ShipDelight WhatsApp Integration
Deliver premium post-purchase experiences on WhatsApp. Keep customers informed with real-time shipping updates, reduce NDR, and build loyalty with ShipDelight and Spur integration.
Key Features
Order Confirmation
Send instant WhatsApp notifications when orders are confirmed with tracking details and expected delivery dates.
Shipment Tracking
Keep customers updated at every milestone - picked up, in transit, out for delivery, and delivered.
NDR Management
Automatically reach out to customers when delivery fails, collect updated addresses, and schedule redelivery via WhatsApp.
COD Confirmation
Send WhatsApp messages to confirm COD orders, reducing fake orders and improving delivery success rates.
Delivery Feedback
Collect delivery experience feedback via WhatsApp to identify issues and improve your logistics operations.
Return & Refund Updates
Keep customers informed about return pickup, refund processing, and exchange status through WhatsApp.
How it Works
Connect ShipDelight
Generate an API key in Spur and configure it in your ShipDelight dashboard to enable WhatsApp notifications.
Configure Triggers
Set up WhatsApp notifications for shipment events like dispatch, in-transit, delivery attempts, and delivery completion.
Delight Customers
Customers receive real-time WhatsApp updates, reducing "Where is my order?" queries and building trust.
Supported Shipment Events
Why WhatsApp for Shipping Updates?
Reduce WISMO Queries
Proactive WhatsApp updates reduce "Where Is My Order?" support tickets by up to 50%.
Lower RTO Rates
COD confirmation and NDR management via WhatsApp can reduce RTO by 20-30%.
Better Delivery Success
Real-time updates help customers be available for delivery, improving first-attempt delivery rates.
Build Customer Trust
Transparent shipping communication builds trust and encourages repeat purchases.
About ShipDelight
ShipDelight is a best-in-class 4PL logistics platform for lifestyle brands. They help D2C brands deliver premium post-purchase experiences while managing costs, reducing RTOs, and maintaining full control over operations.
Trusted by leading brands like Mokobara, ShipDelight offers end-to-end logistics solutions including forward and reverse shipping, same-day and next-day delivery, COD management, and comprehensive analytics.
Ready to Elevate Your Shipping Experience?
Join D2C brands using Spur and ShipDelight to deliver exceptional post-purchase experiences on WhatsApp.