Meta Business Partner
Collect Judge.me reviews on WhatsApp
After an order is delivered, Spur asks the customer for a rating, a review and a photo in the WhatsApp chat they already have open, and sends it straight to Judge.me.
Marketing on WhatsApp with Spur
Factory Weights 🏴 
Mi Vida Loca Streetwear 🇳🇱 
Sri Krishna Silks 🇮🇳 
Sheetal Batra 🇮🇳 
🇮🇳 
🇮🇳 Trusted by 1000s of businesses worldwide
The whole review happens in one chat
Review emails compete with everything else in the inbox and ask the customer to open a link, log in and fill a form. On WhatsApp the request lands where the customer already talks to you, and answering takes three taps.
- Sent after delivery, with a delay you choose
- Star rating from quick-reply buttons, review as a normal message
- Photos attached the way customers already share them
- Low ratings go to your support inbox, not to your product page
Your store
WhatsApp Business
Why brands collect Judge.me reviews on WhatsApp
More reviews, more photos, and fewer public complaints.
Ratings with one tap
Customers rate the order from WhatsApp quick-reply buttons. No login, no form, no link to open.
Photos from the camera roll
Sending a photo on WhatsApp is a habit. The picture goes to Judge.me with the review and stays there permanently.
Pushed to Judge.me in real time
The moment a customer finishes, the review is created in Judge.me and shows on your store with your usual widgets.
Unhappy customers stay private
A rating of 3 stars or less skips the public review, apologises, and opens a ticket for your team instead.
A discount code closes the loop
After the review, Spur creates a unique Shopify discount code and sends it in the same chat.
Live in minutes
Connect Judge.me with one click, pick the ready-made flow, and turn it on. No developer needed.
Set up in four steps
A ready-made flow does the work. You connect, choose a delay and switch it on.
Connect Judge.me
In Spur, open Settings, then Integrations, and click Connect with Judge.me. Approve the permissions and you are back in Spur.
Pick the ready-made flow
In Automation, choose the "Review collection via WhatsApp (Judge.me)" template. Set how long to wait after delivery: one day for consumables, five to seven for furniture or electronics.
Customers review in the chat
After the order is delivered, the customer gets a WhatsApp message, taps a star rating, types a line or two, and sends a photo if they like.
The review appears in Judge.me
Spur creates the review in Judge.me with the rating, text, photo and product. The customer gets a discount code for their next order.
Step-by-step guide with screenshots: How to set up Judge.me in your Spur workspace
What lands in Judge.me
Each review is created through Judge.me's API with the fields below.
| Field | Status | Where it comes from |
|---|---|---|
| Star rating | Required | 1 to 5, from the quick-reply buttons |
| Review text | Required | What the customer typed in the chat |
| Review title | Optional | Ask for it in the flow or leave it out |
| Product | Optional | Links the review to the product on the order |
| Photo | Optional | Any image the customer sends in WhatsApp |
| Customer name and email | Automatic | Taken from the Shopify order |
About Judge.me
Judge.me is the most installed product reviews app on Shopify, with unlimited review requests, photo and video reviews, Google rich snippets and a free plan. Spur is listed in the Judge.me integration directory.
Get Judge.me on the Shopify App StoreTurn delivered orders into Judge.me reviews
Connect Judge.me, switch on the flow, and watch reviews with photos arrive from the channel your customers answer.
Frequently asked questions
Which Judge.me plan do I need?
The integration works on the Judge.me Free plan. On the Spur side it is available on AI Start and above.
Which stores can use it?
The ready-made flow starts from a Shopify delivery or fulfilment update, so it is built for Shopify stores. Other platforms can start the flow from a webhook or an HTTP request.
What if a customer only taps a star rating?
Judge.me needs both a rating and review text, so nothing is sent until the customer writes something. The rating is still saved in Spur, and you can follow up by hand.
Does the review show on the product page?
Yes, when the product from the order is attached, which the template does for you. Without a product, the review is posted at the store level.
Where do the photos live?
Spur keeps the photo for 7 days while it is passed to Judge.me, where it is stored permanently with the review.
Can I change the messages?
Every message, button and delay in the flow is editable in the Workflow Builder, in any language your customers speak.