2026 Head-to-head · last refreshed May 20

Spur vs Interakt: built for brands whose customers want more than WhatsApp.

Interakt is a serious WhatsApp-first stack with Jio/Haptik backing. We're the Interakt alternative built for the part Interakt isn't: one AI agent trained on your own knowledge base, deployed across website live chat, WhatsApp, Instagram and Facebook Messenger. AI Accelerate runs $1,526/yr; Interakt Growth is ~₹30,000/yr before message markup and add-ons.

Install on Shopify Start the 7-day trial

No credit card. Live on WhatsApp, Instagram, Facebook and web chat in a few hours.

Shopify App Store: 5.0/ 108
Brands using Spur: 550+
Countries: 25+
Official: Tech Partner

Same Indian Shopify D2C team

Live pricing

Channels covered: WA + IG + FB + Web
One AI agent across all four

WA + IG + RCS + Voice
AI agent "built only for WhatsApp"
AI knowledge sources: Site + PDFs + Notion + YouTube + Q&A

5 URLs · 6 runs
Answerbot ceiling on Advanced
Shopify App Store: 5.0
/ 108

4.0 / 211 · 4.1 / 285
Across both Interakt apps
India marketing message rate: ~₹0.8631 · tracks Meta base

₹0.958 · ~11% markup
Growth plan rate

Sources: Spur Pricing · Interakt Pricing · Shopify App Store (May 20, 2026). Full math in Pricing section.

Built for the channels your customers actually use.

WhatsApp Business API

Instagram DM & Comments

MessengerWeb live chat

Shopify-native

If you only read three things

Three reasons D2C teams off-board from Interakt to Spur.

Multi-channel, not WhatsApp-only. AI trained on your own knowledge base, not a 5-URL answerbot. Pricing you can decode without a spreadsheet. The rest of this page is the receipts.

01 · The category split

4 channels

one AI brain across all of them

Read Interakt's own AI agent page and one line keeps appearing: agents are "built only for WhatsApp." Our AI agent is trained once on your knowledge base and deploys across web live chat, WhatsApp, Instagram and Facebook Messenger with a shared inbox behind it.

See the capability map

02 · The AI

Your brain.

Not a 5-URL FAQ scraper

Interakt's Answerbot on Advanced is capped at 5 website URLs and 6 runs; full AI agents are a separate ~₹10,000 module. Spur's agent ingests websites, help docs, PDFs, Notion, YouTube transcripts and custom Q&A — then takes real actions through Custom AI Actions.

See AI Live Chat

03 · The receipts

5.0★

/ 108 reviews — Interakt's two Shopify apps sit at 4.0/211 and 4.1/285

More volume on Interakt's side — that's a real installed-base signal. Cleaner sentiment on ours, with one-star clusters on Interakt around retroactive billing, double-charging across their two apps, and stopped automations during business hours.

Spur on Shopify

What you actually get

One inbox. Four channels. One AI brain trained on your store.

The same AI agent handles WhatsApp, Instagram, Facebook Messenger and web chat — with Custom AI Actions that hit your backend for order lookups, refunds, discounts and meeting bookings. Humans take over the moment something gets interesting.

Avg AI resolution: ~70%of common queries
Languages: 95+

Spur · Shared Inbox AI handling 12 · Human 3 · Resolved 47

Ananya R. 12:41

Bot:Found it! Order #1234 · arrives Wed · ETA 2 days.
AI handled
@dropbylanepa 12:38

"Interested in the emerald midi · do you ship to UK?"
Comment → DM
Marcus T. · returning buyer 12:32

"Want to swap two items in my last order before it ships."
Handoff to Riya
Kenji O. 12:24

Bot:Applied your loyalty discount — total updated to ¥4,820.
AI handled

Broadcast queued · 2,000 contactsCart recovery flow active3 Click-to-IG ads syncing to Meta

Illustrative — names, handles and order numbers are made up for this mock.

Is this for you?

Interakt is not a bad tool. Here's an honest 30-second filter.

If your business genuinely lives inside WhatsApp and you want Reliance-scale backing on the contract, Interakt is the safer buy. Spur is for the team whose customers don't only DM your WhatsApp number — they ask on your site, comment on your Instagram and message your Facebook page too.

Pick Interakt if

You are WhatsApp-first and your acquisition, support and commerce already flow through WhatsApp.
You want WhatsApp voice calling, RCS fallback for failed campaigns, and a dedicated WhatsApp Sales CRM with pipelines and owners.
Your CFO wants a Jio/Haptik-backed vendor with Reliance-scale on the procurement contract.
You need a broad India enterprise stack — Tally, CleverTap, MoEngage, Freshdesk — integrated out of the box.
You have a large WhatsApp+Instagram support team — Growth/Advanced bundle "unlimited active agents," which can favour seat math at scale.
Your reps live on mobile — Interakt ships iOS and Android apps; we don't currently publish a native mobile app.

Most teams searching land here

Pick Spur if

Your customers live across website live chat, WhatsApp, Instagram and Facebook Messenger — not only inside WhatsApp.
You want an AI agent trained on your own knowledge base — site, help docs, PDFs, Notion, YouTube, custom Q&A — that takes real actions.
You sell on Shopify or WooCommerce and want cart recovery, COD confirmation, order updates and post-purchase DMs in one stack.
You run Click-to-WhatsApp and Click-to-Instagram Direct ads and want lead-quality signals pushed back to Meta.
You want pricing you can decode in five minutes — one plan, one wallet, published add-ons, no concierge fee to get real support.
You care about peer review sentiment: 5.0/108 on Shopify, with merchants citing WhatsApp campaigns, IG automation and onboarding help.

Install on Shopify See pricing

The math, in full

If "Pick Spur" described you — here's exactly what you'd pay.

Both grids below are pulled live from the public pricing pages on May 20, 2026. Both vendors charge for WhatsApp messages on top of subscription — the per-message rate is where the real bill diverges at scale.

Interakt · monthly + taxes

Growth

Unlimited active agents, WhatsApp campaigns, basic automation, ~11% markup on Marketing.

₹2,499/mo
Advanced

+ branching flows, webhooks, Answerbot (cap: 5 URLs · 6 runs), lower per-message rate.

₹3,499/mo
Sales CRM

Pipelines, owners, custom reports — separate module, min. 5 agents.

₹499/agent/mo
AI Agents

Haptik-powered, "built only for WhatsApp," ~2,000 AI conversations.

from ₹10,000
Enterprise

"No markup charges" on WhatsApp messages — implies non-Enterprise plans aren't pure passthrough.

Talk to sales

India per-message rates (Growth)

Marketing₹0.958 · ~11%
Utility₹0.150 · ~30%
Authentication₹0.128 · ~11%
Personal Concierge+ ₹2,499/mo
Convenience fee+ 2%

Per-plan rates above Meta India base (~₹0.8631 Marketing, ~₹0.115 Utility, ~₹0.115 Auth as of Jan 1, 2026). Markup compounds at volume.

View pricing

Spur · website annual

−20% vs monthly

AI Acquire

1 AI agent · 100 credits · 1 seat · 3 flows · Instagram + Click-to-DM.

$12/mo
AI StartMatch Growth

+ Shopify + WhatsApp + Click-to-WhatsApp · 25 flows · 2,000 credits · 2 seats.

$31/mo
AI Accelerate

2 AI agents · 12,000 credits · 5 seats · 50 flows · webhooks · Custom AI Actions.

$127/mo
AI Max

3 AI agents · 20,000 credits · 10 seats · unlimited flows · dedicated AM.

$399/mo

Predictable add-ons

Extra AI agent+ $7/mo
Extra live chat channel+ $7/mo
Extra user+ $15/mo
Extra WhatsApp channel+ $29/mo
1,000 AI credits+ $12

India marketing message rate tracks Meta base (~₹0.8631) — no per-plan markup. Wallet rate at campaign time is authoritative.

View pricing

Worked example

A real Indian retention engine, priced both ways.

Mid-size Indian Shopify D2C · 25K marketing + 10K utility + 5K auth/mo

Interakt Growth path

~₹3,43,068/yr pre-tax

Subscription =₹29,988
Marketing (₹0.958) =₹2,87,400
Utility (₹0.150) =₹18,000
Auth (₹0.128) =₹7,680
+ 18% GST and 2% convenience fee
+ ₹2,499/mo Concierge for premium support

Spur AI Start path

~₹3,10,705/yr pre-tax

AI Start annual =₹31,075
Marketing (₹0.8631) =₹2,58,930
Utility (₹0.115) =₹13,800
Auth (₹0.115) =₹6,900
Includes web + WhatsApp + IG + FB
Priority WhatsApp support on Accelerate+

Subscription fees are roughly the same. The savings come from per-message markup. At 100K marketing sends/month, the gap widens to roughly ₹1,14,000/yr; at 500K, ~₹5,70,000/yr. Interakt's own Enterprise tier says "no markup charges" — at scale, the message bill dwarfs everything else.

~₹32k/yr saved

At 25K marketing sends/mo. The platform fee is roughly even — but per-message markup is where Interakt's pricing structure makes its margin, and where Spur tracking Meta base saves real money as your retention engine grows.

Channels: 4 vs 2
Marketing markup: 0% vs ~11%
Setup: Hours

Install on Shopify See full pricing

Disclaimers: Interakt path uses Growth ₹2,499/mo published rates and per-plan India per-message rates. Spur path uses website annual AI Start ($31/mo) with India marketing rate tracking Meta base. Both vendors pass through WhatsApp Meta fees; Interakt also charges 18% GST and a 2% convenience fee. Service messages inside the 24-hour window remain free on both; Click-to-WhatsApp uses Meta's 72-hour free entry point on both.

Why the gap exists

Why D2C teams hit a wall on Interakt — six themes that show up in public reviews.

These show up consistently across G2, Capterra, Shopify, Trustpilot and Reddit — too consistently to dismiss as angry-reviewer noise. We cite every one.

AI is "built only for WhatsApp."

Interakt's AI Agents page says it directly. The Answerbot on Advanced is capped to 5 website URLs and 6 runs. Full AI agents are a separate paid layer starting at ~₹10,000 — and still WhatsApp-centric by design.

Interakt AI Agents

Website live chat isn't a first-class channel.

Interakt's official channel taxonomy in 2026 is WhatsApp, Instagram, RCS and Voice. There's a "WhatsApp chat widget" you can drop on your site — but real website live chat with AI + human handoff is not a named channel.

Interakt homepage

Support is a paid add-on.

Interakt launched a Personal Concierge add-on in April 2026: ₹2,499/month non-refundable for faster turnaround on Starter/Growth/Advanced. The most honest signal that default support is a known gap — Interakt itself put a price on fixing it.

Interakt Concierge announcement

Per-message markup compounds.

Growth charges ~₹0.958 per India marketing message vs Meta base ~₹0.8631 — roughly an 11% markup. Enterprise explicitly says "no markup charges," which implies non-Enterprise plans aren't pure Meta passthrough. At 500K sends/month that gap is ~₹5.7L/yr.

Interakt Pricing

Billing surface area is wide.

Plan + Sales CRM module + AI Agents bolt-on + Shopify USD billing route + Concierge add-on + WhatsApp wallet + 2% convenience fee + GST. Multiple Shopify reviewers cite retroactive price changes mid-subscription and double-billing across Interakt's two Shopify apps.

Interakt Shopify reviews

Two Shopify apps · 4.0★ and 4.1★.

Interakt's WhatsApp Marketing app sits at 4.0/5 across 211 reviews with 48 one-stars. "Sell on WhatsApp" sits at 4.1/5 across 285 reviews. Spur sits at 5.0/5 across 108. More volume on Interakt's side; cleaner sentiment on ours.

Interakt on Shopify Spur on Shopify

Capability map · zoom in

Zoomed in: capability by capability, grouped the way buyers actually shop.

Green checks where the platform genuinely owns the capability. Amber when it technically supports it but the depth is shallow. Grey dash when it's not there. Sources: live product pages, Interakt's own pricing grid and Spur's pricing page.

Capability	Spur	Interakt
Messaging & commerce — both are deep, different shapes
WhatsApp Business API	Native · DeliveryBoost · Blue Tick	Native · MM Lite · deep
WhatsApp broadcasts & drips	Native + segmentation	Native + Marketing Hub
WhatsApp Forms, carousels, payments	WhatsApp Flows + commerce	Deep — Forms, carousels, LTOs
Click-to-WhatsApp Ads capture	Feeds lead-quality to Meta	Launcher + conversion data
Click-to-Instagram Direct Ads	Dedicated product · ad-signal flow	Not a published product
Instagram comment-to-DM & auto-reply	First-class · stories + mentions	IG inbox + automation
Facebook Messenger automation	First-class channel	Lead-form integrations only
Shopify integration	Native · 5.0★ · 108 reviews	Two apps · 4.0/211 + 4.1/285
AI agents & knowledge — where the category split lives
AI Agent channel coverage	Web + WhatsApp + IG + FB	"Built only for WhatsApp"
Knowledge sources for AI	Site + PDFs + Notion + YouTube + Q&A	Answerbot: 5 URLs · 6 runs cap
Custom AI Actions (order, refund, CRM, booking)	Included on Accelerate+	AI Agent tier · ~₹10,000+
MCP server	Published — templates, broadcasts, contacts	Not published
Support ops & enterprise — where Interakt's WhatsApp depth shows
Sales CRM (pipelines, owners, reports)	Shared inbox + ticketing + tags	Dedicated module · ₹499/agent
RCS fallback for failed WhatsApp campaigns	Not offered	Auto-switch on failure
WhatsApp voice calling from dashboard	Not offered	Recordings + AI summaries
Native mobile app	Not currently published	iOS + Android
India enterprise integration directory	Shopify · Zoho · Razorpay · Shiprocket · API	60+ incl. Tally, CleverTap, MoEngage
Jio/Haptik scale on the contract	Bootstrapped · 550+ brands	Reliance · 50,000+ businesses
EU data residency posture	AWS Frankfurt + WA EU localization	Not the central posture
Pricing, trial & terms — where the gap shows up in your wallet
Free trial	7 days · no credit card	Limited demo / sandbox
India marketing message rate	~₹0.8631 · Meta base	₹0.949–₹0.970 · 10–12% markup
Default support tier	Email + WhatsApp · founder-touch	Concierge add-on ₹2,499/mo for fast
Billing surface area	1 plan + 1 wallet	Plan + CRM + AI + Shopify + wallet + 2%

Owns it · Supports it, shallow depth · Not offered

Honest take · summarised

Same matrix in plain English — read both sides before you decide.

If two or more items on the Interakt side describe your team, stay on Interakt — don't waste a sales cycle. If two or more items on the Spur side fit, install on Shopify or start the trial. We mean it.

Where Interakt wins

01
WhatsApp-native feature depth

WhatsApp Forms, carousels, limited-time offers, catalogs, payments, post-reply automations, MM Lite for high-volume marketing delivery. If WhatsApp is your storefront, that depth is real.
02
A real WhatsApp Sales CRM

Pipelines, contact ownership, custom sales reports, role-based access — priced at ₹499/agent/mo, min. 5 agents. Spur has a shared inbox with ticketing, not a full Sales CRM replacement.
03
RCS fallback & WhatsApp voice calling

Auto-switch failed WhatsApp campaigns to RCS. WhatsApp voice calling from inside the dashboard, with call recordings, AI summaries and wallet-based per-call charges. Spur doesn't currently publish either.
04
India enterprise integration breadth

60+ integrations including TallyPrime, PayU, Zoho, HubSpot, Freshworks, Freshdesk, WebEngage, MoEngage, CleverTap, Salesforce, Unicommerce. If procurement wants Tally + CleverTap + MoEngage stitched in, Interakt fits faster.
05
Jio/Haptik scale on the contract

10B+ conversations processed, 10M+ transactions, 500+ enterprise customers, 50,000+ Interakt businesses. For procurement-heavy buyers, Reliance-scale proof matters. Spur is a 10-person bootstrapped team.
06
"Unlimited agents" at scale

Growth/Advanced both bundle unlimited active agents on the marketing/support hub. For a 20-person WhatsApp support team, the seat math can favour Interakt — though weigh it against the per-message markup.
07
A native mobile app

iOS and Android apps shipped. Spur's Shopify listing has a recent reviewer explicitly asking for a native mobile app — it's a real gap. Interakt's app store reviews show their mobile app isn't bug-free either, but it exists.

Where Spur wins

01
Multi-channel AI agent, not "WhatsApp AI agent"

Interakt's own page says agents are "built only for WhatsApp." Our agent trains on your KB once and deploys across website live chat, WhatsApp, Instagram and Facebook Messenger with one shared inbox behind it.
02
A real website live chat product

Interakt's channel taxonomy is WhatsApp, Instagram, RCS, Voice. Website live chat isn't a named channel. Our AI Live Chat is the current product push — widget, AI agent, human handoff, all on the site where 80% of D2C buyers actually browse.
03
Facebook Messenger as a first-class channel

Comment-to-DM, DM auto-replies, ad-signal flows on the Facebook page surface. Interakt has Facebook lead-form integrations but Messenger automation isn't presented as a first-class channel. Real gap for events, real estate, education, travel.
04
Click-to-Instagram Direct Ads with ad-signal feedback

Post-click DM flows qualify users, collect phone/budget/intent, then push lead-quality signals back to Meta so the campaign optimises for good leads, not raw clicks. Interakt has Click-to-WhatsApp but not the IG equivalent as a published product.
05
AI trained on your business, not a 5-URL FAQ scraper

Site URLs, help docs, PDFs, Notion exports, YouTube transcripts, custom Q&A — then Custom AI Actions to hit Shopify, your CRM, your booking system. Interakt's Answerbot on Advanced is capped at 5 URLs and 6 runs.
06
Pricing you can decode in five minutes

One plan, one wallet, published add-ons, India marketing rate tracks Meta base. Interakt's stack is plan + CRM module + AI agents bolt-on + Shopify USD route + Concierge add-on + wallet + 2% fee + GST. Both can be defended; ours is easier to budget.
07
Founder-led support, no concierge fee

We're a 10-person bootstrapped team. When you message us, the response often comes from a founder or someone who built the feature. Interakt charges ₹2,499/mo extra for "faster turnaround" — that's the honest signal about default support.

Six head-to-head verdicts

Still on the fence? Pick by the job you actually have.

Six common buying decisions, each with a one-paragraph verdict. The labels tell you which way each one points.

Shopify D2C automation

Winner: Spur

Both apps drive cart recovery, COD, order updates. Spur's Shopify app is 5.0/108. Interakt ships two Shopify apps that have caused double-billing in reviews — 4.0/211 and 4.1/285 with consistent billing-confusion complaints.

Pure WhatsApp depth

Winner: Interakt

If you only want WhatsApp and nothing else — Forms, carousels, LTOs, voice calling, RCS fallback, Sales CRM — Interakt's WhatsApp stack is honestly broader. Both pass through Meta fees; Interakt adds ~10–12% markup on Marketing on standard plans.

WA FormsRCS fallbackWA voice callingSales CRM moduleCarousels + LTOsMM Lite delivery

Multi-channel engagement

Winner: Spur

If customers also ask on your site, comment on your IG and DM your FB page, this is decided. One AI agent across web + WhatsApp + IG + FB with a shared inbox behind it — that's the category split.

See AI Live Chat

AI trained on your business

Winner: Spur

Interakt's Answerbot on Advanced is capped at 5 URLs and 6 runs. Full AI agents are a separate ₹10,000+ module, still WhatsApp-centric. Spur's agent ingests sites, PDFs, Notion, YouTube and Q&A — and takes real actions through Custom AI Actions.

Click-to-IG Direct ads

Winner: Spur

Underrated edge. Spur has a dedicated Click-to-Instagram Direct Ads product: DM flows qualify, collect phone/budget, push lead-quality back to Meta. India plan starts at ₹999/mo. Interakt doesn't publish the IG equivalent of its Click-to-WhatsApp launcher.

WhatsApp voice + Sales CRM

Winner: Interakt

Interakt ships WhatsApp voice calling from the dashboard with recordings and AI summaries, plus a dedicated Sales CRM with pipelines, owners and reports at ₹499/agent/mo. Spur doesn't currently offer either. If pipeline ownership is core to your sales motion, Interakt wins.

What real merchants are saying

Don't take our word for it. Read theirs.

Pulled directly from G2, Capterra, Trustpilot, Reddit, the Shopify App Store and the Apple App Store. Every quote links back to its public source.

Interakt — review signal

“A WhatsApp chat company dont have chat support. A nightmare for 2 years.”

Pravin · Capterra India · Interakt

“New pricing policy was applied retroactively despite an annual subscription. Paid subscription suddenly ended, WhatsApp campaigns stopped, direct revenue loss.”

shop-up.online · Tatvapatch · Shopify App Store · Interakt

“The inbox felt slow at high chat volume; the mobile app was hard to use when leads came in fast. Felt more like a CRM than a fast chat tool.”

Practitioner @ 200–300 leads/day · r/WhatsappBusinessAPI on Reddit

Spur — review signal

Featured case study · Libas

IG Live viewers: 1,000+
Orders closed: 64
Revenue: ₹78,000

“Comment automation + DMs took our IG Live from a 1,000-viewer event into 64 paid orders at ~6% conversion.”

Parul Chanana · Sr. Marketing Manager · Libas · Spur case study

“Abandoned cart flows were running within hours and the team helped us map our WhatsApp and Instagram strategy during onboarding.”

Shopify reviewer · Shopify App Store

“Quick support, easy implementation, WhatsApp/Instagram automation, comment-to-DM, responsive bug fixes — all in one tool.”

G2 reviewer · 12 reviews, all 5★ · Spurtastic Tech · Spur

Honest disclosure. We have 12 G2 reviews (all 5★) vs Interakt's 66 (4.5★ overall). Our Trustpilot is a 2-review one-star page — too small to mean much, but we're not hiding it. Interakt's Trustpilot is 2.0/10, all one-star. Treat both as noise; the real signal is on Shopify and G2.

Migration · the practical path

Switching from Interakt to Spur — the seven steps that actually matter.

WhatsApp migrations break in predictable places — number ownership, template re-approval, Meta page permissions. This is the order we run with every team migrating across.

Realistic timeline

Small D2C brand: 3–7 days end-to-end.
20-agent team with custom CRM: 2–3 weeks with a parallel-run window.
BSP transfer at Meta: 24–48 hr window where outbound pauses.

01
Audit + export

Export Interakt contacts, custom fields, tags, segments, active templates. Note AI agent flows. Screenshot your current plan + Concierge add-on for billing reconciliation.
02
Confirm WhatsApp number ownership

The WhatsApp Business Account belongs to you, not the BSP. Confirm in Meta Business Manager. Plan for the 24–48 hr migration window — outbound pauses, inbound still receives.
03
Re-submit approved templates

Templates don't transfer automatically. Spur resubmits them under your new BSP. Re-approval takes hours to days depending on Meta's queue.
04
Rebuild Shopify flows + train the AI

Cart recovery, COD, order updates rebuilt in Spur's flow builder — usually faster than the original build. Point the AI agent at your sitemap, drop in PDFs, Notion and YouTube transcripts. Test in staging across all four channels.
05
Re-authorise IG + FB at Meta

Easy to forget, and it's the difference between a working comment-to-DM flow and a silent failure. Reconnect the Spur app on Meta Business Manager.
06
Parallel launch window (7–14 days)

Keep both systems live. Slowly redirect Click-to-WhatsApp ads, IG comment-to-DM and website traffic to Spur as you verify each flow. Watch resolution rate, response time and cart recovery revenue.
07
Drain the Interakt wallet, then cancel cleanly

Interakt's prepaid credits are non-refundable — drain the wallet on legitimate messaging before cancelling. Get cancellation confirmation in writing; Shopify reviewers report being charged after cancellation, so paper-trail it.

Diligence checklist

Ask these in writing — before you sign either contract.

We've seen too many teams buy the wrong tool and stay locked in. Asking these up front saves the messy email thread in month seven.

For Interakt

1.Which exact plan SKU and tier — Starter, Growth, Advanced, Enterprise?
2.What's our exact India per-message rate for Marketing, Utility, Authentication on this plan — and how is it different from Meta base?
3.Are we contracting on the website plan or the Shopify USD plan? Entitlements differ.
4.Is the AI Agent module included or a separate ~₹10,000+ contract? Conversation allowance and overage rate?
5.Does our quote include Sales CRM at ₹499/agent × 5 minimum? Personal Concierge at ₹2,499/mo?
6.What happens to prepaid credits if we cancel — full retention, partial credit, or forfeit? Confirm before topping up large wallets.
7.Is the 2% convenience fee applied to subscription, credits, or both? GST treatment?
8.Cancellation policy — auto-renew terms, notice period, mid-term plan reductions allowed?

For Spur

1.Are we buying on the website annual plan or the Shopify App Store plan? Flow/segment/credit caps differ between channels.
2.In-app WhatsApp wallet rate for India Marketing / Utility / Authentication on the day we sign?
3.Where does our data sit? AWS Frankfurt + WhatsApp data localization Europe, but also Google US (CDN/NLP) and Cloudflare — confirm what flows where for EU-specific contracts.
4.What's the current security packet — SOC 2 controls documentation — and how do we receive it under NDA? Email security@spurnow.com.
5.What happens to unused AI credits and WhatsApp wallet balance if we cancel? Get it in writing before topping up.
6.Trial terms — 7 days, no credit card required, full access to AI Acquire / AI Start features?
7.Subprocessor schedule — which AI model vendors process our customer data, and can we have them named in our DPA?
8.Contract counterparty — which legal entity are we signing with (Spur's is Spurtastic Technologies Private Limited), and what's the SCC schedule for international transfers?

Questions buyers ask

Common questions, handled in plain English.

If your question isn't here, message us on WhatsApp or email — we usually reply within the hour during business hours.

Talk to a human

Is Spur a full Interakt replacement?

For D2C brands whose customers live across WhatsApp, Instagram, Facebook Messenger and the website — yes, and most teams find Spur is the cleaner answer. For WhatsApp-only India SMBs that also need a Sales CRM with pipelines, RCS fallback or WhatsApp voice calling — Interakt is still the better default. The "Where Interakt wins" section above is your honest test.

Is Spur cheaper than Interakt?

Depends on shape. For a small India team on WhatsApp only at Growth (₹2,499/mo with ~11% Marketing markup), Interakt's subscription is lower. For mid-volume D2C teams sending 25K+ marketing messages/month, Spur tracking Meta base typically beats the markup. For multi-channel teams that would otherwise stitch a separate WhatsApp tool + IG tool + live chat widget + Sales CRM, Spur's bundled stack is meaningfully cheaper than Interakt + add-ons. Model your real volume.

Does Interakt have AI agents now?

Yes — Interakt launched Haptik-powered AI Agents in September 2025 starting at ~₹10,000, covering FAQ, booking, lead qualification, Shopify post-purchase, product recommendation and order management. Read the product page carefully — Interakt explicitly says agents are "built only for WhatsApp." Our agent is built for web + WhatsApp + IG + FB from day one.

Can I keep Interakt and add Spur for IG + FB + website?

Yes, and some teams do exactly that. Run Interakt for WhatsApp + Sales CRM and Spur for Instagram + Facebook + website live chat. We can share context via webhooks, our REST API or a shared CRM field. It's often the cleanest first step — pilot Spur on the channels Interakt doesn't cover, then decide on your renewal date.

What about Wati, AiSensy, Gallabox?

Wati, AiSensy and Gallabox are all primarily WhatsApp-first competitors to Interakt — the same category with different India SMB positioning. Spur is a different shape: multi-channel AI agent + live chat + IG/FB automation + WhatsApp. The right question to ask yourself: am I shopping for a better WhatsApp tool, or a customer engagement platform that includes WhatsApp? If it's the second, this is the right page.

Will Spur do my migration for me?

Yes. Higher tiers (AI Accelerate and AI Max) include priority WhatsApp support and a dedicated account manager. Migration is part of the onboarding scope when you commit to an annual plan — including the Meta-side BSP migration, template re-submission, IG/FB re-authorisation and parallel-run window. For larger teams with custom CRM integrations, ask for the structured migration plan during your first call.

Can I keep my WhatsApp number when I switch?

Yes — your WhatsApp Business Account number belongs to you at Meta, not your BSP. The migration moves the number between BSPs. Plan for a 24–48 hour window where outbound sending is paused; inbound still receives. Our onboarding team handles the Meta-side migration for you.

How does Spur handle security and compliance?

We operate under GDPR with customer data hosted on AWS Frankfurt and WhatsApp data localization set to Europe at number setup. Our DPA, subprocessor list and current security packet — including SOC 2 controls documentation — are shared under NDA with buyers in procurement review. Email security@spurnow.com or talk to your account contact to get the latest. For lighter-touch reviews, our public GDPR statement and DPA cover most standard questions.

How long does Spur take to set up?

For a Shopify store running WhatsApp + Instagram + Facebook + web chat: a few hours, with our AI Agent crawled from your website and help docs and live the same day. Shopify reviewers repeatedly mention going live within hours with our onboarding team's help. If you're migrating from Interakt with templates and contact lists to move, plan for 3–7 days end-to-end including the BSP migration window.

Bottom line · take it for a spin

Try it for a week. Pay nothing. Keep Interakt running if you want.

Install Spur on Shopify in a few hours. Crawl your store + help docs to train the AI. Connect WhatsApp, Instagram, Facebook and your live chat widget. See whether it's the tool your team's been missing — without touching your existing Interakt subscription.

Install on Shopify Start the 7-day trial

No credit cardCancel anytimeRun alongside InteraktLive in hours

One AI agent across web + WhatsApp + IG + FB — not "WhatsApp only"
India marketing rate tracks Meta base (~₹0.8631) — no per-message markup
5.0★ on Shopify across 108 merchant reviews
Official Meta Tech Partner · 550+ brands · 25+ countries
GDPR + AWS Frankfurt hosting + WhatsApp data localization Europe

Official Meta Tech Partner

Shopify App Partner

Sources cited on this page

Live pricing and review data from Interakt, Spur, Haptik, Shopify App Store, G2, Capterra, Trustpilot, Reddit and Apple App Store. Last refreshed May 20, 2026.

Pricing and feature data last refreshed May 20, 2026.