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Shoppers can pick a variant and add to cart inside live chat

Live chat now lets a shopper choose a size or colour and add the item to their cart without leaving the conversation.

Shoppers can pick a variant and add to cart inside live chat

Live chat now carries the whole product choice. A shopper can open a recommended product, pick a variant, and add it to their cart without opening a new tab.

Before this, chat could recommend a product but the shopper had to leave to buy it. Every extra hop is a chance to lose the sale, and on mobile it is the hop that costs the most.

  • Open any recommended product in a detail sheet inside the chat
  • Choose a size, colour or other variant
  • Add to cart and see the quantity update in place
  • Ask for similar products or more detail without losing their place
Product detail sheet in Spur live chat with colour options and a quantity control reading 1 in cart
The product sheet opens over the conversation, so choosing the variant and adding to cart happen in the same place.

It is on by default for the Spur live chat widget on your storefront. Products recommended by your AI agent or by a teammate now open this sheet.

See how live chat works