Media Retention for High Volume: Never Lose Customer Images
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WhatsApp media URLs expire quickly—usually within minutes. For high-volume businesses, downloading every image in time was nearly impossible. Customers would send photos, but by the time agents looked at the conversation, the media was gone. No more.
Spur now automatically uploads all inbound media (images, videos, documents) to our CDN the moment they arrive. Media is retained for 30 days, giving you plenty of time to view, download, or process customer-sent files.