Meta Business PartnerOne Inbox for Every Customer Conversation
Handle WhatsApp, Instagram, Facebook, and Live Chat in a unified team inbox with full context and collaboration tools.
Factory Weights 🏴 
Mi Vida Loca Streetwear 🇳🇱 
Nickron 🇮🇳 
50K.trade 🇦🇪 
Chunmun 🇮🇳 
Jaipur Rugs 🇮🇳 
Libas 🇮🇳 
Fashor 🇮🇳 Trusted by 1000s of businesses worldwide
Faster Responses, Happier Teams
Why Teams Switch to Spur Shared Inbox
Keep your team aligned with a centralized inbox built for omnichannel support.
Omnichannel in One View
Manage WhatsApp, Instagram, Facebook Messenger, and Live Chat from a single shared inbox.
Team Assignment & Routing
Auto-assign conversations by team, channel, or priority with ownership visibility.
Canned Responses
Save time with templated replies, snippets, and saved answers that stay on brand.
Working Hours
Set office hours and auto-reply outside business time while keeping SLAs visible.
Collision Detection
Avoid double replies with real-time indicators of who is viewing or responding.
Performance Analytics
Track response time, resolution time, and agent performance in one dashboard.
Features That Keep Teams Aligned
Everything you need to manage customer conversations at scale.
Unified Omnichannel Inbox
Bring all customer conversations into a single workspace with full context and history.
- WhatsApp, Instagram, Facebook, Live Chat
- Unified customer timeline
- Conversation status and tags
- Fast search across channels
Ticketing + Status Management
Track every conversation with status, ownership, and priority to keep teams aligned.
- Open, waiting, resolved states
- Internal notes and mentions
- Auto-close rules and SLAs
- Tags and categories
Customer Context Sidebar
Give agents instant visibility into orders, tags, notes, and lifetime value.
- Order history and shipping status
- Custom fields and preferences
- Tags and segments
- Personalized response prompts
Collision-Free Collaboration
See who is viewing, typing, or assigned to keep responses clear and consistent.
- Real-time agent presence
- Last seen and availability
- Private notes and handoff
- Ownership locking
Support Operations Made Simple
Organize, prioritize, and measure every conversation across your team.
Custom Views
Create filtered inbox views for teams, channels, or high-priority queues.
Smart Tagging
Apply tags automatically based on keywords, orders, or customer attributes.
SLAs and Queues
Track SLA breaches, response time, and queue health in real time.
Role-Based Access
Control permissions and access per team and channel.
Get Started in Five Steps
Set up your shared inbox quickly and keep your team aligned.
Connect Your Channels
Add WhatsApp, Instagram, Facebook, and Live Chat to your shared inbox in minutes.
Set Routing Rules
Assign conversations by channel, team, or customer segment automatically.
Add Context
Import customer data, orders, and custom fields to personalize every reply.
Collaborate Faster
Use notes, tags, and status to keep teams aligned without conversation collisions.
Measure Performance
Track team response time, resolution time, and satisfaction across all channels.
Works Great With
Enhance your Shared Inbox with powerful automation and analytics.
Frequently Asked Questions
Everything you need to know about the shared inbox.
Which channels are supported?
How does collision detection work?
Can I set working hours?
Is there a ticketing system?
Can I see customer order history?
Do you provide analytics?
Give Your Team a Shared Inbox They Love
Unify conversations across WhatsApp, Instagram, Facebook, and Live Chat with full context and collaboration built in.