WhatsApp 15 min
Shared Inbox Software for WhatsApp & Instagram DMs (2026)
Most shared inbox software is built for email teams. Spur is built for WhatsApp, Instagram DMs, and live chat, with AI agents and broadcasts included.
Rohan Rajpal
Writes for the Spur blog
Either marketing or coding
Articles by Rohan
Latest 48 of 254 · browse by topic
AI & automation 22 min
How Does Live Chat Work on a Website?
How does live chat work? A visitor types, AI replies from your business knowledge base, and a real person steps in when judgment matters. Both, in one flow.
AI & automation 23 min
Affordable Live Chat for Small Business: 8 Picks (2026)
Most chat tools double in price by month three. We tested 8 and found which ones stay affordable after you add agents, AI, and WhatsApp.
WhatsApp 25 min
How to Add WhatsApp to Shopify (2026 Setup Guide)
Adding WhatsApp to Shopify takes 15 minutes for a button or a few hours for full cart recovery and AI automation. All 4 options, costs, and compliance covered.
WhatsApp 27 min
Best No-Code Chatbot Builders in 2026
Compare 12 no-code chatbot builders for 2026. Real pricing, honest use cases, and a clear framework for picking the right tool for your channels.
WhatsApp 29 min
AI Chatbot for Hotels: Handle Bookings via WhatsApp
Hotels lose 15-30% of every OTA booking. An AI chatbot for hotels on WhatsApp closes direct bookings 24/7. See how it works.
WhatsApp 25 min
WhatsApp Shared Inbox for Teams: Complete Guide (2026)
A WhatsApp shared inbox your whole team can run. Assign chats, detect collisions, automate with AI, and track every conversation. Try Spur free.
WhatsApp 20 min
The Best Shopify AI Chatbot in 2026 (Trained on Your Store)
Not just an FAQ bot. Our Shopify AI chatbot pulls live order data, handles WhatsApp and Instagram, and rates 4.9/5 on the App Store.
WhatsApp 21 min
Best WhatsApp API Provider in India (2026)
Compare the best WhatsApp API providers in India with real pricing breakdowns. See why Indian businesses choose Spur for WhatsApp + Instagram automation.
WhatsApp 26 min
Click to WhatsApp Ads: The 2026 Conversion Guide
Most click to whatsapp ads fail after the click. This guide covers the full post-click system: flows, routing, signal feedback, and 5 industry templates.
WhatsApp 16 min
Best Omnichannel Customer Engagement Platform in 2026
Compare every major omnichannel customer engagement platform in 2026, with honest fit guides for D2C, SaaS, and enterprise buyers.
WhatsApp 37 min
WhatsApp Business API: Complete Guide for 2026
The 2026 WhatsApp Business API guide: per-message pricing, Cloud API setup, templates, compliance, automation, ROI, and what changed since 2024.
Product updates 1 min
Pay with Saved Cards — No More Manual Checkout
Non-INR customers can now use saved cards to purchase AI credits and top up their WhatsApp Wallet — no manual checkout required.
Instagram 17 min
How to Measure Instagram DM ROI (2026 Guide)
Stop treating Instagram DMs like engagement. Track exact ROI using UTM links, identity capture, and Conversions API to prove what CFOs care about: profit.
WhatsApp 23 min
WhatsApp Newsletter: How to Create, Schedule & Send at Scale
WhatsApp Newsletter gets 98% open rates. This complete guide covers opt-ins, templates, scheduling, segmentation, and scaling safely without getting flagged.
WhatsApp 23 min
WhatsApp Newsletter: How to Create, Schedule & Send at Scale
WhatsApp Newsletter gets 98% open rates. This complete guide covers opt-ins, templates, scheduling, segmentation, and scaling safely without getting flagged.
WhatsApp 22 min
Best Shopify Chat Apps for Live Support
Compare the best Shopify chat apps for live support. Find the right solution for WhatsApp, Instagram, website chat, and AI automation in 2026.
WhatsApp 19 min
Best Freshdesk Alternative in 2026 (That Isn't Zendesk)
10 Freshdesk alternatives ranked for 2026, not Zendesk. Real pricing, AI billing traps, migration steps, and which tool fits your support shape.
WhatsApp 15 min
WhatsApp Link: How to Create, Share & Use One (Free)
Create a WhatsApp link in 30 seconds, free. Add pre-filled messages, generate QR codes, and share anywhere. No contact saving required.
Messenger & Facebook 16 min
Facebook Messenger Not Showing Messages? (2026 Fix)
Facebook Messenger not showing messages? Fix hidden chats, sync issues, and business inbox gaps. Complete 2026 troubleshooting guide with screenshots.
Product updates 1 min
GIF Headers Are Now Live on WhatsApp via Spur
You can now use looping GIF headers in WhatsApp templates via Spur to make broadcasts and utility messages more engaging.
Product updates 1 min
Real-Time Agent Presence: See Who's Viewing and Typing
Your customers and team can now see when an agent is viewing a conversation and actively typing a response. No more wondering if anyone's there.
Product updates 1 min
Introducing Spur Popups
Capture leads and boost conversions with Spur Popups — a free popup tool available to all Spur customers.
Product updates 1 min
Image Preview When Replying in Inbox
See image previews while composing replies in your inbox.
Product updates 1 min
Image Preview When Replying in Inbox
See the image you're replying to right in the compose area. Full context, zero tab-switching.
Product updates 1 min
Anthropic Claude Opus 4.6 Now Available
Spur users can now choose Anthropic's Claude Opus 4.6 model for their AI Agents deployed on WhatsApp, Instagram, Facebook, and Live Chat
WhatsApp 14 min
WhatsApp Automation for Travel Agencies - 2026 Guide
Learn how travel agencies use WhatsApp automation to qualify leads, send confirmations, handle disruptions, and collect reviews while saving hours daily.
Marketing 16 min
RCS vs SMS: Complete Guide for Business Messaging (2026)
RCS brings rich interactive messaging with buttons and cards. SMS guarantees delivery. Learn when to use each and how to build hybrid flows.
Guides 11 min
How to Turn Off RCS Messaging (Step-by-Step Guide)
Complete guide to disable RCS messaging on any device. Fix missing texts, stop business spam, and handle dual SIM scenarios with proven solutions.
Guides 19 min
How to Respond Faster to Customer Messages?
Speed wins sales. Discover how to respond faster to customer messages across WhatsApp, Instagram, and live chat with one unified platform.
Instagram 28 min
How to Handle High Volume Instagram DMs Fast?
Handle high-volume Instagram DMs without getting banned. Discover automation rules, dispatcher models, and tools that scale support and sales.
WhatsApp 21 min
How to Get More Replies on WhatsApp Broadcasts (2026 Guide)
How to get more replies on WhatsApp broadcasts: segment properly, personalize beyond names, use interactive buttons, time sends right, and respond fast.
Marketing 15 min
How to Change RCS to SMS (Android & iPhone)
Switch from RCS to SMS in minutes. Complete 2026 guide for Android and iPhone with troubleshooting tips and reliable messaging alternatives.
Customer support 14 min
How to Add Live Chat to Shopify (2026 Setup Guide)
Complete guide to adding live chat to Shopify. Learn when to use Shopify Inbox vs AI-powered chat that handles 70% of queries automatically.
AI & automation 42 min
AI Chatbot for Real Estate Lead Qualification (2026)
Real estate agents using AI chatbots see 3× higher conversion rates and 35% lower cost per lead. Instant qualification across all channels.
Product updates 1 min
Rename Attachments in Automation Builder
You can now rename file attachments directly in the automation builder for cleaner, more professional messages.
Product updates 1 min
Link Products Comment Dashboard
Track every comment on your Link Products posts with per-comment status, error details, and retry controls.
Product updates 1 min
Filled Custom Fields Now Appear on Top
Custom fields with values are now automatically sorted to the top in the shared inbox—no more expanding to find filled fields.
Product updates 1 min
Infobip Error Mapping: Clearer Delivery Diagnostics
Better error messages for Infobip-connected accounts.
Product updates 1 min
Shopify Segment Triggers: Start Flows from Segments
Trigger flows when customers enter or exit Shopify segments.
Instagram 26 min
Instagram Lead Ads vs DM Ads (2026 Guide)
Instagram Lead Ads vs DM Ads: Which wins? Neither. The winner is whichever format builds the feedback loop that finds buyers, not just clickers.
Instagram 17 min
Instagram DM Automation Rules: Full Guide (2026)
Complete guide to Instagram DM automation rules: API requirements, messaging windows, rate limits, and compliance. Scale conversations without risk.
WhatsApp 24 min
WhatsApp Business API Pricing: Complete Guide (2026)
Complete WhatsApp Business API pricing breakdown: Marketing, Utility, and Authentication rates by country, plus free messaging windows and cost tips.
WhatsApp 50 min
WhatsApp Drip Campaign Examples: 22 Proven Templates
Stop losing leads to ignored emails. These 22 WhatsApp drip campaign examples deliver 98% open rates and real results. Templates ready to copy.
WhatsApp 24 min
WhatsApp Order Confirmation Template: Free Examples (2026)
Free WhatsApp order confirmation template examples for 2026. Meta-approved formats, address verification flows, and one-click Shopify integration.
Instagram 19 min
Instagram Auto Reply to Comments (2026 Guide)
Turn Instagram auto reply to comments into a lead generation engine. Move inquiries to DMs instantly and capture sales when interest peaks.
Product updates 1 min
Voice Chat Feature: Send and Receive Voice Messages
Voice messages are now fully supported in the shared inbox. Record and send voice notes, or play customer voice messages directly in Spur.
Product updates 1 min
Improved Inbox Search: Find Conversations Faster
Enhanced search for customer names, numbers, and message content.
Put these guides to work on your own customers.
WhatsApp, Instagram and live chat marketing and support from one inbox, with AI agents. Spur runs WhatsApp, Instagram, Messenger and live chat marketing and support from one inbox, with AI agents and automated flows. It connects to Shopify if you sell there.
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- Meta Business Partner
- Shopify Partner
- 7-day free trial
- Connects to Shopify in minutes
- Billed per conversation delivered
- Meta Business Partner
- Shopify Partner