Product updates 1 min
Pay with Saved Cards — No More Manual Checkout
Non-INR customers can now use saved cards to purchase AI credits and top up their WhatsApp Wallet — no manual checkout required.
Product updates
What shipped in Spur, and what it changes for the teams using it.
69 articles
Product updates articles
Product updates 1 min
GIF Headers Are Now Live on WhatsApp via Spur
You can now use looping GIF headers in WhatsApp templates via Spur to make broadcasts and utility messages more engaging.
Product updates 1 min
Real-Time Agent Presence: See Who's Viewing and Typing
Your customers and team can now see when an agent is viewing a conversation and actively typing a response. No more wondering if anyone's there.
Product updates 1 min
Introducing Spur Popups
Capture leads and boost conversions with Spur Popups — a free popup tool available to all Spur customers.
Product updates 1 min
Image Preview When Replying in Inbox
See image previews while composing replies in your inbox.
Product updates 1 min
Image Preview When Replying in Inbox
See the image you're replying to right in the compose area. Full context, zero tab-switching.
Product updates 1 min
Anthropic Claude Opus 4.6 Now Available
Spur users can now choose Anthropic's Claude Opus 4.6 model for their AI Agents deployed on WhatsApp, Instagram, Facebook, and Live Chat
Product updates 1 min
Rename Attachments in Automation Builder
You can now rename file attachments directly in the automation builder for cleaner, more professional messages.
Product updates 1 min
Link Products Comment Dashboard
Track every comment on your Link Products posts with per-comment status, error details, and retry controls.
Product updates 1 min
Filled Custom Fields Now Appear on Top
Custom fields with values are now automatically sorted to the top in the shared inbox—no more expanding to find filled fields.
Product updates 1 min
Infobip Error Mapping: Clearer Delivery Diagnostics
Better error messages for Infobip-connected accounts.
Product updates 1 min
Shopify Segment Triggers: Start Flows from Segments
Trigger flows when customers enter or exit Shopify segments.
Product updates 1 min
Voice Chat Feature: Send and Receive Voice Messages
Voice messages are now fully supported in the shared inbox. Record and send voice notes, or play customer voice messages directly in Spur.
Product updates 1 min
Improved Inbox Search: Find Conversations Faster
Enhanced search for customer names, numbers, and message content.
Product updates 1 min
Shopify Segments as Exit Conditions: Stop Workflows When Customers Convert
Use Shopify segments as workflow exit conditions. Automatically stop drip campaigns when customers join a conversion segment or leave your target audience.
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Live Chat Markdown: Format Your Messages
Use markdown formatting in live chat messages.
Product updates 1 min
Bulk Delete via Segment: Clean Up Customer Data
Delete multiple customers at once using segment filters.
Product updates 1 min
Shopify Segments for Broadcasts: Use Your Existing Segments
Use your existing Shopify customer segments directly in Spur broadcasts. No need to recreate segments—leverage the segmentation you've already built.
Product updates 1 min
Order Segment Filters: Target by Purchase Behavior
Filter segments by order count, value, and more.
Product updates 1 min
Media Retention for High Volume: Never Lose Customer Images
Inbound media is now automatically uploaded to Spur's CDN with 30-day retention. High-volume senders never have to worry about WhatsApp's short media expiry again.
Product updates 1 min
Skip Delayed Jobs: Control Pending Flow Actions
Skip or cancel delayed flow actions for specific customers.
Product updates 1 min
Exclude Keywords in Flows: Prevent Unwanted Triggers
Add exclude keyword conditions to your flows.
Product updates 1 min
Authentication Templates: Send OTPs via WhatsApp
Create WhatsApp templates for one-time passwords.
Product updates 1 min
Customer Tag Triggers: Start Flows on Tag Changes
Trigger flows when customer tags are added or removed.
Product updates 1 min
View Order Fulfillment Status: Verify Your Triggers Will Work
Check recent order fulfillment status to verify your automation triggers are configured correctly. Debug fulfillment-based workflows with real data.
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ShipDelight Integration: Automate Your Shipping Communications
Connect ShipDelight for seamless shipping automation. Trigger WhatsApp messages based on shipping events and keep customers informed throughout delivery.
Product updates 1 min
Self-Service Account Disconnect: Manage Your Own Connections
Disconnect your WhatsApp accounts yourself through Meta Business Manager. No more waiting for support—you're in control of your channel connections.
Product updates 1 min
Message Delivery Webhooks: Real-Time Status
Receive webhooks for message delivery events.
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Media Carousels: Rich Visual Experiences on WhatsApp
Send media carousels via AiSensy and Cloud API. Create engaging visual experiences with swipeable image galleries that captivate your audience.
Product updates 1 min
Product Recommendations Action: AI-Powered Personalization
Add AI-powered product recommendations to your workflows. Automatically suggest relevant products based on customer behavior, purchase history, and browsing patterns.
Product updates 1 min
Check Previous Comments: See Comment History
View previous comments from the same user on Instagram.
Product updates 1 min
Abandonment Events: Product and Collection Views
Track when customers view products or collections without purchasing.
Product updates 1 min
Terminate Multi-Day Broadcasts: Stop Scheduled Sends
Cancel broadcasts scheduled over multiple days.
Product updates 1 min
Location Header Templates: Share Locations in Your Messages
Send WhatsApp templates with location headers. Perfect for order tracking, store visits, delivery updates, and appointment confirmations with embedded maps.
Product updates 1 min
True Template Message Representation: See Exactly What Was Sent
Messages now save exactly as they were sent to customers. Instant loading, accurate history, and no more discrepancies between what you see and what customers received.
Product updates 1 min
Broadcast Splitting: Never Worry About Daily Limits Again
Auto-split broadcasts based on your daily messaging limits. Spur intelligently spreads large broadcasts across multiple days, protects your quality rating, and helps increase your limits over time.
Product updates 1 min
Catalog Carousel Website Links: Drive Traffic to Your Store
Add website links to your WhatsApp catalog carousels.
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Image Captions: Add Context to Your Images
Finally! Add captions when sending images through WhatsApp. Provide context, descriptions, or calls-to-action alongside your visual content.
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WhatsApp Flows Ready Automatically: No More Manual Setup
All new WhatsApp numbers connected to Spur are now automatically WhatsApp Flows ready. Skip the manual configuration and start building flows immediately.
Product updates 1 min
Order Line Items Display: See What Customers Ordered
View complete order details including line items directly in Spur. No more switching to Shopify to see what a customer ordered.
Product updates 1 min
Bulk Retry Failed Executions: Fix Issues at Scale
Retry all failed workflow executions with one click. When issues are resolved, recover your failed automations in bulk instead of one by one.
Product updates 1 min
Export WhatsApp Usage CSV: Download Your Complete Usage Reports
Download detailed WhatsApp usage reports directly from your wallet transactions. Track message costs, template usage, and conversation volumes with exportable CSVs.
Product updates 1 min
Add to Cart + Klaviyo Integration: Trigger Flows on Cart Abandonment
Trigger Klaviyo flows via webhook when customers abandon their carts. Seamlessly connect your Spur cart events with Klaviyo for powerful email and SMS recovery campaigns.
Product updates 1 min
Stripe Checkout Custom Fields: Collect More Data at Checkout
Add custom fields to your Stripe checkout links. Collect additional customer information and use it in your workflows for personalized follow-ups.
Product updates 1 min
Zoho CRM Integration: Sync Customer Data Seamlessly
Push custom fields to Zoho CRM automatically. Update contact data from inbox or automation with auto-prefixed 'Spur' fields for easy identification.
Product updates 1 min
Magic Message Templates: Auto-Refresh and Editable Templates
Pending templates now auto-refresh when approved. Magic templates are now editable with Meta's constraints. Streamline your template workflow.
Product updates 1 min
Chat Pinning: Keep Your Most Important Conversations at the Top
Pin your most important customer conversations to the top of your shared inbox. Never lose track of VIP customers or urgent issues again.
Product updates 2 min
Staying Informed: New Alerts for WhatsApp Category Changes
Meta can now automatically change your Utility to Marketing templates if misused for sales purposes
Product updates 1 min
WhatsApp Template Category Change Alerts: Stay Ahead of Meta's Reclassifications
Get instant notifications when Meta changes your template categories. Stay compliant with automatic alerts, PDF guidelines, and reclassification warnings.
Product updates 1 min
WhatsApp Analytics + Quick Links to Meta Settings
Track WhatsApp message volume by category and country with cost breakdowns. Plus quick links to Meta Business Manager settings. no more hunting through menus
Product updates 1 min
Open Any Chat Instantly: spur.chat Links + Search by Number
Open any Spur chat instantly with spur.chat/phone-number links. Plus search contacts by phone number in the database. Faster lookups, zero hunting through inboxes.
Product updates 2 min
Template Library Is Live (+ 4 New Updates)!
Browse 80+ ready to use WhatsApp templates by industry and use case. Hit 90%+ delivery with utility templates. Plus: duplicate templates, status refresh, rejection reasons, and category warnings, all live now.
Product updates 15 min
Human Agents vs AI Chatbots: Guide for Customer Service (2025)
Learn to use a no code AI agent builder to create powerful automations without code. This guide provides actionable steps to streamline your workflows.
Product updates 16 min
Top Use Cases for Chatbots to Boost Your Business in 2025
Discover key use cases for chatbots that can enhance customer engagement and grow your business. Learn how chatbots transform your operations today!
Product updates 18 min
Automate Data Entry A Practical Guide
Stop wasting time on manual tasks. Learn how to automate data entry with our guide to Spur. Boost accuracy, save costs, and free up your team for what matters.
Product updates 1 min
Live Chat Lead Collection Redesigned
We redesigned on site lead capture to reduce friction and improve qualification without blocking real conversations.
Product updates 1 min
Connect Multiple Instagram & Facebook Channels
You can now connect multiple IG and FB pages to one Spur workspace—great for multi-brand and multi-region teams.
Product updates 1 min
Shopify Crawler: 100× Faster & More Reliable
We rebuilt our Shopify crawler to be dramatically faster and more reliable, completing full catalog syncs that previously stalled or missed pages.
Product updates 1 min
O3 & Gemini 2.5 Flash Now Available
Choose the AI that fits the job opt for speed, cost, or depth with a click.
Product updates 1 min
Spur Now Available in Multiple Languages!
Spur is now multilingual! Access our website in multiple languages. Learn how to switch languages and help us bring this to the Spur app.
Product updates 1 min
Meet Custom Fields & Custom Requests on Spur!
Boost your workflow with Spur! Personalize customer interactions with Custom Fields and connect your tools via Custom Requests.
Product updates 4 min
What Have We Been Up To?
Discover the exciting new features and major improvements we've been tirelessly working on at Spur!
Product updates 4 min
How to use WhatsApp Business with multiple numbers
As your business grows, you might need multiple WhatsApp API numbers for multiple purposes. Maybe one for support and the other for marketing, or just one dedicated number for every outlet.
Product updates 1 min
Last Two Weeks at Spur (15/07/2024 to 28/07/2024)
Discover the latest updates from Spur, including new features like image drag-and-drop in Shared Inbox, emoji support in templates, and advanced mathematical operations. Learn about our recent bug fixes and celebrate customer wins.
Product updates 1 min
Last Week at Spur (08/07/2024 to 14/07/2024)
Discover how Spur's latest features can supercharge your lead generation and give you precise marketing insights. Plus, checkout the details and improvements we’ve made to enhance your experience.
Product updates 1 min
Last Week at Spur (01/07/2024 to 07/07/2024)
This week, we launched the Working Hours Block, Limited Time Offer Messages, and a FREE AI Caption Generator. Plus, mobile users can now filter conversations by channel. Read all about it here!
Product updates 2 min
Last (Two) Week(s) At Spur (17/06/2024 to 30/06/2024)
In the past two weeks, Spur has launched Spur Affiliates and introduced new features like carousel templates in the Workflow Builder, automated Instagram Live comments, and a free WhatsApp link generator. We've also made improvements to enhance automation and mobile functionality. Checkout all of these changes in this blog!
Product updates 1 min
Last Week At Spur (10/06/24 to 16/06/24)
We've got some awesome updates like you can now share products when someone shares a reel with you in DM increasing your sales from IG by 20% 🤯 To learn more about this and other updates, checkout this blog
Product updates 1 min
Join Spur's Affiliate Program: Earn 120% Commissions!
We're excited to introduce Spur's Affiliate Program, a unique opportunity for you to partner with us and boost your earnings by promoting a product that's transforming eCommerce communication. With our program, you're not just an affiliate; you're a key player in driving mutual growth and innovation.
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WhatsApp, Instagram and live chat marketing and support from one inbox, with AI agents. Spur runs WhatsApp, Instagram, Messenger and live chat marketing and support from one inbox, with AI agents and automated flows. It connects to Shopify if you sell there.
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