a key channel for you, ManyChat has you covered. It can:

• Automatically respond to story mentions • React to certain keywords in DMs • Do Comment-to-DM campaigns on Instagram

For example, if someone comments "Price?" on your IG post, ManyChat can instantly DM them your pricing info or a link, and then nurture that conversation. On Facebook, ManyChat supports things like auto-replying to comments, sending follow-up Messenger messages after a user interacts.

E-commerce Integrations

ManyChat ties in nicely with e-commerce tools. It has direct integration with Shopify (and others like WooCommerce via apps) to trigger automated messages for events like:

• Cart abandonment
• Order confirmations
• Shipping updates

For instance, a user who abandons their cart can automatically get a Messenger or WhatsApp nudge with a discount code to complete their purchase.

Multi-Channel from One Platform

ManyChat started with Messenger, but now it lets you manage Instagram, Facebook Messenger, WhatsApp, SMS, and even email from one platform.

You can design a flow once and deploy it across channels.

AI Features (Beta)

ManyChat has been adding AI capabilities recently. It introduced an "AI Reply" feature that uses GPT to draft answers for questions that you didn't pre-script.

However, ManyChat's AI is still somewhat basic — you can't upload a whole knowledge base or large documents for the AI to learn, as you can with BotPenguin or Chatbase.

ManyChat Pricing

ManyChat offers:

• Free plan: Up to 1,000 contacts, basic features on Facebook Messenger (limited Instagram)
• Pro plan: Starts at $15/month (covers 500 contacts), increases as subscriber count grows

You primarily want to drive sales or engage customers on social media. It excels at campaigns on Instagram and Facebook, turning comments and DMs into leads automatically.

Many small businesses and creators love ManyChat for things like:

• Instagram contest bots
• Facebook lead qualification
• WhatsApp newsletters

Chatfuel is another veteran in the chatbot space, often mentioned in the same breath as ManyChat. It was originally one of the top platforms for building Facebook Messenger bots, and it has since expanded to support Instagram and WhatsApp automation as well.

Chatfuel can be seen as a BotPenguin alternative focused on sales & marketing chats on social channels and websites.

Easy Bot Builder

Chatfuel provides a visual interface to create chat flows without code. You can set up:

• Sequences of messages
• Quick reply buttons
• Forms to collect information

All using a block-based editor

Non-technical users find it relatively straightforward to build interactive scripts.

Templates and Plugins

Chatfuel comes with a library of 60+ templates that you can install with one click for various industries and use cases.

For example:

• Restaurant reservation bot
• FAQ bot for an online store
• Lead gen bot for real estate

Omnichannel Marketing Focus

Chatfuel supports deploying your bot on:

• Facebook Messenger
• Instagram Direct
• WhatsApp
• Embeddable web chat for your site

One thing Chatfuel has that ManyChat doesn't natively is a web chat widget.

They also integrate with Facebook Ads: you can run Click-to-Messenger or Click-to-Instagram DM ads that drop users into a Chatfuel bot conversation automatically.

GPT-Based AI (Fuely AI)

Chatfuel has added AI capabilities under the name "Fuely AI". You can train it on your FAQs or connect it to ChatGPT. It allows the bot to handle open-ended questions by using AI to generate responses, instead of strictly following the scripted flows.

Chatfuel Pricing

Chatfuel's pricing is somewhat unique. There is no free plan (unlike BotPenguin's free tier or ManyChat's free tier).

Instead, they have separate paid plans for different channels:

• Facebook/Instagram plan: Starting around $23.99/month for 1,000 conversations
• WhatsApp plan: Starting around $34.49/month for 1,000 conversations

Teams that want an all-in-one chatbot for social media and web without coding. Chatfuel is often chosen by small businesses for Facebook and Instagram automation, similar to ManyChat.

It's particularly strong if you plan to leverage Facebook/IG ads that open into chatbot conversations.

Kommo (formerly amoCRM) is a bit different from the other options on this list. It's primarily a CRM (Customer Relationship Management) platform, but it's designed around messaging channels and has an integrated chatbot builder.

In other words, Kommo is for those who want their chatbot to be part of a larger sales pipeline and customer management system. It's an official WhatsApp Business Solution Provider as well, focusing on sales teams that communicate via chat apps.

CRM + Chat in One

Kommo is first a CRM, meaning it provides:

• Lead and deal tracking
• Contact management
• Tasks and analytics for sales

What's unique is it's a "messenger-based CRM" — it treats messaging conversations (WhatsApp, Instagram, Telegram, etc.) as first-class channels for sales interactions.

Salesbot Builder

Within Kommo, there is a code-free chatbot builder (often referred to as the Salesbot) that lets you create automated flows for handling incoming messages and FAQs.

For example, on WhatsApp you might have a Salesbot ask new leads for their name, budget, and requirements, then tag them or assign them to a sales rep.

Conversational Workflows

Because it's a CRM, Kommo focuses on converting conversations into sales. You can set up automations like: if a new WhatsApp message comes in and contains certain keywords, the Salesbot responds with info and creates a deal in the pipeline. It's very workflow-driven.

Broadcasting & Multi-Channel Outreach

Similar to BotPenguin, Kommo allows:

• Broadcasting messages on WhatsApp (to opted-in contacts)
• Managing Instagram comments/DMs

Kommo markets features like WhatsApp newsletters and bulk messaging as part of its conversational sales toolkit[98].

Kommo Pricing (Per User Model)

Kommo's pricing is tiered by user seats. As of 2025, it has three main plans:

• Base: $15/user/month
• Advanced: $25/user/month
• Enterprise: $45/user/month[99]

All plans include core CRM and messaging features, with Advanced adding more sales automation and the Salesbot functionality.

Sales-driven teams that live on WhatsApp/Instagram and want to combine chatbot automation with pipeline management.

For example, a real estate agency might use Kommo to:

• Capture leads from Instagram ads
• Bot chats with them to get details
• Agents nurture those leads in Kommo's CRM until deal closure

Botpress is often cited as a top alternative whenever chatbot platforms are discussed — especially on sites like G2 and Capterra, it's frequently at the top of "BotPenguin Alternatives" lists.

However, Botpress represents a very different approach: it's an open-source, developer-focused AI chatbot platform.

Open-Source and Extensible

Botpress's core is open-source (the Botpress server can be self-hosted for free under a AGPL license), and it's built to be extended. You have:

• Access to the underlying code
• Ability to create custom modules
• Deep integration with your own apps

In contrast, BotPenguin is a hosted SaaS with no source code access.

Visual Flow + Code Options

Botpress does offer a visual flow builder, and it has native NLU (natural language understanding) capabilities to handle user intents. But importantly, developers can drop down to code whenever needed — you can write custom actions in JavaScript/TypeScript to do whatever you want the bot to do.

Self-Hosted or Cloud

Many companies choose Botpress so they can self-host their chatbot. For industries like finance, healthcare, government, this is crucial. You can deploy Botpress on your own servers or cloud, ensuring data doesn't go through a third-party SaaS.

Maximum Integration Potential

Botpress can integrate with just about anything, but it might require development work to do so. Want your bot on a custom mobile app or to embed it in your enterprise software? You can use Botpress's APIs or SDKs to hook it in.

Steeper Learning Curve

All that power comes with complexity. Botpress is not aimed at non-technical users.

If you don't have at least a part-time developer or a very tech-savvy implementer, you might struggle to harness Botpress fully.

Botpress Pricing

The community edition of Botpress is free (open source). They also have paid enterprise editions with additional features, support, and cloud hosting options.

You require full control, on-premise deployment, or extreme customization.

Typical adopters are:

• Midsize to large enterprises with dedicated tech teams
• Startups building a very bespoke chat experience as part of their product

Choose Botpress when "full control and extensibility matter more than quick setup"

Crisp is primarily known as a modern live chat software for websites and apps, which has evolved to include multi-channel messaging and a shared inbox. Recently, Crisp introduced an AI chatbot component (called Crisp Chatbot or Crisp AI), making it a competitor in the chatbot space as well.

Unified Inbox for All Channels

Crisp provides a single team inbox that aggregates messages from your:

• Website chat widget
• Facebook Messenger
• Instagram DMs
• Twitter, email, and more

Your support or sales team can reply from one dashboard, collaborate on responses, see typing previews, etc.

Crisp AI Chatbot

Crisp's chatbot module lets you train an AI on your knowledge base or website content (similar to Chatbase/BotPenguin's doc training).

The AI can automatically answer customer questions 24/7 using that knowledge.

Human + Bot Collaboration

Crisp is built such that the bot and human agents work in tandem. You can set rules like "if AI confidence < 50% or customer says 'agent', route to human".

Rich Features for Engagement

Apart from AI, Crisp offers things like:

• A knowledge base module (so you can host help articles)
• In-app messages
• Status page
• A feature called MagicBrowse which lets you co-browse with users

Crisp Pricing Considerations

Crisp has a Free tier (for 2 seats with basic chat) and then paid plans:

• Pro (Communicator) plan: Around $25/month
• Unlimited: Around $95/month
• Ultimate: Around $295/month

⚠️ Important limitation: The mid-tier "Unlimited" plan only allows 50 AI chatbot answers per month, which is extremely low.

To get unlimited AI and automation in Crisp, you must be on the $295/mo plan.

You want an integrated live chat + chatbot solution with a focus on customer support or sales chats on your website.

Companies that were considering something like Intercom often find Crisp to be a more cost-effective or simpler alternative.

We've covered a lot of ground — from all-in-one AI platforms to CRM-centric systems to open-source solutions. How do you decide?

Consider these key questions:

If you live on Instagram and WhatsApp, tools like Spur or ManyChat/Chatfuel excel there.

If your focus is website live chat, a platform like Crisp or BoldDesk might serve you better.

If you're looking for cutting-edge actionable AI that can tie into backend systems and truly automate processes, Spur and LiveChatAI stand out (and even BoldDesk for support use cases)

If you just need to automate FAQs and simple flows, most options can handle that well.

If having a robust live agent handoff and inbox is crucial, consider solutions that come with a built-in inbox or ticketing:

• BoldDesk (full helpdesk)
• Crisp (unified inbox)
• Spur (shared inbox for channels)

For flat pricing to avoid surprises:

• Spur and LiveChatAI offer flat plans with unlimited usage at certain tiers

For usage-based:

• ManyChat/Chatfuel will scale cost with audience or conversations

If you already use a CRM like HubSpot, Salesforce, etc., ensure the chatbot platform can integrate or at least export lead data.

BotPenguin integrates with many CRM and email tools via Zapier and native integrations.

If you want the CRM inside the chatbot platform, Kommo is literally that.

If you have no coders and want to self-manage, lean towards no-code platforms (Spur, BotPenguin, ManyChat, etc.).

If you have access to developers or want ultimate flexibility, you could consider Botpress.

Finally, consider trying one or two platforms using free trials. Almost all the alternatives we discussed offer a trial or free tier. Sometimes the "feel" of the interface and workflow will make the decision clearer.

BotPenguin is a strong starting point for multi-channel chatbots on a budget, but the ecosystem of alternatives is rich. Whether you need more:

• Marketing muscle → ManyChat, Chatfuel
• Support-centric solution → BoldDesk, Crisp
• All-in-one AI powerhouse → Spur, LiveChatAI
• Bespoke developer platform → Botpress

There's a perfect fit out there.

Spur goes beyond BotPenguin's chatbot capabilities by offering actionable AI that doesn't just answer questions but actually performs tasks — like tracking orders in real-time, processing refunds, or booking appointments.

We combine marketing automation (WhatsApp broadcasts, Instagram comment-to-DM) with a full support workflow (shared inbox, ticketing) in one platform. Plus, all our plans include unlimited contacts, making Spur more predictable and scalable for growing businesses.

Yes! Most alternatives offer robust integrations.

Spur has native integrations with Shopify, WooCommerce, Stripe, Razorpay, and more. BoldDesk integrates with helpdesk tools, ManyChat and Chatfuel connect with e-commerce platforms and Facebook Ads, while Kommo is built as a CRM with messaging.

Check each platform's integration page to confirm your specific tools are supported.

For WhatsApp automation, Spur and Kommo are top choices.

Spur is an official WhatsApp Business solution provider offering full API capabilities — broadcasts, drip campaigns, automated replies, and click-to-WhatsApp ads. We handle everything from marketing blasts to support conversations in one unified inbox.

Kommo also excels for sales teams using WhatsApp as their primary channel, with CRM features built in.

Yes, several platforms offer free plans:

• ManyChat has a free tier for up to 1,000 contacts with basic Messenger features
• LiveChatAI offers around 250 messages/month on their free plan
• Crisp has a free tier for 2 seats with basic chat

However, Spur offers a 7-day free trial with full access to our features, which is often more valuable than limited free plans — you can test everything and see real results before committing.

For Instagram-focused businesses, Spur and ManyChat are the standouts.

Both offer powerful comment-to-DM automation, story mention responses, and seamless integration with Instagram ads.

Spur has the advantage of combining Instagram automation with WhatsApp, web chat, and Facebook Messenger in one platform — plus our AI can actually perform actions, not just chat. ManyChat is also excellent if you're primarily focused on social media marketing flows.

It depends on your primary use case.

If you're support-focused and need ticketing, SLAs, and team collaboration tools, consider helpdesk platforms like BoldDesk that have AI built in.

If you're marketing-focused or need multi-channel engagement (social media, WhatsApp), go with chatbot platforms like Spur or ManyChat.

If you need both — which most modern businesses do — Spur is ideal because we combine marketing automation with a full support inbox and ticketing system.

Yes, most platforms support migration, though the process varies.

Spur makes it easy — our team can help you import your contact lists, rebuild conversation flows using our visual builder, and set up integrations. The good news is that all these platforms use similar concepts (flows, triggers, actions), so your existing chatbot logic can usually be recreated.

Many platforms, including Spur, offer dedicated onboarding support to ensure a smooth transition.

Pricing varies significantly:

• BotPenguin offers a free plan and paid tiers starting around $15/month
• Spur starts at $12/month (annual billing) with unlimited contacts — much more predictable than per-contact pricing
• ManyChat's Pro plan is $15/month for 500 contacts
• LiveChatAI ranges from $39-$389/month based on message volume
• BoldDesk charges per agent seat plus per AI resolution

The best value depends on your usage — for high-volume businesses, Spur's flat pricing with unlimited contacts often works out cheaper.

Yes! Most modern chatbot platforms support multiple languages. Spur, BotPenguin, LiveChatAI, and others support 95+ languages out of the box. The AI can understand and respond in different languages automatically.

However, check if the platform's interface and documentation are available in your team's preferred language for easier setup and management.

Ready to experience the difference between basic chatbots and actionable AI? Start your free 7-day trial with Spur and discover how our platform combines the best of marketing automation, customer support, and intelligent AI — all in one unified solution. No credit card required.