Meta Business PartnerAnalytics That Drive Smarter Decisions
Monitor live conversations, track agent performance, and measure team productivity from one unified dashboard.
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Real Results With Spur Analytics
Why Spur Analytics Will Transform Your Operations
Four reasons why businesses choose Spur Analytics over generic reporting tools.
Live Overview
Monitor assigned vs unassigned tickets, online agents, and real-time team activity. See exactly who's working and what needs attention right now.
Agent Performance Tracking
Track tickets closed, open tickets, messages sent, first response time, and resolution time (min/max/avg/median) for every agent with normalized working hours calculation.
Team Analytics
Compare team-level aggregated metrics with individual agent breakdowns. Identify high-performing teams and replicate their success.
Ticket Lifecycle Tracking
Track complete ticket journey: assignment timestamp, first response timestamp, resolution timestamp, and resolution type (closed vs reassigned) for every conversation.
Busy Heatmaps
Visualize agent activity by day and hour to optimize staffing. See when your team is busiest and allocate resources accordingly.
Time-based Filtering
Filter analytics by date range and channel (WhatsApp, Instagram, Facebook, Live Chat) to analyze performance across segments.
The best WhatsApp marketing app so far found by me. Best customer support I could ever imagine! They are very responsive and SPUR team is open for any future improvements. They have the whole automation section with pre-made ready to deploy automations.
How to Start Tracking Performance in Minutes
From connecting channels to optimizing support, our simple 5-step process gets you data-driven insights instantly.
Connect Channels
Link your communication channels (WhatsApp, chat, social) to start tracking conversations. All metrics begin flowing automatically once connected.
Monitor Live
Use the Live Overview tab to watch conversations in real-time. See which agents are online, what conversations are active, and where attention is needed.
Track Agents
Switch to the Agents tab to review individual performance. Identify top performers, spot training opportunities, and ensure consistent service quality.
Measure Teams
Compare team performance in the Teams tab. See which teams are most productive, where to allocate resources, and how to balance workload.
Optimize Support
Use insights to make data-driven decisions. Adjust staffing, improve processes, set performance goals, and continuously improve customer experience.
Features That Transform Performance Tracking
Everything you need to measure and improve customer support performance.
Live Overview Tab
Real-time dashboard showing assigned vs unassigned tickets, total agents, online agents, and per-agent metrics at a glance.
- Assigned/unassigned ticket counts
- Total and online agent tracking
- Per-agent open ticket counts
- Real-time status updates
Detailed Agent Performance
Comprehensive per-agent metrics including tickets closed, open tickets, messages sent, and response/resolution time statistics (min/max/avg/median).
- Tickets closed and open counts
- Messages sent tracking
- First response time (min/max/avg/median)
- Resolution time (min/max/avg/median)
- Normalized times (working hours only)
Team Aggregated Analytics
Team-level metrics with agent breakdowns. Compare performance across teams and drill down into individual contributors.
- Team-aggregated metrics
- Individual agent breakdowns per team
- Cross-team performance comparison
- Online status by team
Ticket Lifecycle Details
Track every ticket's complete journey with assignment, first response, and resolution timestamps. Understand resolution types and active status.
- Assignment timestamps
- First response timestamps
- Resolution timestamps
- Resolution type (closed/reassigned)
- Active ticket status
- Time-in-minutes calculations
Busy Heatmaps & Wait Times
Visualize agent activity by day and hour. Track median wait time alongside first response and resolution metrics for complete coverage.
- Busy data by day/hour
- Median wait time tracking
- Activity pattern visualization
- Peak time identification
Date Range & Channel Filtering
Filter all analytics by custom date ranges and specific channels (WhatsApp, Instagram, Facebook, Live Chat) for targeted analysis.
- Custom date range selection
- Channel-specific filtering
- Multi-channel comparison
- Time period analysis
More Success Stories
See how other businesses achieve results with Spur Analytics.
Marketing Team
Marketing Team at Style N Flaunt
"After trying so many api providers, finally, I got the right one, Spur. They have a very simple dashboard and excellent customer support for any issues. I am really very impressed with their services."
Akshay
Founder at Saadaa
"The SPUR team's quick responses and proactive assistance were very helpful. They efficiently addressed our questions, providing clear and concise answers."
Guillaume Tripet
Founder at RITE.®
"Good app for Whatsapp upsells with nice UX and support. The automation features are exactly what we needed for our customer engagement."
Start Making Data-Driven Decisions Today
Stop guessing. Start measuring. Get real-time insights into conversations, agents, and teams to continuously improve your customer support.
Frequently Asked Questions
Everything you need to know about Spur Analytics.