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Spur vs KwikEngage
Spur vs KwikEngage: prices, features and reviews side by side
Spur’s AI agent answers and sells on WhatsApp, Instagram, Messenger and your website, from one inbox.
14-day free trial, no credit card needed
Pick Spur for
- WooCommerce.Stores on WooCommerce get the same flows on Spur.
- Starting price.In India the two start at about the same price. Elsewhere KwikEngage’s plan is $270 a month, against $39 for Spur.
- Instagram comment-to-DM.Comment-to-DM turns post and reel comments into sales chats.
Short answer
- WooCommerce: Stores on WooCommerce get the same flows on Spur.
- Starting price: In India the two start at about the same price. Elsewhere KwikEngage’s plan is $270 a month, against $39 for Spur.
- Instagram comment-to-DM: Comment-to-DM turns post and reel comments into sales chats.
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Jaipur Rugs
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Sheetal Batra
- Jaipur Rugs
- Libas
- Fashor
- Label DC
- Factory Weights
- Mi Vida Loca Streetwear
- Sri Krishna Silks
- Sheetal Batra
Spur and KwikEngage, feature by feature
The rows that decide it for most businesses, and why each one matters.
| What matters | Spur | KwikEngage | Why it matters |
|---|---|---|---|
| Starting price3 | Ahead $39 a month on AI Start, with WhatsApp and Shopify ($39 in India) | Partly $40 a month for India businesses; $270 for the UK, EU and rest of world | In India the two start at about the same price. Elsewhere KwikEngage’s plan is $270 a month, against $39 for Spur. |
| Shopify App Store rating4 | Ahead 5.0 from 119 reviews | Ahead 4.8 from 299 reviews | Both are rated highly; KwikEngage has more reviews. |
| Instagram comment-to-DM3 | Ahead On every plan, with Click-to-DM ads | Partly Instagram retargeting; comment-to-DM isn’t listed | Comment-to-DM turns post and reel comments into sales chats. |
| Channels3 | Ahead WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on | Ahead WhatsApp inbox, with retargeting by WhatsApp, email, SMS and Instagram | Spur answers on four channels in one inbox; KwikEngage retargets on more. |
| AI3 | Ahead An AI agent that learns your site and FAQs and answers on four channels | Ahead AI chatbots for support questions and AI retries for failed messages | Both use AI; Spur’s agent answers on every channel from one setup. |
| Support hours3 | Partly Email on every plan, WhatsApp support from AI Accelerate | Ahead 24x7 merchant support | KwikEngage lists support around the clock. |
Starting price3
- Spur
- Ahead $39 a month on AI Start, with WhatsApp and Shopify ($39 in India)
- KwikEngage
- Partly $40 a month for India businesses; $270 for the UK, EU and rest of world
In India the two start at about the same price. Elsewhere KwikEngage’s plan is $270 a month, against $39 for Spur.
Shopify App Store rating4
- Spur
- Ahead 5.0 from 119 reviews
- KwikEngage
- Ahead 4.8 from 299 reviews
Both are rated highly; KwikEngage has more reviews.
Instagram comment-to-DM3
- Spur
- Ahead On every plan, with Click-to-DM ads
- KwikEngage
- Partly Instagram retargeting; comment-to-DM isn’t listed
Comment-to-DM turns post and reel comments into sales chats.
Channels3
- Spur
- Ahead WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on
- KwikEngage
- Ahead WhatsApp inbox, with retargeting by WhatsApp, email, SMS and Instagram
Spur answers on four channels in one inbox; KwikEngage retargets on more.
AI3
- Spur
- Ahead An AI agent that learns your site and FAQs and answers on four channels
- KwikEngage
- Ahead AI chatbots for support questions and AI retries for failed messages
Both use AI; Spur’s agent answers on every channel from one setup.
Support hours3
- Spur
- Partly Email on every plan, WhatsApp support from AI Accelerate
- KwikEngage
- Ahead 24x7 merchant support
KwikEngage lists support around the clock.
A tick marks the side that comes out ahead on that row; a dot means partly.
These rows come from our 27 Oct 2026 notes. Check KwikEngage’s own pages before you decide.
Why brands switch from KwikEngage
What Spur does that matters most to businesses that sell and support customers on chat, from Spur’s own pages and reviews.
01
Rated 5.0 by Shopify merchants
118 of Spur’s 119 Shopify App Store reviews give it 5 stars, and most of them name the support team. Compare that with KwikEngage’s reviews before you choose.
- Spur
- 5.0 from 119 reviews
Spur Shopify App Store5.0 119 reviews02
One AI agent on every channel
Spur’s AI agent learns your website, products and FAQs, then answers on WhatsApp, Instagram, Messenger and your website, and hands over to your team with the history.
- Spur
- AI agent on four channels
03
Instagram on the cheapest plan
Comment-to-DM, story replies and Click-to-DM ads start on Spur’s $15 plan, in the same inbox as WhatsApp.
- Spur
- From $15 a month
04
A team that sets it up with you
Spur’s reviews keep naming the people: Kidology had abandoned cart flows running “after just a few hours”, and Gutbasket says the team helped it “map out a strategy”.
- Spur
- Reviews praise onboarding
“The team walked us through everything and we already have our abandoned cart flows running after just a few hours.”
Kidology Shopify App Store review, 23 Apr 2026
What merchants say about Spur
In their own words: Shopify App Store reviews and our customers.
“After trying so many API providers, finally, I got the right one, Spur. They have a very simple dashboard and excellent customer support for any issues.”
Marketing team, Style N Flaunt Spur customer, India“The best WhatsApp marketing app so far found by me. Best customer support I could ever imagine!”
Renards Skutels, Multiple brands Spur customer, LatviaResults from published case studies
- ₹5.3L Recovered in 30 days
DaivikDaivik won back 225 abandoned orders worth ₹5.3 lakh in 30 days
Jewellery · WhatsApp
- ₹19.4L Revenue in 30 days
Label DCDC Mumbai: ₹19.4L from Instagram Comments in 30 Days
Fashion · Instagram
- 68% Delivered, up from 15%
Tara C TaraTara C Tara used WhatsApp bidding to lift festive delivery from 15% to 68% and earn 15× its messaging cost
Fashion · WhatsApp
What you get with Spur
One AI agent and one inbox for selling and support, on every channel your customers use.
One inbox for every chat
WhatsApp, Instagram, Messenger, live chat and email arrive in one shared inbox, with the shopper’s Shopify order beside each chat.
AI that sells and supports
It learns your products, site and FAQs, answers in seconds, and hands the chat to your team when a person should take it.
Flows that win back sales
Ready-made Shopify flows remind shoppers who leave checkout, confirm COD orders and send each order update.
What Spur costs
Every plan adds teammates at $15 a month. WhatsApp messages are billed per message on top.
AI Acquire
$15
A month
1 seat · Instagram and Messenger
AI Start
$39
A month
2 seats · WhatsApp and Shopify
AI Accelerate
$159
A month
5 seats · 2 AI agents
AI Max
$499
A month
10 seats · unlimited flows
KwikEngage’s price, from our notes: $40 a month for India businesses; $270 for the UK, EU and rest of world
14-day free trial, no credit card needed
We’ll help you move from KwikEngage
Book a call and Spur’s team plans the move with you: what comes over, in what order, and when to switch the number.
- 1 Day 1
Export from KwikEngage
Download contacts, templates and chatbot settings before you cancel.
- 2 Day 2
Move your number
Turn off two-step verification, then connect the number in Spur.
- 3 Day 2
Import your contacts
Upload a CSV with names, tags and opt-ins; opt-outs stay opted out.
- 4 Days 3 to 5
Turn on flows and AI
Switch on ready-made flows for carts, COD and orders, then train the AI.
Comes with you
- Your WhatsApp number
- Approved message templates
- Contacts, with tags and opt-ins
- Shopify customers, kept in sync
Stays behind
- Past chat history: export what you need
- Campaign and inbox reports
- Unused subscription time or balance
Questions buyers ask
Answers use the prices and limits on each tool’s own pages.
If Instagram, an AI agent across channels, or selling outside India matter to you, yes: Spur includes Instagram comment-to-DM and costs $39 a month outside India, where KwikEngage’s plan is $270. For an Indian Shopify store already on GoKwik checkout, KwikEngage’s $40 plan with 24x7 support is a close match.
Yes. GoKwik launched its WhatsApp product as KwikChat in 2023 and now calls it KwikEngage; its Fire-Boltt case study still carries the old name in its title.
Its Shopify App Store listing shows $40 a month for India businesses and $270 a month for the UK, EU and rest of world, billed monthly in US dollars, with message charges on top and a 14-day free trial.
Yes. Turn off two-step verification on the number, then connect it in Spur’s setup for numbers coming from another provider. A number works with one provider at a time, so WhatsApp moves over in one go.
Contacts come over as a CSV you export from KwikEngage and import into Spur, with names, phones, tags, opt-ins and custom fields. Templates on the same WhatsApp Business account sync into Spur from Meta; if the account changes, Spur’s team can copy approved templates across. Chat history doesn’t move.
No. The cheapest plan is AI Acquire at $15 a month, for Instagram and Messenger automation and one shared inbox. WhatsApp automation and Shopify start on AI Start at $39. Signing up starts a 14-day free trial, no credit card needed.
Sources Every price, limit and rating on this page, the page it came from and the day we read it.
- 1. Spur on the Shopify App Store Checked 5 Nov 2026
- 2. Spur pricing Checked 30 Oct 2026
- 3. KwikEngage on the Shopify App Store Checked 29 Oct 2026
- 4. KwikEngage reviews on the Shopify App Store Checked 29 Oct 2026
- 5. Spur on G2 Checked 18 Oct 2026
- 6. GoKwik case study: Fire-Boltt (titled KwikChat, text says KwikEngage) Checked 18 Oct 2026
- 7. Spur on G2 Checked 18 Oct 2026
- 8. Spur reviews on the Shopify App Store Checked 5 Nov 2026