2026 Head-to-head · last refreshed May 20

Spur vs LimeChat: transparent pricing, no quote cycle.

LimeChat is great for managed enterprise WhatsApp commerce. Spur is the LimeChat alternative for Shopify and D2C teams that want public pricing, self-serve setup, and AI agents trained on their own knowledge base. $374/yr on AI Start versus LimeChat's $2,388/yr Shopify floor.

Install on Shopify Start the 7-day trial

No credit card. No quote cycle. Live on WhatsApp, Instagram, Facebook and web chat in a few hours.

Shopify App Store
5.0/ 108
Brands using Spur
550+
Countries
25+
Official
Tech Partner

Small Shopify D2C · annual

Live pricing
Platform cost / year
$374

AI Start · 2 seats · annual

$2,388

Growth on Shopify · 3 seats

Shopify App Store
5.0

/ 108

4.9

/ 47

Pricing surface
Public, one page
Quote-based

G2: "not available"

Day-to-day changes
Self-serve dashboard
Vendor-routed

G2 reviewer: "the LC team"

Sources: Spur Pricing · LimeChat on Shopify · Meta WhatsApp pass-through is identical on either platform. Detailed math in Pricing section.

Built for the channels your customers actually use.
WhatsApp Business APIInstagram DM & CommentsMessengerWeb live chatShopify-native

If you only read three things

Three reasons Shopify and D2C teams pick Spur over LimeChat.

Cheaper at the entry tier, self-serve instead of vendor-routed, and broader Instagram social commerce depth. The rest of this page is the receipts.

01 · The math

$2,014

saved per year vs LimeChat Growth on Shopify

Spur AI Start is $374/yr annual. LimeChat's public Shopify floor is $199/mo = $2,388/yr Growth — and that's before per-ticket fees, automation add-ons, or implementation. Meta WhatsApp pass-through is identical on either side.

See the worked example

02 · Ownership

No quote.

LimeChat reviewers route through "the LC team"

Workflow editor, knowledge-base import, template builder, segments and webhooks are all self-serve from the Spur dashboard. LimeChat G2 reviewer Yash J. flagged that journey changes had to flow through the vendor team. Same job, very different operating model.

G2 LimeChat reviews

03 · The job

5.0★

/ 108 reviews — vs LimeChat's 4.9★ / 47 · 130% more public proof

Both apps are well-loved. Spur leads on volume of public Shopify proof and ships dedicated surfaces for Instagram social commerce — comment-to-DM, Click-to-Instagram DM ads, IG Live comment automation. LimeChat's strongest proof concentrates on WhatsApp commerce.

Spur on Shopify

What you actually get

One inbox. Four channels. One AI brain trained on your store.

The same AI agent handles WhatsApp, Instagram, Facebook Messenger and web chat — trained on your website, help docs, PDFs and YouTube transcripts. Custom AI Actions hit your backend for order lookups, refunds, discounts and meeting bookings. Humans take over the moment something gets interesting.

Avg AI resolution
~70%of common queries
Languages
95+
Spur · Shared Inbox AI handling 14 · Human 4 · Resolved 52
  • Priya S. 14:08

    Bot:COD verified · order #4821 confirmed · ETA Friday.

    AI handled
  • @thrift.amaira 14:02

    "size up on the saree pls — drop the checkout link?"

    IG Live → DM
  • Aarav D. · returning buyer 13:55

    "Want to flip my COD to prepaid — small discount?"

    Handoff to Neha
  • Carla F. 13:48

    Bot:Refund processed — $34.20 back on your card in 3 days.

    AI handled
Broadcast queued · 2,000 contactsAbandoned checkout flow activeClick-to-IG ads syncing to Meta

Illustrative — names, handles and order numbers are made up for this mock.

Is this for you?

Not every team should switch. Here's an honest 30-second filter.

LimeChat is genuinely strong for the brands it's built for. We're not pretending otherwise. If your shape lines up with the LimeChat side, pick LimeChat — don't waste a sales cycle on us.

Pick LimeChat if

  • You're a larger Indian D2C brand ($25M+ GMV) with WhatsApp as a dominant or growing revenue channel.
  • You want a managed implementation with a dedicated onboarding specialist, a CSM and quarterly business reviews.
  • The business case is agent-headcount replacement (Reuters reference: ~₹100k/month replacing ~15 agents).
  • You need voice AI agents or image-recognition support in production — LimeChat publicly markets both.
  • Email and calling have to live in the same inbox as WhatsApp.
  • Procurement needs SOC 2 Type II, ISO 27001 and GDPR certificates attached to the RFP — LimeChat publicly claims all three.
Most teams searching land here

Pick Spur if

  • You're a Shopify or WooCommerce-first D2C brand below $25M GMV that wants public pricing and a self-serve trial.
  • Instagram comment-to-DM, IG Live commerce and Click-to-Instagram DM ads are a real channel for you, not an add-on.
  • You want AI agents trained transparently on your own knowledge base — websites, PDFs, YouTube, custom Q&A.
  • Your team blends support, marketing and ecommerce — and runs lean. Day-to-day changes live with you, not a vendor team.
  • You want public REST API, webhooks, HTTP Request actions and an MCP server for AI agent tooling visible without a sales call.
  • You're fine with GDPR + AWS Frankfurt + WhatsApp data localization Europe as your standard SaaS security posture.
Install on ShopifySee pricing

The math, in full

If "Pick Spur" described you — here's exactly what you'd pay.

Spur prices and LimeChat's public Shopify floor are both pulled live on May 20, 2026. LimeChat's main pricing page is currently quote-based; the public Shopify App Store tiers below are the concrete floor.

LimeChat · Shopify App Store

  • Growth

    3 agent logins. $0.02 per additional ticket. 14-day free trial.

    $199/mo

  • Pro

    5 logins. $0.03 per additional ticket.

    $399/mo

  • Advanced

    8 logins. $0.05 per additional ticket. Custom integrations.

    $699/mo

  • Enterprise / website

    Configured package + active-contact tiers + automation modules.

    Talk to sales

UK pricing page · for context

  • Pro Marketing£249/mo
  • Pro Support£499/mo + £0.10/ticket
  • Business bundle£600/mo
  • vs Gorgias frame · 5k tickets$1,198/mo

Subscription charges are non-refundable; subscription auto-renews; per LimeChat Terms. Meta WhatsApp pass-through is additional.

View pricing

Spur · website annual

−20% vs monthly

  • AI Acquire

    1 AI agent · 100 credits · 1 seat · 3 flows · Instagram + Click-to-DM.

    $12/mo

  • AI StartMatch Growth

    + Shopify + WhatsApp + Click-to-WhatsApp · 25 flows · 2,000 credits · 2 seats.

    $31/mo

  • AI Accelerate

    2 AI agents · 12,000 credits · 5 seats · 50 flows · webhooks · Custom AI Actions.

    $127/mo

  • AI Max

    3 AI agents · 20,000 credits · 10 seats · unlimited flows · dedicated AM.

    $399/mo

Predictable add-ons

  • Extra AI agent+ $7/mo
  • Extra live chat channel+ $7/mo
  • Extra user+ $15/mo
  • Extra WhatsApp channel+ $29/mo
  • 1,000 AI credits+ $12

Unlimited contacts on every plan. 7-day free trial. AI billed as flat credits, not metered automations — the whole AI bill fits on one line in your spreadsheet.

View pricing
Worked example

A small Shopify D2C brand, priced both ways.

Small Shopify D2C · WhatsApp + IG + FB + web chat · ~2,000 marketing msgs/mo India

LimeChat path · Growth on Shopify

$2,388/yr

  • $199/mo Growth × 12 =$2,388
  • 3 agent logins
  • + $0.02 per additional ticket
  • + Meta WhatsApp pass-through

Spur path · AI Start

$374/yr

  • AI Start annual =$374.40
  • 2 seats · unlimited contacts
  • 25 flows · 2,000 credits
  • + Same Meta WhatsApp pass-through

Meta WhatsApp fees pass through identically on both platforms — service messages stay free inside the 24-hour window, Click-to-WhatsApp Ads get the 72-hour free entry. India signal as of Jan 2026 is ~₹0.8631 per delivered marketing message; 2,000 broadcasts ≈ ₹1,726/mo on either platform.

$2,014/yr saved

Roughly one-sixth of LimeChat's public Shopify Growth tier for the same multi-channel job — before any extra-ticket fees, automation add-ons, or sales-led custom packaging.

Spur %
15.7%
3-year save
$6k
Quote cycle
None
Install on Shopify See full pricing

Disclaimers: LimeChat path uses the public Shopify App Store Growth tier — Pro ($399/mo) and Advanced ($699/mo) scale up; the main LimeChat pricing page is sales-led with no public sticker. Spur path uses the website annual plan; Shopify channel plans price differently (AI Start = $39/mo monthly with 10 flows / 10 segments) — confirm which billing channel governs your contract. Meta WhatsApp pass-through is identical on either platform.

Why the gap exists

The gap isn't an accident. It comes from six things customers say out loud.

These are themes from public G2 and Shopify review threads on LimeChat. We cite every one. Click any source to verify it yourself.

1

Pricing is sales-led.

LimeChat's main pricing page is "Get personalized pricing." G2 confirms: "Pricing details are not available on G2 for LimeChat." The public Shopify floor sits at $199/mo before any custom packaging.

LimeChat Pricing
2

Workflow ownership is vendor-routed.

Yash J. on G2: journey changes had to flow through "the LC team." Sova Health on Shopify asked LimeChat to "make every aspect of the bot no-code and easier to control from the front end."

G2 LimeChat reviews
3

Bot training is opaque.

Kapil M. on G2: "bot training is a blind spot and needs to be more robust." Marmik S.: "the chatbot may glitch in the initial phase." Pratik M.: template creation had to happen on Gupshup, not in-product.

G2 LimeChat reviews
4

WooCommerce has gaps.

Renji R. on G2: LimeChat works excellently with Shopify, but "WooCommerce have limited functionalities," with missing conversion-rate capture and attribution on WooCommerce plugin flows.

G2 LimeChat reviews
5

Contracts are sticky.

LimeChat's Terms: subscription charges are non-refundable (including partial or non-use), customers are liable for the full subscription term, subscription auto-renews, late payment triggers 1.5% monthly interest.

LimeChat Terms of Service
6

Public Shopify proof is thinner.

LimeChat on Shopify: 4.9 / 5 across 47 reviews — excellent rating, smaller sample. Spur's listing: 5.0 / 5 across 108 reviews — 130% more public Shopify reviewers verifying WhatsApp/Instagram automation, cart recovery and onboarding responsiveness.

LimeChat on ShopifySpur on Shopify

Capability map · zoom in

Zoomed in: capability by capability, grouped the way buyers actually shop.

Green checks where the platform genuinely owns the capability. Amber when it technically supports it but the depth is shallow. Grey dash when it's not there. Sources: live product pages, both vendors' docs, and public review threads.

Scan signal

8

Spur-only clear edges

8

Shared clear capabilities

26 rows total. Use the chips first, then read the evidence where the answer is partial or unclear.

Clear Partial or dependent Not clearly offered

Messaging & commerce — both built here, different lanes

3 edges

6 shared clear capabilities across 9 checks.

WhatsApp Business API

Spur

Clear Mature · broadcasts + DeliveryBoost

LimeChat

Clear Mature · deep India D2C flows

WhatsApp cart recovery / COD flows

Spur

Clear Native · abandoned checkout, order updates

LimeChat

Clear Native · COD verification + RTO

WhatsApp Flows (in-chat forms, catalog)

Spur

Clear Forms · selectors · CRM/API hooks

LimeChat

Clear Yes · in-chat checkout

Click-to-WhatsApp ad capture

Spur

Clear Native · lead-quality back to Meta

LimeChat

Clear Native

Instagram comment-to-DM

Spur

Clear Dedicated surface · IG Live, stories

LimeChat

Partial Add-on suite · less public depth

Click-to-Instagram DM ads

Spur

Clear Dedicated product page

LimeChat

Not clear Not a public surface

Facebook Messenger automation

Spur

Clear Comment-to-DM + ad signals

LimeChat

Clear Yes · in omnichannel inbox

Shopify integration

Spur

Clear Native · 5.0★ · 108 reviews

LimeChat

Clear Native · 4.9★ · 47 reviews

WooCommerce integration

Spur

Clear Parity on order updates & cart

LimeChat

Not clear G2: "limited functionalities"

AI agents & knowledge — close, but different shapes

1 edges

2 shared clear capabilities across 5 checks.

AI agent for chat

Spur

Clear Trained on your KB · 4 channels

LimeChat

Clear Level 3 AI · hybrid LLM + SOP

Knowledge sources for AI

Spur

Clear Site + PDFs + YouTube · self-serve

LimeChat

Partial Managed · "bot training a blind spot"

Custom AI actions (order, refund, CRM)

Spur

Clear Webhooks + HTTP actions on Accelerate+

LimeChat

Clear Agentic bot builder + AI copilot

Voice AI agent

Spur

Not clear Not on roadmap

LimeChat

Clear Public · chat + voice positioning

Image-recognition support

Spur

Not clear Not currently

LimeChat

Clear Marketed publicly

Service layer & enterprise — where LimeChat's depth shows

1 edges

0 shared clear capabilities across 8 checks.

Email as native inbox channel

Spur

Not clear Not a native channel

LimeChat

Clear Yes · in omnichannel inbox

Calling as native channel

Spur

Not clear Not offered

LimeChat

Clear Listed on Shopify app

Managed onboarding + CSM

Spur

Partial Dedicated AM from AI Max only

LimeChat

Clear Onboarding specialist + CSM + QBR

99.9% SLA in writing

Spur

Not clear Not at standard plans

LimeChat

Clear Published SLA · capped credits

Mobile agent app

Spur

Not clear Not yet · web-only

LimeChat

Clear iOS + Android

Enterprise logo gravity

Spur

Partial 550+ D2C brands · 25+ countries

LimeChat

Clear HUL · ITC · Mamaearth · Snitch

Public REST API + webhooks + MCP

Spur

Clear api.spurnow.com/docs + MCP server

LimeChat

Partial Custom on Advanced · less public

Compliance claims

Spur

Partial GDPR + AWS Frankfurt · SOC 2 under NDA

LimeChat

Clear SOC 2 Type II · ISO 27001 · GDPR

Pricing, trial & terms — where the gap shows up in your bank account

3 edges

0 shared clear capabilities across 4 checks.

Public pricing surface

Spur

Clear One page · every plan + add-on

LimeChat

Not clear Quote-led · Shopify floor public

Free trial

Spur

Clear 7 days · no credit card

LimeChat

Partial 14 days on Shopify · demo on web

Entry tier · annual cost

Spur

Clear $374 (AI Start)

LimeChat

Partial $2,388 (Shopify Growth)

Cancellation / refund posture

Spur

Partial Non-refundable · wallet forfeited

LimeChat

Not clear Non-refundable · auto-renews

Owns it · Supports it, shallow depth · Not offered

Honest take · summarised

Same matrix in plain English — read both sides before you decide.

If two or more items on the LimeChat side describe your team, buy LimeChat — don't waste a sales cycle. If two or more items on the Spur side fit, install on Shopify or start the trial. We mean it.

Where LimeChat wins

  1. 01

    Enterprise compliance optics

    LimeChat publicly claims SOC 2 Type II, ISO 27001 and GDPR on the homepage and enterprise landing. For procurement teams attaching certificates to RFPs, that's a real edge today.

  2. 02

    White-glove customer success

    Dedicated onboarding specialist, CSM, QBRs and 24/7 priority SLA on most paid tiers. Wellbeing Nutrition: AM was at their "beck and call 24/7." Attitudist: scaled the business 4x with AM guidance.

  3. 03

    Voice AI + image-recognition support

    LimeChat publicly markets chat + voice AI agents and image-recognition support. If either is a hard production requirement, Spur has neither — go LimeChat.

  4. 04

    Enterprise logo gravity

    HUL, ITC, Mamaearth, Wow Skin Science, Neemans, Snitch, Mahindra, Taj, Axis Bank, ICICI, Policybazaar. Microsoft featured LimeChat as an AI First Mover. Reuters covered them in Oct 2025.

  5. 05

    Email + calling in the same inbox

    LimeChat's Shopify listing covers calling, email, Facebook, Instagram, live chat and WhatsApp in one omnichannel inbox. Spur's surface is WhatsApp + IG + FB + live chat — no email, no calling.

  6. 06

    Agent-replacement economics

    Reuters reference: ~₹100,000/month deployment automates roughly 15 agents; bots handle ~70% of complaints with a goal of 90–95%. If your business case is "replace 10+ support agents with AI," LimeChat has the proof.

  7. 07

    Funded longevity signal

    $4.2M seed from Stellaris Venture Partners (Apr 2022). Reuters reported sales reached $1.5M in 2024, up from $79K two years earlier. For procurement teams that want VC-backed vendor longevity, LimeChat reads more comfortably than Spur's bootstrapped status.

Where Spur wins

  1. 01

    Public pricing

    Every plan, add-on, channel limit, AI credit pack and seat cost is on one page. G2 explicitly notes "Pricing details are not available on G2 for LimeChat." If your buying motion is "type in the card, start in 5 minutes," this is the difference.

  2. 02

    Self-serve workflow ownership

    Workflow editor, knowledge-base import, template builder, segments, popups and webhook actions are all self-serve from the dashboard. LimeChat reviewers asked for exactly this — Sova Health: "no-code and easier to control from the front end."

  3. 03

    Instagram social commerce depth

    Dedicated product surfaces for Instagram Automation, Click-to-Instagram Direct Ads, comment-to-DM, story reactions, IG Live comment automation and ad-signal feedback to Meta. LimeChat's strongest proof concentrates on WhatsApp.

  4. 04

    AI agent trained on your KB

    Websites, help docs, PDFs, YouTube transcripts, custom Q&A — all self-serve. Custom AI Actions hit any backend for order lookups, refunds, discounts, CRM updates. LimeChat G2 reviewers flagged training as "a blind spot."

  5. 05

    Developer surface + composability

    Public REST API at api.spurnow.com/docs, webhooks and HTTP Request actions on Accelerate+, and a public MCP server for AI agent tooling. LimeChat supports custom integrations on Advanced — but the public developer surface is less concrete.

  6. 06

    WooCommerce parity

    First-class WooCommerce integration with parity on order updates and abandoned cart flows. Renji R. on G2 flagged LimeChat's WooCommerce as "limited functionalities," with missing conversion-rate capture and attribution on WooCommerce plugin flows.

  7. 07

    More public Shopify proof

    5.0/108 reviews on the Shopify App Store vs LimeChat's 4.9/47. Both excellent, but 130% more public Shopify reviewers verifying setup speed, cart recovery and onboarding responsiveness.

Six head-to-head verdicts

Still on the fence? Pick by the job you actually have.

Six common buying decisions, each with a one-paragraph verdict. Skim the headers — the labels tell you which way each one points.

Shopify-first D2C

Winner: Spur

Both have a Shopify integration. Spur publishes pricing in USD on annual billing and supports self-serve setup; LimeChat's Shopify floor starts at $199/mo and uses managed onboarding. Below $25M GMV, the Spur math holds.

WhatsApp commerce

Depends on scale

Both run broadcasts, drips, COD verification, abandoned checkout and click-to-WhatsApp. LimeChat has deeper India enterprise WhatsApp proof (Tupperware 118 ROAS, P-Tal LTV); Spur ships the same flows for less platform fee. Lean = Spur. Heavy India enterprise = LimeChat.

BroadcastsDrips + segmentationCart recoveryClick-to-WACommerce flowsBlue Tick service

Instagram & creator commerce

Winner: Spur

LimeChat lists Instagram as a channel in the omnichannel inbox; reviewers flagged some IG limitations. Spur ships dedicated surfaces for IG Live commerce, comment-to-DM, story reactions and Click-to-IG DM ads — Libas closed 64 orders worth ₹78,000 in one IG Live.

See Instagram playbook

AI support

Depends on buyer

Agent-replacement at enterprise scale with voice AI and image-recognition → LimeChat. Commerce-team AI support trained transparently on your KB that ships this week → Spur. Spur's agent trains on your URL + docs + YouTube and deploys to four channels with one brain.

Enterprise + managed

Winner: LimeChat

CSM-run program, QBR cadence, SOC 2 Type II + ISO 27001 certificates attached to procurement, voice AI in production, agent-replacement economics. If your buying motion needs a vendor team running things alongside you, LimeChat is built for that.

Developer-led integrations

Winner: Spur

Public REST API at api.spurnow.com/docs, webhooks, HTTP Request actions on Accelerate+, and an MCP server visible without a sales call. LimeChat supports custom integrations on Advanced, but reviewers flagged missing Zapier, Salesforce, and Integromat at the time.

What real merchants are saying

Don't take our word for it. Read theirs.

Pulled directly from G2 and the Shopify App Store — both sides include wins LimeChat customers genuinely earned, plus the things LimeChat customers asked for. Every excerpt links back to the public source.

LimeChat — review signal

“118 ROAS from a WhatsApp carousel broadcast. Two-way WhatsApp communication is driving retention, LTV, cart-drop recovery and pre-sales education.”
Tupperware + P-Tal · Shopify App Store reviews
“Bot training is a blind spot and needs to be more robust. Journey changes had to flow through the LC team — and template creation had to happen on Gupshup.”
Kapil M. · Yash J. · Pratik M. · G2 LimeChat reviews
“Slightly expensive, but worth it after you touch a certain revenue. Priced higher than peers — features are good, customer service could be better.”
Solara Home · Yatharth J. · Shopify + G2 · 3★

Spur — review signal

Featured case study · Libas

IG Live viewers
1,000+
Orders closed
64
Revenue
₹78,000
“Comment automation + DMs took our IG Live from a 1,000-viewer event into 64 paid orders at ~6% conversion.”

Parul Chanana · Sr. Marketing Manager · Libas · Spur case study

“Abandoned cart flows were running within hours and the team helped us map our WhatsApp and Instagram strategy during onboarding.”
Shopify reviewer · Shopify App Store
“Quick support, easy implementation, WhatsApp/Instagram automation, comment-to-DM, responsive bug fixes — all in one tool.”
G2 reviewer · 12 reviews, all 5★ · Spurtastic Tech · Spur

Honest disclosure. Spur has 12 G2 reviews (all 5★) and 5.0/108 on Shopify. LimeChat has more total enterprise logos and a $4.2M VC backing we don't. We're smaller and bootstrapped — and that's part of why the platform fee is lower. Read both sides before deciding.

Migration · no-risk path

Worried about switching? You don't have to rip out LimeChat.

A common path: keep LimeChat running on its existing contract, set up Spur on a new (or migrated) WhatsApp number in parallel, compare the same broadcast and AI resolution rates side-by-side, then cut over at the next renewal break point. LimeChat's subscription is non-refundable mid-term — plan the switch around the renewal date.

Why this works

  • WhatsApp number ownership stays yours — BSP routing changes via Meta.
  • You compare resolution rates, delivery and revenue on the same campaigns.
  • LimeChat's non-refundable subscription stops being a problem — you cut over at renewal.
  1. 01

    Inventory LimeChat surface

    WABA + phone number, approved templates, active journeys (COD verification, COD-to-prepaid, reorder, broadcasts), IG/FB integrations, segments, custom fields.

  2. 02

    Export contacts & SOPs

    Contacts and segments come over via CSV. WhatsApp templates re-submit under the new BSP. Document the SOPs the LimeChat CSM team currently runs for you.

  3. 03

    Connect channels in Spur

    WhatsApp Business API, Instagram, Facebook, web chat widget, Shopify. Spur's support team handles the WABA BSP migration on the WhatsApp side.

  4. 04

    Train the AI agent

    Help docs, PDFs, website URLs, help docs, custom Q&A. The same agent then deploys across all four channels with one brain.

  5. 05

    Rebuild priority flows

    Abandoned checkout, COD verification, order updates, comment-to-DM, broadcast templates, drip campaigns. Self-serve — you own the changes after.

  6. 06

    Pilot 2–4 weeks in parallel

    Run both. Watch resolution rate, CSAT, delivery rate, cart-recovery revenue. Test broadcasts on a small segment first.

  7. 07

    Cut over at renewal

    Move the WhatsApp number to Spur as BSP, migrate agent users into the shared inbox, repoint Shopify webhooks. Plan the cutover around LimeChat's renewal date — their terms make mid-term cancellation hard and the wallet balance is non-refundable.

Diligence checklist

Ask these in writing — before you sign either contract.

We've seen too many teams buy the wrong tool and stay locked in. Asking these up front saves the messy email thread in month seven.

For LimeChat

  1. 1.Which exact suite is on the quote — WhatsApp Marketing & AI Growth, AI Support, or both bundled?
  2. 2.What's the per-ticket overage rate above plan? Per-automated-ticket rate (UK list shows £0.10)?
  3. 3.Monthly-active-contact tiers — what's the breakpoint past 50k contacts and at every step up?
  4. 4.Renewal date, term length, notice window, exact cancellation process? Can we downgrade mid-term?
  5. 5.SOC 2 Type II and ISO 27001 auditor reports — can you attach the full PDFs under NDA?
  6. 6.Implementation timeline + scope — what's included, what's billed extra, and what's the SLA on go-live?
  7. 7.Voice AI and image-recognition — are they on this quote or behind a separate enterprise contract?
  8. 8.Workflow ownership — which changes can we make ourselves vs which require the LimeChat team?

For Spur

  1. 1.Are we buying on the website plan or Shopify App Store plan? Flow/segment/credit caps differ.
  2. 2.In-app WhatsApp wallet rate for our country and category? Confirm before any campaign.
  3. 3.Where does our data sit? AWS Frankfurt + WhatsApp data localization Europe, but also Google CDN/NLP & Cloudflare — confirm what flows where.
  4. 4.What's the current security packet — SOC 2 controls, audit summary — and how do we receive it under NDA?
  5. 5.What happens to unused AI credits and WhatsApp wallet balance if we cancel? (Get it in writing.)
  6. 6.Trial terms — 7 days, no credit card, full access to AI Acquire / AI Start features?
  7. 7.Subprocessor schedule — which AI model vendors process our customer data, and can we have them named in our DPA?
  8. 8.Contract counterparty — which legal entity will we sign with (Spur's is Spurtastic Technologies Private Limited), and what's the SCC schedule for international transfers?

Questions buyers ask

Common questions, handled in plain English.

If your question isn't here, message us on WhatsApp or email — we usually reply within the hour during business hours, often faster.

Talk to a human
Is Spur a full LimeChat replacement?

For Shopify and WooCommerce-first D2C teams below $25M GMV that need WhatsApp + Instagram + Facebook + web chat with AI agents trained on their own knowledge base — in most cases, yes. For larger India D2C and enterprise brands needing a managed CSM-run program, voice AI, image-recognition support, agent-replacement economics, or email + calling in the same inbox — no, and we'll tell you that on the sales call. The "Where LimeChat wins" section above is your honest test.

How much does LimeChat actually cost?

LimeChat's main pricing page is quote-based. Public floors visible elsewhere: Shopify App Store at $199/mo Growth, $399/mo Pro, $699/mo Advanced; UK pricing page at £249/mo Pro Marketing, £499/mo Pro Support + £0.10/automated ticket, £600/mo Business bundle; LimeChat vs Gorgias examples at $598/mo at 2,000 tickets, $1,198/mo at 5,000 tickets. Reuters reference for enterprise: ~₹100,000/month for ~10,000 monthly conversations replacing ~15 agents. All exclude Meta WhatsApp pass-through.

Is Spur cheaper than LimeChat?

For a small-to-mid D2C Shopify team that needs WhatsApp + Instagram + Facebook + web chat with AI agents: yes, significantly. Our AI Start plan is $374/yr annual; LimeChat's Shopify Growth floor is $2,388/yr. The platform delta is real, but Meta WhatsApp pass-through is identical on either side. If you need LimeChat's white-glove CSM, voice AI, image-recognition support or enterprise compliance certificates, that money buys real value — it's just not the right spend for a lean team that wants to own day-to-day workflows themselves.

Can I keep LimeChat and add Spur for Instagram + web chat?

Yes — and it's often the cleanest first step. Keep LimeChat running on its current contract for WhatsApp commerce, add Spur for Instagram comment-to-DM funnels, IG Live commerce, web chat AI and click-to-IG DM ads. Hand off context between the two via webhooks, our REST API or shared CRM fields. Pilot without ripping anything out, then decide at LimeChat's renewal date — their subscription is non-refundable mid-term, so plan accordingly.

What about Wati, Interakt, AiSensy, Gupshup?

LimeChat sits more upmarket than Wati or Interakt — stronger enterprise compliance optics, voice AI, managed CSM model. Wati and Interakt are typically more self-serve and lower-priced. Spur sits in a similar accessibility lane to Wati and Interakt on pricing — with broader Instagram social commerce depth and AI agents trained transparently on your own KB. Gupshup is a BSP that LimeChat itself uses for template creation per public G2 reviews. If you're already shopping Wati, Interakt or AiSensy, we have dedicated alternative pages for each.

Is LimeChat good for Instagram automation?

LimeChat supports Instagram as a channel in its omnichannel inbox and ships an Instagram Suite add-on per the pricing page. Reviewers flagged some Instagram limitations on G2 — Archana C. noted IG features needing resolution; Uttam said IG DM replies were not visible in the chatbox. For Instagram-first commerce (comment-to-DM at scale, story reactions, Click-to-DM ads, IG Live sales like Libas's ₹78,000 in 64 orders), Spur has materially more public product depth.

Does Spur work for WooCommerce stores?

Yes. Spur supports WooCommerce as a first-class integration with parity on order updates and abandoned cart flows. This is a noted LimeChat weakness per Renji R. on G2: LimeChat works excellently with Shopify, but "WooCommerce have limited functionalities," with missing conversion-rate capture and attribution on WooCommerce plugin flows.

How does Spur handle security and compliance?

We operate under GDPR with customer data hosted on AWS Frankfurt and WhatsApp data localization set to Europe at number setup. Our DPA, subprocessor list and current security packet — including SOC 2 controls documentation — are shared under NDA with buyers in procurement review. Email security@spurnow.com or talk to your account contact to get the latest. LimeChat publicly claims SOC 2 Type II + ISO 27001 + GDPR — request the auditor reports the same way. For lighter-touch reviews, our public GDPR statement and DPA cover most of the standard questions.

How long does Spur take to set up?

For a Shopify store running WhatsApp + Instagram + Facebook + web chat: a few hours, with our AI Agent crawled from your website and help docs and live the same day. Our Shopify merchant reviews repeatedly mention going live within hours. LimeChat's enterprise landing markets a 2-week deployment with onboarding specialist + CSM — slower, more managed, and that's the trade-off if you want vendor-run implementation.

Bottom line · take it for a spin

Try it for a week. Pay nothing. Keep LimeChat running if you want.

Install Spur on Shopify in a few hours. Crawl your store + help docs to train the AI. Connect WhatsApp, Instagram, Facebook and your live chat widget. Run the same broadcast on both platforms and compare the resolution rates, delivery and bill in month two — without touching your existing LimeChat contract.

Install on Shopify Start the 7-day trial
No credit cardNo quote cycleRun alongside LimeChatLive in hours
  • Small Shopify D2C saves $2,014/yr vs LimeChat Growth
  • Live on WhatsApp + IG + FB + web chat in a few hours
  • 5.0★ on Shopify across 108 merchant reviews
  • Official Meta Tech Partner · 550+ brands · 25+ countries
  • GDPR + AWS Frankfurt hosting + WhatsApp data localization Europe
Official Meta Tech PartnerShopify App Partner
Sources cited on this page

Live pricing and review data from LimeChat, Spur, Shopify App Store, G2, Capterra, Reuters and Microsoft. Last refreshed May 20, 2026.

Pricing and feature data last refreshed May 20, 2026.