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Spur vs WATI

Spur vs WATI: prices, features and reviews side by side

Q: Should I choose Spur or WATI?

For Shopify and D2C brands that sell over WhatsApp and Instagram, yes. Spur is rated 5.0 on the Shopify App Store against WATI’s 3.7, charges $15 for each extra teammate, and includes Instagram comment-to-DM on every plan. WATI covers more channels (TikTok, RCS, SMS) and has an iPhone app, so teams that need those should stay.

Q: Is Spur cheaper than WATI?

For a team of 4 or more, yes, in dollars and in rupees: WATI Growth stops at 3 users, so a fourth person means Pro at $149 a month, while every Spur plan adds a teammate for $15. Billed in dollars, Spur costs less from the first seat: AI Start is $39 a month against WATI Growth at $69. Spur also never charges per automation run. WhatsApp messages are billed on top on both, each with a margin on Meta’s price.

Q: Does WATI have an AI agent?

Yes. WATI’s Astra AI agents come one on Growth, two on Pro and unlimited on Business, with 2,000, 5,000 or 20,000 AI credits a month. Business adds voice agents.

Q: How do I cancel WATI?

WATI’s help centre says to ask its billing or support team at least 3 days before your renewal date, and to export contacts, templates and chatbot settings first, because the account closes as soon as the cancellation goes through.

Q: Can I keep my WhatsApp number if I switch from WATI?

Yes. Turn off two-step verification on the number, then connect it in Spur’s setup for numbers coming from another provider. A number works with one provider at a time, so WhatsApp moves over in one go.

Q: Will my contacts and templates come over from WATI?

Contacts come over as a CSV you export from WATI and import into Spur, with names, phones, tags, opt-ins and custom fields. Templates on the same WhatsApp Business account sync into Spur from Meta; if the account changes, Spur’s team can copy approved templates across. Chat history doesn’t move.

Q: Does Spur have a free plan?

No. The cheapest plan is AI Acquire at $15 a month, for Instagram and Messenger automation and one shared inbox. WhatsApp automation and Shopify start on AI Start at $39. Signing up starts a 14-day free trial, no credit card needed.

Spur’s AI agent answers and sells on WhatsApp, Instagram, Messenger and your website, from one inbox.

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14-day free trial, no credit card needed

5.0 119 reviews · Shopify App Store

Meta Business Partner

Pick Spur for

Automation runs.A busy sale month costs the same on Spur. On WATI extra runs cost $40 per 1,000.
Each extra teammate.A fourth person on WATI Growth means moving up to Pro.
Shopify App Store rating.Rated 5.0 on the Shopify App Store, against 3.7 for WATI.
Shopify integration.Shopify flows come in the plan from AI Start; WATI lists Shopify as a $4.99 a month add-on.

See the full comparison

Short answer

Automation runs: A busy sale month costs the same on Spur. On WATI extra runs cost $40 per 1,000.
Each extra teammate: A fourth person on WATI Growth means moving up to Pro.
Shopify App Store rating: Rated 5.0 on the Shopify App Store, against 3.7 for WATI.
Shopify integration: Shopify flows come in the plan from AI Start; WATI lists Shopify as a $4.99 a month add-on.

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Jaipur Rugs
Libas
Fashor
Label DC
Factory Weights
Mi Vida Loca Streetwear
Sri Krishna Silks
Sheetal Batra

Spur and WATI, feature by feature

The rows that decide it for most businesses, and why each one matters.

What matters	Spur	WATI	Why it matters
Shopify App Store rating³	Ahead 5.0 from 119 reviews, none below 4 stars	Partly 3.7 from 119 reviews, 1 in 5 of them 1 star	Rated 5.0 on the Shopify App Store, against 3.7 for WATI.
Each extra teammate⁴	Ahead $15 a month on every plan	Partly $39 on Pro, $89 on Business; Growth can’t add any	A fourth person on WATI Growth means moving up to Pro.
Automation runs⁴	Ahead Unlimited, at no extra charge; 25, 50 or unlimited flows by plan	Partly Every automation run: 1,000 to 5,000 a month	A busy sale month costs the same on Spur. On WATI extra runs cost $40 per 1,000.
Instagram comment-to-DM⁵	Ahead On every plan, from $15 a month	Partly From Growth, $69 a month	Both turn comments into DMs. Spur’s cheapest plan already does it.
Shopify integration⁴	Ahead Shopify flows come in the plan from AI Start	Partly WATI lists Shopify as a $4.99 a month add-on	Shopify flows come in the plan from AI Start; WATI lists Shopify as a $4.99 a month add-on.
WhatsApp Payments in India⁴	Ahead WhatsApp Payments for Indian businesses on every plan	Partly WATI’s WhatsApp Pay is in beta on Pro and Business	WhatsApp Payments for Indian businesses on every plan; WATI’s WhatsApp Pay is in beta on Pro and Business.
AI agent⁴	Ahead 1 to 3 agents, 700 to 15,000 AI credits a month	Ahead 1, 2 or unlimited agents, 2,000 to 20,000 AI credits a month	Both answer customers with AI. WATI bundles more credits on its top plan and adds voice agents.
Channels in one inbox⁴	Ahead WhatsApp, Instagram, Messenger, live chat, email and WhatsApp calls	Ahead WhatsApp, Instagram, Facebook, TikTok, web chat, RCS and SMS	Both bring many channels into one inbox. Spur adds email; WATI adds TikTok and RCS.
Marketing message to the US⁷	Ahead $0.04 per message	Ahead $0.04 on Growth and Pro, $0.0355 on Business	Both add a margin to Meta’s price. To US numbers the two cards match.
Phone app for your team⁹	Partly Android app; no iPhone app yet	Ahead iPhone and Android apps	Teams that reply from iPhones can only do that on WATI today.

Shopify App Store rating³

Spur

Ahead 5.0 from 119 reviews, none below 4 stars

WATI

Partly 3.7 from 119 reviews, 1 in 5 of them 1 star

Rated 5.0 on the Shopify App Store, against 3.7 for WATI.
Each extra teammate⁴

Spur

Ahead $15 a month on every plan

WATI

Partly $39 on Pro, $89 on Business; Growth can’t add any

A fourth person on WATI Growth means moving up to Pro.
Automation runs⁴

Spur

Ahead Unlimited, at no extra charge; 25, 50 or unlimited flows by plan

WATI

Partly Every automation run: 1,000 to 5,000 a month

A busy sale month costs the same on Spur. On WATI extra runs cost $40 per 1,000.
Instagram comment-to-DM⁵

Spur

Ahead On every plan, from $15 a month

WATI

Partly From Growth, $69 a month

Both turn comments into DMs. Spur’s cheapest plan already does it.
Shopify integration⁴

Spur

Ahead Shopify flows come in the plan from AI Start

WATI

Partly WATI lists Shopify as a $4.99 a month add-on

Shopify flows come in the plan from AI Start; WATI lists Shopify as a $4.99 a month add-on.
WhatsApp Payments in India⁴

Spur

Ahead WhatsApp Payments for Indian businesses on every plan

WATI

Partly WATI’s WhatsApp Pay is in beta on Pro and Business

WhatsApp Payments for Indian businesses on every plan; WATI’s WhatsApp Pay is in beta on Pro and Business.
AI agent⁴

Spur

Ahead 1 to 3 agents, 700 to 15,000 AI credits a month

WATI

Ahead 1, 2 or unlimited agents, 2,000 to 20,000 AI credits a month

Both answer customers with AI. WATI bundles more credits on its top plan and adds voice agents.
Channels in one inbox⁴

Spur

Ahead WhatsApp, Instagram, Messenger, live chat, email and WhatsApp calls

WATI

Ahead WhatsApp, Instagram, Facebook, TikTok, web chat, RCS and SMS

Both bring many channels into one inbox. Spur adds email; WATI adds TikTok and RCS.
Marketing message to the US⁷

Spur

Ahead $0.04 per message

WATI

Ahead $0.04 on Growth and Pro, $0.0355 on Business

Both add a margin to Meta’s price. To US numbers the two cards match.
Phone app for your team⁹

Spur

Partly Android app; no iPhone app yet

WATI

Ahead iPhone and Android apps

Teams that reply from iPhones can only do that on WATI today.

What matters	Spur	WATI	Why it matters
Shopify App Store rating³	Ahead 5.0 from 119 reviews, none below 4 stars	Partly 3.7 from 119 reviews, 1 in 5 of them 1 star	Rated 5.0 on the Shopify App Store, against 3.7 for WATI.
Each extra teammate⁴	Ahead $15 a month on every plan	Partly $39 on Pro, $89 on Business; Growth can’t add any	A fourth person on WATI Growth means moving up to Pro.
Automation runs⁴	Ahead Unlimited, at no extra charge; 25, 50 or unlimited flows by plan	Partly Every automation run: 1,000 to 5,000 a month	A busy sale month costs the same on Spur. On WATI extra runs cost $40 per 1,000.
Instagram comment-to-DM⁵	Ahead On every plan, from $15 a month	Partly From Growth, $69 a month	Both turn comments into DMs. Spur’s cheapest plan already does it.
Shopify integration⁴	Ahead Shopify flows come in the plan from AI Start	Partly WATI lists Shopify as a $4.99 a month add-on	Shopify flows come in the plan from AI Start; WATI lists Shopify as a $4.99 a month add-on.
WhatsApp Payments in India⁴	Ahead WhatsApp Payments for Indian businesses on every plan	Partly WATI’s WhatsApp Pay is in beta on Pro and Business	WhatsApp Payments for Indian businesses on every plan; WATI’s WhatsApp Pay is in beta on Pro and Business.

Shopify App Store rating³

Spur

Ahead 5.0 from 119 reviews, none below 4 stars

WATI

Partly 3.7 from 119 reviews, 1 in 5 of them 1 star

Rated 5.0 on the Shopify App Store, against 3.7 for WATI.
Each extra teammate⁴

Spur

Ahead $15 a month on every plan

WATI

Partly $39 on Pro, $89 on Business; Growth can’t add any

A fourth person on WATI Growth means moving up to Pro.
Automation runs⁴

Spur

Ahead Unlimited, at no extra charge; 25, 50 or unlimited flows by plan

WATI

Partly Every automation run: 1,000 to 5,000 a month

A busy sale month costs the same on Spur. On WATI extra runs cost $40 per 1,000.
Instagram comment-to-DM⁵

Spur

Ahead On every plan, from $15 a month

WATI

Partly From Growth, $69 a month

Both turn comments into DMs. Spur’s cheapest plan already does it.
Shopify integration⁴

Spur

Ahead Shopify flows come in the plan from AI Start

WATI

Partly WATI lists Shopify as a $4.99 a month add-on

Shopify flows come in the plan from AI Start; WATI lists Shopify as a $4.99 a month add-on.
WhatsApp Payments in India⁴

Spur

Ahead WhatsApp Payments for Indian businesses on every plan

WATI

Partly WATI’s WhatsApp Pay is in beta on Pro and Business

WhatsApp Payments for Indian businesses on every plan; WATI’s WhatsApp Pay is in beta on Pro and Business.

A tick marks the side that comes out ahead on that row; a dot means partly.

These rows come from our 27 Oct 2026 notes. Check WATI’s own pages before you decide.

Why brands switch from WATI

What Spur does that matters most to businesses that sell and support customers on chat, from Spur’s own pages and reviews.

01

Rated 5.0 by Shopify merchants

118 of Spur’s 119 Shopify App Store reviews give it 5 stars, and most of them name the support team. Compare that with WATI’s reviews before you choose.

Spur

5.0 from 119 reviews
Spur Shopify App Store

5.0 119 reviews
- 5 118
- 4 1
- 3 0
- 2 0
- 1 0
02

One AI agent on every channel

Spur’s AI agent learns your website, products and FAQs, then answers on WhatsApp, Instagram, Messenger and your website, and hands over to your team with the history.

Spur

AI agent on four channels
03

Instagram on the cheapest plan

Comment-to-DM, story replies and Click-to-DM ads start on Spur’s $15 plan, in the same inbox as WhatsApp.

Spur

From $15 a month
04

A team that sets it up with you

Spur’s reviews keep naming the people: Kidology had abandoned cart flows running “after just a few hours”, and Gutbasket says the team helped it “map out a strategy”.

Spur

Reviews praise onboarding

“The team walked us through everything and we already have our abandoned cart flows running after just a few hours.”

Kidology Shopify App Store review, 23 Apr 2026

What merchants say about Spur

In their own words: Shopify App Store reviews and our customers.

Get Spur on Shopify

Moved from WATI

“Loved the overall setup and the system the team has. Onboarding was phenomenal. Coming from Wati this was definitely a game changer.”

Pure Project Shopify App Store review, 9 Feb 2026

Renards Skutels, Multiple brands Spur customer, Latvia

Results from published case studies

All case studies

What you get with Spur

One AI agent and one inbox for selling and support, on every channel your customers use.

Inbox
- A Aisha 2m Where is my order? AI agent
- R Rohan 5m Price for the blue one? AI agent
- M Meera 12m Can I exchange the size? Priya
One inbox for every chat

WhatsApp, Instagram, Messenger, live chat and email arrive in one shared inbox, with the shopper’s Shopify order beside each chat.
AI that sells and supports

It learns your products, site and FAQs, answers in seconds, and hands the chat to your team when a person should take it.
Abandoned checkout
1. Shopper leaves checkout
2. Wait 30 minutes
3. Reminder with a Complete order button
4. A unique discount code Created in Shopify for this shopper
5. Stops the moment they buy
Flows that win back sales

Ready-made Shopify flows remind shoppers who leave checkout, confirm COD orders and send each order update.

What Spur costs

Every plan adds teammates at $15 a month. WhatsApp messages are billed per message on top.

AI Acquire

$15

A month

1 seat · Instagram and Messenger
AI Start

$39

A month

2 seats · WhatsApp and Shopify
AI Accelerate

$159

A month

5 seats · 2 AI agents
AI Max

$499

A month

10 seats · unlimited flows

WATI’s price, from our notes: Growth at $69 a month for 3 users; Pro at $149 with 5 users, billed monthly

Start for free Book a demo

14-day free trial, no credit card needed

See all Spur plans

We’ll help you move from WATI

Book a call and Spur’s team plans the move with you: what comes over, in what order, and when to switch the number.

1 Day 1

Export from WATI

Download contacts, templates and chatbot settings before you cancel.
2 Day 2

Move your number

Turn off two-step verification, then connect the number in Spur.
3 Day 2

Import your contacts

Upload a CSV with names, tags and opt-ins; opt-outs stay opted out.
4 Days 3 to 5

Turn on flows and AI

Switch on ready-made flows for carts, COD and orders, then train the AI.

Comes with you

Your WhatsApp number
Approved message templates
Contacts, with tags and opt-ins
Shopify customers, kept in sync

Stays behind

Past chat history: export what you need
Campaign and inbox reports
Unused subscription time or balance

Start for free Plan my move with Spur

Questions buyers ask

Answers use the prices and limits on each tool’s own pages.

Should I choose Spur or WATI?

Is Spur cheaper than WATI?

Does WATI have an AI agent?

How do I cancel WATI?

Can I keep my WhatsApp number if I switch from WATI?

Will my contacts and templates come over from WATI?

Does Spur have a free plan?

Sources Every price, limit and rating on this page, the page it came from and the day we read it.

1. Spur on the Shopify App Store Checked 5 Nov 2026
2. Spur pricing Checked 30 Oct 2026
3. WATI reviews on the Shopify App Store Checked 29 Oct 2026
4. WATI pricing Checked 29 Oct 2026
5. WATI Instagram automation Checked 18 Oct 2026
6. WATI WhatsApp Business Calling Checked 18 Oct 2026
7. WATI rate card, Growth and Pro, USD (1 Oct 2026) Checked 18 Oct 2026
8. WATI rate card, Business, USD (1 Oct 2026) Checked 18 Oct 2026
9. Spur on Google Play Checked 18 Oct 2026
10. Spur on G2 Checked 18 Oct 2026
11. WATI help: cancelling a subscription (updated 16 Sep 2026) Checked 18 Oct 2026
12. WATI help: payment terms and refunds (19 Feb 2026) Checked 18 Oct 2026
13. Spur on G2 Checked 18 Oct 2026
14. Spur reviews on the Shopify App Store Checked 5 Nov 2026

Spur vs WATI: prices, features and reviews side by side

Spur and WATI, feature by feature

Why brands switch from WATI

Rated 5.0 by Shopify merchants

One AI agent on every channel

Instagram on the cheapest plan

A team that sets it up with you

What merchants say about Spur

Results from published case studies

What you get with Spur

One inbox for every chat

AI that sells and supports

Flows that win back sales

What Spur costs

We’ll help you move from WATI

Questions buyers ask

Product

Solutions

Resources

Compare Spur

Company