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Spur vs Trengo
Spur vs Trengo: prices, features and reviews side by side
Spur’s AI agent answers and sells on WhatsApp, Instagram, Messenger and your website, from one inbox.
14-day free trial, no credit card needed
Pick Spur for
- Starting price.Spur starts lower for a small team and bills month to month.
- Conversation limits.On Trengo a busy month can mean buying more conversations.
- AI agent.Spur includes AI credits in the plan; Trengo charges per AI conversation.
- Instagram automation.Spur turns Instagram comments and stories into DMs.
Short answer
- Starting price: Spur starts lower for a small team and bills month to month.
- Conversation limits: On Trengo a busy month can mean buying more conversations.
- AI agent: Spur includes AI credits in the plan; Trengo charges per AI conversation.
- Instagram automation: Spur turns Instagram comments and stories into DMs.
Ask an AI about this page
Trusted by 600+ brands
Jaipur Rugs
Libas
Fashor
Label DC
Factory Weights
Mi Vida Loca Streetwear
Sri Krishna Silks
Sheetal Batra
- Jaipur Rugs
- Libas
- Fashor
- Label DC
- Factory Weights
- Mi Vida Loca Streetwear
- Sri Krishna Silks
- Sheetal Batra
Spur and Trengo, feature by feature
The rows that decide it for most businesses, and why each one matters.
| What matters | Spur | Trengo | Why it matters |
|---|---|---|---|
| Starting price3 | Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly | Partly Boost $391.72 a month for 10 users, or $335.6 a month billed yearly | Spur starts lower for a small team and bills month to month. |
| Conversation limits3 | Ahead No charge per automation run | Partly 500 conversations a month on Boost, 1,500 on Pro; extra conversations $20.2 per 100 ($16.84 yearly) | On Trengo a busy month can mean buying more conversations. |
| AI agent3 | Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month | Partly HelpMate AI agent; each conversation handled with AI costs $0.3367 extra ($0.2806 billed yearly) | Spur includes AI credits in the plan; Trengo charges per AI conversation. |
| Instagram automation3 | Ahead Comment-to-DM, story replies and Click-to-DM ads from AI Acquire | Partly Instagram in the shared inbox | Spur turns Instagram comments and stories into DMs. |
| Shopify4 | Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews | Partly Shopify customer details in conversations, and its AI agent answers from your live catalog | Spur sends cart, COD and order messages from Shopify data. |
| Channels3 | Ahead WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls | Ahead Email, WhatsApp, Instagram, Facebook and web chat on every plan; voice calls as an add-on; SMS billed per use | Both bring many channels into one inbox; Trengo adds SMS. |
Starting price3
- Spur
- Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly
- Trengo
- Partly Boost $391.72 a month for 10 users, or $335.6 a month billed yearly
Spur starts lower for a small team and bills month to month.
Conversation limits3
- Spur
- Ahead No charge per automation run
- Trengo
- Partly 500 conversations a month on Boost, 1,500 on Pro; extra conversations $20.2 per 100 ($16.84 yearly)
On Trengo a busy month can mean buying more conversations.
AI agent3
- Spur
- Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month
- Trengo
- Partly HelpMate AI agent; each conversation handled with AI costs $0.3367 extra ($0.2806 billed yearly)
Spur includes AI credits in the plan; Trengo charges per AI conversation.
Instagram automation3
- Spur
- Ahead Comment-to-DM, story replies and Click-to-DM ads from AI Acquire
- Trengo
- Partly Instagram in the shared inbox
Spur turns Instagram comments and stories into DMs.
Shopify4
- Spur
- Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews
- Trengo
- Partly Shopify customer details in conversations, and its AI agent answers from your live catalog
Spur sends cart, COD and order messages from Shopify data.
Channels3
- Spur
- Ahead WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls
- Trengo
- Ahead Email, WhatsApp, Instagram, Facebook and web chat on every plan; voice calls as an add-on; SMS billed per use
Both bring many channels into one inbox; Trengo adds SMS.
A tick marks the side that comes out ahead on that row; a dot means partly.
These rows come from our 5 Nov 2026 notes. Check Trengo’s own pages before you decide.
Why brands switch from Trengo
What Spur does that matters most to businesses that sell and support customers on chat, from Spur’s own pages and reviews.
01
Rated 5.0 by Shopify merchants
118 of Spur’s 119 Shopify App Store reviews give it 5 stars, and most of them name the support team. Compare that with Trengo’s reviews before you choose.
- Spur
- 5.0 from 119 reviews
Spur Shopify App Store5.0 119 reviews02
One AI agent on every channel
Spur’s AI agent learns your website, products and FAQs, then answers on WhatsApp, Instagram, Messenger and your website, and hands over to your team with the history.
- Spur
- AI agent on four channels
03
Instagram on the cheapest plan
Comment-to-DM, story replies and Click-to-DM ads start on Spur’s $15 plan, in the same inbox as WhatsApp.
- Spur
- From $15 a month
04
A team that sets it up with you
Spur’s reviews keep naming the people: Kidology had abandoned cart flows running “after just a few hours”, and Gutbasket says the team helped it “map out a strategy”.
- Spur
- Reviews praise onboarding
“The team walked us through everything and we already have our abandoned cart flows running after just a few hours.”
Kidology Shopify App Store review, 23 Apr 2026
What merchants say about Spur
In their own words: Shopify App Store reviews and our customers.
“After trying so many API providers, finally, I got the right one, Spur. They have a very simple dashboard and excellent customer support for any issues.”
Marketing team, Style N Flaunt Spur customer, India“The best WhatsApp marketing app so far found by me. Best customer support I could ever imagine!”
Renards Skutels, Multiple brands Spur customer, LatviaResults from published case studies
- ₹5.3L Recovered in 30 days
DaivikDaivik won back 225 abandoned orders worth ₹5.3 lakh in 30 days
Jewellery · WhatsApp
- ₹19.4L Revenue in 30 days
Label DCDC Mumbai: ₹19.4L from Instagram Comments in 30 Days
Fashion · Instagram
- 68% Delivered, up from 15%
Tara C TaraTara C Tara used WhatsApp bidding to lift festive delivery from 15% to 68% and earn 15× its messaging cost
Fashion · WhatsApp
What you get with Spur
One AI agent and one inbox for selling and support, on every channel your customers use.
One inbox for every chat
WhatsApp, Instagram, Messenger, live chat and email arrive in one shared inbox, with the shopper’s Shopify order beside each chat.
AI that sells and supports
It learns your products, site and FAQs, answers in seconds, and hands the chat to your team when a person should take it.
Flows that win back sales
Ready-made Shopify flows remind shoppers who leave checkout, confirm COD orders and send each order update.
What Spur costs
Every plan adds teammates at $15 a month. WhatsApp messages are billed per message on top.
AI Acquire
$15
A month
1 seat · Instagram and Messenger
AI Start
$39
A month
2 seats · WhatsApp and Shopify
AI Accelerate
$159
A month
5 seats · 2 AI agents
AI Max
$499
A month
10 seats · unlimited flows
Trengo’s price, from our notes: From $391.72 a month on Boost with 10 users, or $335.6 a month billed yearly
14-day free trial, no credit card needed
We’ll help you move from Trengo
Book a call and Spur’s team plans the move with you: what comes over, in what order, and when to switch the number.
- 1 Day 1
Export from Trengo
Download contacts, templates and chatbot settings before you cancel.
- 2 Day 2
Move your number
Turn off two-step verification, then connect the number in Spur.
- 3 Day 2
Import your contacts
Upload a CSV with names, tags and opt-ins; opt-outs stay opted out.
- 4 Days 3 to 5
Turn on flows and AI
Switch on ready-made flows for carts, COD and orders, then train the AI.
Comes with you
- Your WhatsApp number
- Approved message templates
- Contacts, with tags and opt-ins
- Shopify customers, kept in sync
Stays behind
- Past chat history: export what you need
- Campaign and inbox reports
- Unused subscription time or balance
Questions buyers ask
Answers use the prices and limits on each tool’s own pages.
For small teams, yes. Spur’s AI Start, with WhatsApp automation and Shopify flows, is $39 a month billed monthly. Trengo starts at $391.72 a month on Boost ($335.6 billed yearly), which includes 10 users. WhatsApp message fees come on top on both.
By plan, with users and conversations included: Boost has 10 users and 500 conversations a month, Pro 20 users and 1,500. More conversations cost $20.2 per 100, and each conversation handled with AI adds $0.3367 ($16.84 and $0.2806 billed yearly).
Yes. Trengo shows Shopify customer details in conversations and its AI agent can answer from your catalog. Spur adds abandoned checkout, COD confirmation and order update flows from AI Start.
Yes. Turn off two-step verification on the number, then connect it in Spur’s setup for numbers coming from another provider. A number works with one provider at a time, so WhatsApp moves over in one go.
Contacts come over as a CSV you export from Trengo and import into Spur, with names, phones, tags, opt-ins and custom fields. Templates on the same WhatsApp Business account sync into Spur from Meta; if the account changes, Spur’s team can copy approved templates across. Chat history doesn’t move.
No. The cheapest plan is AI Acquire at $15 a month, for Instagram and Messenger automation and one shared inbox. WhatsApp automation and Shopify start on AI Start at $39. Signing up starts a 14-day free trial, no credit card needed.
Sources Every price, limit and rating on this page, the page it came from and the day we read it.
- 1. Spur on the Shopify App Store Checked 5 Nov 2026
- 2. Spur pricing Checked 30 Oct 2026
- 3. Trengo pricing Checked 5 Nov 2026
- 4. Trengo Shopify integration Checked 5 Nov 2026
- 5. Spur on G2 Checked 18 Oct 2026
- 6. Spur on G2 Checked 18 Oct 2026
- 7. Spur reviews on the Shopify App Store Checked 5 Nov 2026