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Spur vs Respond.io

Spur vs Respond.io: prices, features and reviews side by side

Q: Is Spur cheaper than Respond.io?

Yes, for automation. Spur’s AI Start, with WhatsApp automation and Shopify flows, is $39 a month billed monthly. Respond.io’s Starter, at $99 a month, has no broadcasts, workflows or AI agents; those start on Growth at $199 a month, or $159 billed yearly.

Q: How is Respond.io billed?

Per workspace, with users included (5 on Starter, 10 on Growth) and extra users charged monthly. Growth counts monthly active contacts: 1,000 are included, then $12 per 100. WhatsApp fees are paid to Meta from a credit balance you top up.

Q: Does Respond.io have an AI agent?

Yes, from Growth. Growth includes 10,000 AI credits a month and Advanced 20,000; more cost $15 per 1,000. Spur has an AI agent on every plan, from AI Acquire.

Q: Can I keep my WhatsApp number if I switch from Respond.io?

Yes. Turn off two-step verification on the number, then connect it in Spur’s setup for numbers coming from another provider. A number works with one provider at a time, so WhatsApp moves over in one go.

Q: Will my contacts and templates come over from Respond.io?

Contacts come over as a CSV you export from Respond.io and import into Spur, with names, phones, tags, opt-ins and custom fields. Templates on the same WhatsApp Business account sync into Spur from Meta; if the account changes, Spur’s team can copy approved templates across. Chat history doesn’t move.

Q: Does Spur have a free plan?

No. The cheapest plan is AI Acquire at $15 a month, for Instagram and Messenger automation and one shared inbox. WhatsApp automation and Shopify start on AI Start at $39. Signing up starts a 14-day free trial, no credit card needed.

Spur’s AI agent answers and sells on WhatsApp, Instagram, Messenger and your website, from one inbox.

Start for free Book a demo

14-day free trial, no credit card needed

5.0 119 reviews · Shopify App Store

Meta Business Partner

Pick Spur for

Starting price.Spur’s plans start lower and include automation from the first plan.
Broadcasts and automation.On Respond.io automation starts on the $199 plan.
AI agent.Both include AI credits; Spur has an agent on its cheapest plan.
Shopify.Spur sends cart, COD and order messages from Shopify data.

See the full comparison

Short answer

Starting price: Spur’s plans start lower and include automation from the first plan.
Broadcasts and automation: On Respond.io automation starts on the $199 plan.
AI agent: Both include AI credits; Spur has an agent on its cheapest plan.
Shopify: Spur sends cart, COD and order messages from Shopify data.

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Jaipur Rugs
Libas
Fashor
Label DC
Factory Weights
Mi Vida Loca Streetwear
Sri Krishna Silks
Sheetal Batra

Spur and Respond.io, feature by feature

The rows that decide it for most businesses, and why each one matters.

What matters	Spur	Respond.io	Why it matters
Starting price³	Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly	Partly Starter $99 a month ($79 billed yearly); Growth $199 ($159 billed yearly)	Spur’s plans start lower and include automation from the first plan.
Broadcasts and automation³	Ahead AI agent on every plan; WhatsApp automation and Shopify flows from AI Start; no charge per automation run	Partly Starter has no broadcasts, workflows or AI agents; they start on Growth at $199 a month	On Respond.io automation starts on the $199 plan.
AI agent³	Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month	Partly AI agents from Growth with 10,000 AI credits a month (20,000 on Advanced); extra credits $15 per 1,000	Both include AI credits; Spur has an agent on its cheapest plan.
Shopify⁴	Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews	Partly Shopify is listed as a website chat widget integration	Spur sends cart, COD and order messages from Shopify data.
Free trial³	Ahead 14-day free trial, no credit card	Partly 7-day free trial with Growth features, without broadcasts	Spur’s trial runs twice as long.
Channels⁴	Partly WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls	Ahead WhatsApp, Instagram, Messenger, web chat, email, SMS, Telegram, LINE, Viber, WeChat, TikTok (beta) and WhatsApp calling	Respond.io connects more channels, including SMS and Telegram.
Teammates³	Ahead 1 to 10 seats by plan, and extra seats at $15 a month	Ahead 5 users on Starter, 10 on Growth and Advanced; extra users $12 to $24 a month	Respond.io includes more users per plan; Spur adds them one at a time.
Ratings⁵	Ahead 5.0 on the Shopify App Store from 119 reviews	Ahead 4.8 on G2 from 561 reviews	Both are rated well by their users.
Phone apps for your team⁴	Partly Android app for your team; no iPhone app yet	Ahead iPhone and Android apps	Teams that reply from iPhones can do that on Respond.io today.

Starting price³

Spur

Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly

Respond.io

Partly Starter $99 a month ($79 billed yearly); Growth $199 ($159 billed yearly)

Spur’s plans start lower and include automation from the first plan.
Broadcasts and automation³

Spur

Ahead AI agent on every plan; WhatsApp automation and Shopify flows from AI Start; no charge per automation run

Respond.io

Partly Starter has no broadcasts, workflows or AI agents; they start on Growth at $199 a month

On Respond.io automation starts on the $199 plan.
AI agent³

Spur

Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month

Respond.io

Partly AI agents from Growth with 10,000 AI credits a month (20,000 on Advanced); extra credits $15 per 1,000

Both include AI credits; Spur has an agent on its cheapest plan.
Shopify⁴

Spur

Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews

Respond.io

Partly Shopify is listed as a website chat widget integration

Spur sends cart, COD and order messages from Shopify data.
Free trial³

Spur

Ahead 14-day free trial, no credit card

Respond.io

Partly 7-day free trial with Growth features, without broadcasts

Spur’s trial runs twice as long.
Channels⁴

Spur

Partly WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls

Respond.io

Ahead WhatsApp, Instagram, Messenger, web chat, email, SMS, Telegram, LINE, Viber, WeChat, TikTok (beta) and WhatsApp calling

Respond.io connects more channels, including SMS and Telegram.
Teammates³

Spur

Ahead 1 to 10 seats by plan, and extra seats at $15 a month

Respond.io

Ahead 5 users on Starter, 10 on Growth and Advanced; extra users $12 to $24 a month

Respond.io includes more users per plan; Spur adds them one at a time.
Ratings⁵

Spur

Ahead 5.0 on the Shopify App Store from 119 reviews

Respond.io

Ahead 4.8 on G2 from 561 reviews

Both are rated well by their users.
Phone apps for your team⁴

Spur

Partly Android app for your team; no iPhone app yet

Respond.io

Ahead iPhone and Android apps

Teams that reply from iPhones can do that on Respond.io today.

What matters	Spur	Respond.io	Why it matters
Starting price³	Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly	Partly Starter $99 a month ($79 billed yearly); Growth $199 ($159 billed yearly)	Spur’s plans start lower and include automation from the first plan.
Broadcasts and automation³	Ahead AI agent on every plan; WhatsApp automation and Shopify flows from AI Start; no charge per automation run	Partly Starter has no broadcasts, workflows or AI agents; they start on Growth at $199 a month	On Respond.io automation starts on the $199 plan.
AI agent³	Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month	Partly AI agents from Growth with 10,000 AI credits a month (20,000 on Advanced); extra credits $15 per 1,000	Both include AI credits; Spur has an agent on its cheapest plan.
Shopify⁴	Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews	Partly Shopify is listed as a website chat widget integration	Spur sends cart, COD and order messages from Shopify data.
Free trial³	Ahead 14-day free trial, no credit card	Partly 7-day free trial with Growth features, without broadcasts	Spur’s trial runs twice as long.
Channels⁴	Partly WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls	Ahead WhatsApp, Instagram, Messenger, web chat, email, SMS, Telegram, LINE, Viber, WeChat, TikTok (beta) and WhatsApp calling	Respond.io connects more channels, including SMS and Telegram.

Starting price³

Spur

Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly

Respond.io

Partly Starter $99 a month ($79 billed yearly); Growth $199 ($159 billed yearly)

Spur’s plans start lower and include automation from the first plan.
Broadcasts and automation³

Spur

Ahead AI agent on every plan; WhatsApp automation and Shopify flows from AI Start; no charge per automation run

Respond.io

Partly Starter has no broadcasts, workflows or AI agents; they start on Growth at $199 a month

On Respond.io automation starts on the $199 plan.
AI agent³

Spur

Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month

Respond.io

Partly AI agents from Growth with 10,000 AI credits a month (20,000 on Advanced); extra credits $15 per 1,000

Both include AI credits; Spur has an agent on its cheapest plan.
Shopify⁴

Spur

Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews

Respond.io

Partly Shopify is listed as a website chat widget integration

Spur sends cart, COD and order messages from Shopify data.
Free trial³

Spur

Ahead 14-day free trial, no credit card

Respond.io

Partly 7-day free trial with Growth features, without broadcasts

Spur’s trial runs twice as long.
Channels⁴

Spur

Partly WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls

Respond.io

Ahead WhatsApp, Instagram, Messenger, web chat, email, SMS, Telegram, LINE, Viber, WeChat, TikTok (beta) and WhatsApp calling

Respond.io connects more channels, including SMS and Telegram.

A tick marks the side that comes out ahead on that row; a dot means partly.

These rows come from our 5 Nov 2026 notes. Check Respond.io’s own pages before you decide.

Why brands switch from Respond.io

What Spur does that matters most to businesses that sell and support customers on chat, from Spur’s own pages and reviews.

01

Rated 5.0 by Shopify merchants

118 of Spur’s 119 Shopify App Store reviews give it 5 stars, and most of them name the support team. Compare that with Respond.io’s reviews before you choose.

Spur

5.0 from 119 reviews
Spur Shopify App Store

5.0 119 reviews
- 5 118
- 4 1
- 3 0
- 2 0
- 1 0
02

One AI agent on every channel

Spur’s AI agent learns your website, products and FAQs, then answers on WhatsApp, Instagram, Messenger and your website, and hands over to your team with the history.

Spur

AI agent on four channels
03

Instagram on the cheapest plan

Comment-to-DM, story replies and Click-to-DM ads start on Spur’s $15 plan, in the same inbox as WhatsApp.

Spur

From $15 a month
04

A team that sets it up with you

Spur’s reviews keep naming the people: Kidology had abandoned cart flows running “after just a few hours”, and Gutbasket says the team helped it “map out a strategy”.

Spur

Reviews praise onboarding

“The team walked us through everything and we already have our abandoned cart flows running after just a few hours.”

Kidology Shopify App Store review, 23 Apr 2026

What merchants say about Spur

In their own words: Shopify App Store reviews and our customers.

Get Spur on Shopify

Marketing team, Style N Flaunt Spur customer, India

Renards Skutels, Multiple brands Spur customer, Latvia

Results from published case studies

All case studies

What you get with Spur

One AI agent and one inbox for selling and support, on every channel your customers use.

Inbox
- A Aisha 2m Where is my order? AI agent
- R Rohan 5m Price for the blue one? AI agent
- M Meera 12m Can I exchange the size? Priya
One inbox for every chat

WhatsApp, Instagram, Messenger, live chat and email arrive in one shared inbox, with the shopper’s Shopify order beside each chat.
AI that sells and supports

It learns your products, site and FAQs, answers in seconds, and hands the chat to your team when a person should take it.
Abandoned checkout
1. Shopper leaves checkout
2. Wait 30 minutes
3. Reminder with a Complete order button
4. A unique discount code Created in Shopify for this shopper
5. Stops the moment they buy
Flows that win back sales

Ready-made Shopify flows remind shoppers who leave checkout, confirm COD orders and send each order update.

What Spur costs

Every plan adds teammates at $15 a month. WhatsApp messages are billed per message on top.

AI Acquire

$15

A month

1 seat · Instagram and Messenger
AI Start

$39

A month

2 seats · WhatsApp and Shopify
AI Accelerate

$159

A month

5 seats · 2 AI agents
AI Max

$499

A month

10 seats · unlimited flows

Respond.io’s price, from our notes: From $79 a month on Starter, billed yearly ($99 monthly); broadcasts and AI agents from Growth at $159 ($199 monthly)

Start for free Book a demo

14-day free trial, no credit card needed

See all Spur plans

We’ll help you move from Respond.io

Book a call and Spur’s team plans the move with you: what comes over, in what order, and when to switch the number.

1 Day 1

Export from Respond.io

Download contacts, templates and chatbot settings before you cancel.
2 Day 2

Move your number

Turn off two-step verification, then connect the number in Spur.
3 Day 2

Import your contacts

Upload a CSV with names, tags and opt-ins; opt-outs stay opted out.
4 Days 3 to 5

Turn on flows and AI

Switch on ready-made flows for carts, COD and orders, then train the AI.

Comes with you

Your WhatsApp number
Approved message templates
Contacts, with tags and opt-ins
Shopify customers, kept in sync

Stays behind

Past chat history: export what you need
Campaign and inbox reports
Unused subscription time or balance

Start for free Plan my move with Spur

Questions buyers ask

Answers use the prices and limits on each tool’s own pages.

Is Spur cheaper than Respond.io?

How is Respond.io billed?

Does Respond.io have an AI agent?

Can I keep my WhatsApp number if I switch from Respond.io?

Will my contacts and templates come over from Respond.io?

Does Spur have a free plan?

Sources Every price, limit and rating on this page, the page it came from and the day we read it.

1. Spur on the Shopify App Store Checked 5 Nov 2026
2. Spur pricing Checked 30 Oct 2026
3. respond.io pricing Checked 5 Nov 2026
4. respond.io integrations Checked 5 Nov 2026
5. respond.io on G2 Checked 31 Oct 2026
6. Spur on G2 Checked 18 Oct 2026
7. Spur on G2 Checked 18 Oct 2026
8. Spur reviews on the Shopify App Store Checked 5 Nov 2026

Spur vs Respond.io: prices, features and reviews side by side

Spur and Respond.io, feature by feature

Why brands switch from Respond.io

Rated 5.0 by Shopify merchants

One AI agent on every channel

Instagram on the cheapest plan

A team that sets it up with you

What merchants say about Spur

Results from published case studies

What you get with Spur

One inbox for every chat

AI that sells and supports

Flows that win back sales

What Spur costs

We’ll help you move from Respond.io

Questions buyers ask

Product

Solutions

Resources

Compare Spur

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