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Spur vs Zendesk

Spur vs Zendesk: prices, features and reviews side by side

Q: Is Spur cheaper than Zendesk?

For most messaging teams, yes. Zendesk charges per agent: Suite Team is $69 per agent a month, or $55 billed yearly, so five agents cost $345 a month billed monthly. Spur charges per plan, with 1 to 10 seats included and extra seats at $15 each.

Q: Does Zendesk have an AI agent?

Yes. Suite plans include AI agents, with 5 automated resolutions per agent a month on Suite Team and 10 on Suite Professional; more cost $1.50 to $2.00 each. Copilot for agents is $50 per agent a month, billed yearly.

Q: Does Zendesk work with Shopify?

Yes. Its Shopify app shows orders in the agent sidebar and lets agents refund or cancel them; it is rated 3.2 from 95 reviews. Spur’s Shopify app is rated 5.0 and sends abandoned checkout, COD and order update messages from AI Start.

Q: Can I keep my WhatsApp number if I switch from Zendesk?

Yes. Turn off two-step verification on the number, then connect it in Spur’s setup for numbers coming from another provider. A number works with one provider at a time, so WhatsApp moves over in one go.

Q: Will my contacts and templates come over from Zendesk?

Contacts come over as a CSV you export from Zendesk and import into Spur, with names, phones, tags, opt-ins and custom fields. Templates on the same WhatsApp Business account sync into Spur from Meta; if the account changes, Spur’s team can copy approved templates across. Chat history doesn’t move.

Q: Does Spur have a free plan?

No. The cheapest plan is AI Acquire at $15 a month, for Instagram and Messenger automation and one shared inbox. WhatsApp automation and Shopify start on AI Start at $39. Signing up starts a 14-day free trial, no credit card needed.

Spur’s AI agent answers and sells on WhatsApp, Instagram, Messenger and your website, from one inbox.

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14-day free trial, no credit card needed

5.0 119 reviews · Shopify App Store

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Pick Spur for

Price for a team.Spur charges per plan; on Zendesk each agent adds a full Suite fee.
AI agent.Spur’s AI credits come in the plan; Zendesk charges per resolution past a small allowance.
AI help for your team.Spur doesn’t sell AI as a per-agent add-on.
Shopify App Store rating.Rated 5.0 on the Shopify App Store, against 3.2 for Zendesk.

See the full comparison

Short answer

Price for a team: Spur charges per plan; on Zendesk each agent adds a full Suite fee.
AI agent: Spur’s AI credits come in the plan; Zendesk charges per resolution past a small allowance.
AI help for your team: Spur doesn’t sell AI as a per-agent add-on.
Shopify App Store rating: Rated 5.0 on the Shopify App Store, against 3.2 for Zendesk.

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Sri Krishna Silks
Sheetal Batra

Spur and Zendesk, feature by feature

The rows that decide it for most businesses, and why each one matters.

What matters	Spur	Zendesk	Why it matters
Price for a team³	Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly; 1 to 10 seats by plan	Partly $69 per agent a month on Suite Team ($55 billed yearly); Suite Professional $149 ($115 yearly)	Spur charges per plan; on Zendesk each agent adds a full Suite fee.
AI agent³	Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month	Partly AI agents on Suite; 5 automated resolutions per agent a month on Suite Team, then $1.50 to $2.00 each	Spur’s AI credits come in the plan; Zendesk charges per resolution past a small allowance.
AI help for your team³	Ahead Included in the AI agent on every plan	Partly Copilot is $50 per agent a month, billed yearly, on Professional and higher	Spur doesn’t sell AI as a per-agent add-on.
Shopify App Store rating⁴	Ahead 5.0 from 119 reviews, none below 4 stars	Partly 3.2 from 95 reviews, about 3 in 10 of them 1 star	Rated 5.0 on the Shopify App Store, against 3.2 for Zendesk.
Shopify⁴	Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews	Partly Order details, refunds and cancellations in the agent sidebar, plus a store chat widget	Spur messages shoppers from Shopify events; Zendesk shows orders to agents.
Instagram automation⁵	Ahead Comment-to-DM, story replies and Click-to-DM ads from AI Acquire	Partly Instagram as a support channel on Suite	Spur turns Instagram comments and stories into DMs.
Channels³	Ahead WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls	Ahead Email, WhatsApp, Instagram, Messenger and web chat on Suite; WhatsApp has extra fees	Both cover the main messaging channels.
Email ticketing³	Partly Email as an add-on in the same inbox	Ahead Email ticketing on every plan, from Support Team at $25 per agent	Teams that run support mainly by email get more from Zendesk.

Price for a team³

Spur

Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly; 1 to 10 seats by plan

Zendesk

Partly $69 per agent a month on Suite Team ($55 billed yearly); Suite Professional $149 ($115 yearly)

Spur charges per plan; on Zendesk each agent adds a full Suite fee.
AI agent³

Spur

Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month

Zendesk

Partly AI agents on Suite; 5 automated resolutions per agent a month on Suite Team, then $1.50 to $2.00 each

Spur’s AI credits come in the plan; Zendesk charges per resolution past a small allowance.
AI help for your team³

Spur

Ahead Included in the AI agent on every plan

Zendesk

Partly Copilot is $50 per agent a month, billed yearly, on Professional and higher

Spur doesn’t sell AI as a per-agent add-on.
Shopify App Store rating⁴

Spur

Ahead 5.0 from 119 reviews, none below 4 stars

Zendesk

Partly 3.2 from 95 reviews, about 3 in 10 of them 1 star

Rated 5.0 on the Shopify App Store, against 3.2 for Zendesk.
Shopify⁴

Spur

Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews

Zendesk

Partly Order details, refunds and cancellations in the agent sidebar, plus a store chat widget

Spur messages shoppers from Shopify events; Zendesk shows orders to agents.
Instagram automation⁵

Spur

Ahead Comment-to-DM, story replies and Click-to-DM ads from AI Acquire

Zendesk

Partly Instagram as a support channel on Suite

Spur turns Instagram comments and stories into DMs.
Channels³

Spur

Ahead WhatsApp, Instagram, Messenger and live chat in one inbox; email as an add-on; WhatsApp calls

Zendesk

Ahead Email, WhatsApp, Instagram, Messenger and web chat on Suite; WhatsApp has extra fees

Both cover the main messaging channels.
Email ticketing³

Spur

Partly Email as an add-on in the same inbox

Zendesk

Ahead Email ticketing on every plan, from Support Team at $25 per agent

Teams that run support mainly by email get more from Zendesk.

What matters	Spur	Zendesk	Why it matters
Price for a team³	Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly; 1 to 10 seats by plan	Partly $69 per agent a month on Suite Team ($55 billed yearly); Suite Professional $149 ($115 yearly)	Spur charges per plan; on Zendesk each agent adds a full Suite fee.
AI agent³	Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month	Partly AI agents on Suite; 5 automated resolutions per agent a month on Suite Team, then $1.50 to $2.00 each	Spur’s AI credits come in the plan; Zendesk charges per resolution past a small allowance.
AI help for your team³	Ahead Included in the AI agent on every plan	Partly Copilot is $50 per agent a month, billed yearly, on Professional and higher	Spur doesn’t sell AI as a per-agent add-on.
Shopify App Store rating⁴	Ahead 5.0 from 119 reviews, none below 4 stars	Partly 3.2 from 95 reviews, about 3 in 10 of them 1 star	Rated 5.0 on the Shopify App Store, against 3.2 for Zendesk.
Shopify⁴	Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews	Partly Order details, refunds and cancellations in the agent sidebar, plus a store chat widget	Spur messages shoppers from Shopify events; Zendesk shows orders to agents.
Instagram automation⁵	Ahead Comment-to-DM, story replies and Click-to-DM ads from AI Acquire	Partly Instagram as a support channel on Suite	Spur turns Instagram comments and stories into DMs.

Price for a team³

Spur

Ahead From $15 a month; AI Start with WhatsApp automation and Shopify is $39, billed monthly; 1 to 10 seats by plan

Zendesk

Partly $69 per agent a month on Suite Team ($55 billed yearly); Suite Professional $149 ($115 yearly)

Spur charges per plan; on Zendesk each agent adds a full Suite fee.
AI agent³

Spur

Ahead An AI agent on every plan that answers on WhatsApp, Instagram, Messenger and live chat, with 100 to 15,000 AI credits a month

Zendesk

Partly AI agents on Suite; 5 automated resolutions per agent a month on Suite Team, then $1.50 to $2.00 each

Spur’s AI credits come in the plan; Zendesk charges per resolution past a small allowance.
AI help for your team³

Spur

Ahead Included in the AI agent on every plan

Zendesk

Partly Copilot is $50 per agent a month, billed yearly, on Professional and higher

Spur doesn’t sell AI as a per-agent add-on.
Shopify App Store rating⁴

Spur

Ahead 5.0 from 119 reviews, none below 4 stars

Zendesk

Partly 3.2 from 95 reviews, about 3 in 10 of them 1 star

Rated 5.0 on the Shopify App Store, against 3.2 for Zendesk.
Shopify⁴

Spur

Ahead Shopify flows from AI Start (abandoned checkout, COD confirmation, order updates); rated 5.0 from 119 reviews

Zendesk

Partly Order details, refunds and cancellations in the agent sidebar, plus a store chat widget

Spur messages shoppers from Shopify events; Zendesk shows orders to agents.
Instagram automation⁵

Spur

Ahead Comment-to-DM, story replies and Click-to-DM ads from AI Acquire

Zendesk

Partly Instagram as a support channel on Suite

Spur turns Instagram comments and stories into DMs.

A tick marks the side that comes out ahead on that row; a dot means partly.

These rows come from our 5 Nov 2026 notes. Check Zendesk’s own pages before you decide.

Why brands switch from Zendesk

What Spur does that matters most to businesses that sell and support customers on chat, from Spur’s own pages and reviews.

01

Rated 5.0 by Shopify merchants

118 of Spur’s 119 Shopify App Store reviews give it 5 stars, and most of them name the support team. Compare that with Zendesk’s reviews before you choose.

Spur

5.0 from 119 reviews
Spur Shopify App Store

5.0 119 reviews
- 5 118
- 4 1
- 3 0
- 2 0
- 1 0
02

One AI agent on every channel

Spur’s AI agent learns your website, products and FAQs, then answers on WhatsApp, Instagram, Messenger and your website, and hands over to your team with the history.

Spur

AI agent on four channels
03

Instagram on the cheapest plan

Comment-to-DM, story replies and Click-to-DM ads start on Spur’s $15 plan, in the same inbox as WhatsApp.

Spur

From $15 a month
04

A team that sets it up with you

Spur’s reviews keep naming the people: Kidology had abandoned cart flows running “after just a few hours”, and Gutbasket says the team helped it “map out a strategy”.

Spur

Reviews praise onboarding

“The team walked us through everything and we already have our abandoned cart flows running after just a few hours.”

Kidology Shopify App Store review, 23 Apr 2026

What merchants say about Spur

In their own words: Shopify App Store reviews and our customers.

Get Spur on Shopify

Marketing team, Style N Flaunt Spur customer, India

Renards Skutels, Multiple brands Spur customer, Latvia

Results from published case studies

All case studies

What you get with Spur

One AI agent and one inbox for selling and support, on every channel your customers use.

Inbox
- A Aisha 2m Where is my order? AI agent
- R Rohan 5m Price for the blue one? AI agent
- M Meera 12m Can I exchange the size? Priya
One inbox for every chat

WhatsApp, Instagram, Messenger, live chat and email arrive in one shared inbox, with the shopper’s Shopify order beside each chat.
AI that sells and supports

It learns your products, site and FAQs, answers in seconds, and hands the chat to your team when a person should take it.
Abandoned checkout
1. Shopper leaves checkout
2. Wait 30 minutes
3. Reminder with a Complete order button
4. A unique discount code Created in Shopify for this shopper
5. Stops the moment they buy
Flows that win back sales

Ready-made Shopify flows remind shoppers who leave checkout, confirm COD orders and send each order update.

What Spur costs

Every plan adds teammates at $15 a month. WhatsApp messages are billed per message on top.

AI Acquire

$15

A month

1 seat · Instagram and Messenger
AI Start

$39

A month

2 seats · WhatsApp and Shopify
AI Accelerate

$159

A month

5 seats · 2 AI agents
AI Max

$499

A month

10 seats · unlimited flows

Zendesk’s price, from our notes: From $69 per agent a month on Suite Team, or $55 billed yearly; WhatsApp and social channels start on Suite

Start for free Book a demo

14-day free trial, no credit card needed

See all Spur plans

We’ll help you move from Zendesk

Book a call and Spur’s team plans the move with you: what comes over, in what order, and when to switch the number.

1 Day 1

Export from Zendesk

Download contacts, templates and chatbot settings before you cancel.
2 Day 2

Move your number

Turn off two-step verification, then connect the number in Spur.
3 Day 2

Import your contacts

Upload a CSV with names, tags and opt-ins; opt-outs stay opted out.
4 Days 3 to 5

Turn on flows and AI

Switch on ready-made flows for carts, COD and orders, then train the AI.

Comes with you

Your WhatsApp number
Approved message templates
Contacts, with tags and opt-ins
Shopify customers, kept in sync

Stays behind

Past chat history: export what you need
Campaign and inbox reports
Unused subscription time or balance

Start for free Plan my move with Spur

Questions buyers ask

Answers use the prices and limits on each tool’s own pages.

Is Spur cheaper than Zendesk?

Does Zendesk have an AI agent?

Does Zendesk work with Shopify?

Can I keep my WhatsApp number if I switch from Zendesk?

Will my contacts and templates come over from Zendesk?

Does Spur have a free plan?

Sources Every price, limit and rating on this page, the page it came from and the day we read it.

1. Spur on the Shopify App Store Checked 5 Nov 2026
2. Spur pricing Checked 30 Oct 2026
3. Zendesk pricing Checked 5 Nov 2026
4. Zendesk on the Shopify App Store Checked 5 Nov 2026
5. Zendesk messaging Checked 18 Oct 2026
6. Spur on G2 Checked 18 Oct 2026
7. Spur on G2 Checked 18 Oct 2026
8. Spur reviews on the Shopify App Store Checked 5 Nov 2026

Spur vs Zendesk: prices, features and reviews side by side

Spur and Zendesk, feature by feature

Why brands switch from Zendesk

Rated 5.0 by Shopify merchants

One AI agent on every channel

Instagram on the cheapest plan

A team that sets it up with you

What merchants say about Spur

Results from published case studies

What you get with Spur

One inbox for every chat

AI that sells and supports

Flows that win back sales

What Spur costs

We’ll help you move from Zendesk

Questions buyers ask

Product

Solutions

Resources

Compare Spur

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