Cloud Telephony Providers in India: 10 Compared (2026)

The main cloud telephony providers in India are Exotel, MyOperator, Knowlarity, Acefone (which now includes Servetel), Tata Tele Business Services Smartflo, Airtel IQ, Ozonetel, MCUBE and Callerdesk. They sell virtual numbers, IVR, call routing and recording for a monthly fee. If most of your customers already message you on WhatsApp, Spur lets them call you from that chat, with your whole team answering in the browser.

Every fact below comes from each provider's own website, read on 25 October 2026. Where a provider does not publish a price or a feature, we say so instead of guessing.

Cloud telephony providers in India at a glance

MyOperator states that GST is extra; the other providers do not say on their pricing pages, so confirm tax before you compare. A cloud telephony bill in India also includes numbers, minutes, add-ons and GST, so compare a full month rather than the headline plan.

How we compared them

We read each provider's homepage, pricing page, product pages and WhatsApp pages, and recorded only what they publish:

• Price: the lowest published plan, with its unit and billing terms.
• Trial: what the site offers before you pay.
• Telephony features: IVR, virtual and toll-free numbers, call recording, click-to-call, dialers, missed call service, CRM integrations and AI voice agents.
• WhatsApp: whether they sell WhatsApp messaging, and whether they offer WhatsApp Business calling, where customers call you inside WhatsApp.

We did not test call quality or support, so this is a comparison of offers, not a ranking of service.

The 10 cloud telephony providers

Each entry lists what the provider sells, the telephony features its site names, its WhatsApp support, its lowest published price and its trial. Spur comes first because it is our product, and it is built around calls inside WhatsApp rather than phone lines. The rest follow in no particular order.

1. Spur

Spur is an AI agent and shared inbox for WhatsApp, Instagram, Facebook and website chat, with WhatsApp calling built in. It is not a phone number provider: it has no IVR, no toll-free numbers and no landline numbers. Customers call your WhatsApp number from the chat they already have with you, and the call rings in Spur for everyone on your team who can see that chat.

• WhatsApp calling: customers call you free from WhatsApp; you call customers who allowed it, for 7 days or always.
• Team answering: the call rings in the browser on any page, and the first person free answers.
• Every call in the chat: who answered, how long it lasted, missed calls, and optional recordings and transcripts.
• Calling hours, voicemail and a call link for your website and socials.
• Call analytics: calls received, answered, missed and placed, and talk time per teammate.
• Price: plans start at ₹999 a month plus GST. Calling works on every plan and is paid per minute from your WhatsApp wallet: ₹0.25 a minute for calls customers make, ₹0.50 a minute for calls you make to India (all call rates).
• Trial: 14-day free trial, no credit card needed.

Best for: businesses whose customers already chat with them on WhatsApp and want a team phone line without a phone system. See how it works in our guide to the WhatsApp Business Calling API.

2. Exotel

Exotel calls itself an "AI-led CX ecosystem" covering AI, agents, contact centre and network. It sells a Business Phone System, an Enterprise Contact Center, communication APIs and AI voice agents.

• Features: multi-level IVR, virtual numbers (called Exophones), call recordings, missed call services, auto dialer, call transfer, dynamic call flows, live dashboard, voice APIs and 150+ integrations.
• WhatsApp: official WhatsApp Business API for messaging. Its WhatsApp page talks about redirecting inbound calls to WhatsApp self-service, not calls over WhatsApp.
• Price: Business Phone System packs at ₹9,999 (5 months validity, 1 virtual number, 3 agents), ₹19,999 and ₹49,499 (11 months each). Credits are used for calls, SMS and WhatsApp, at 1 credit = ₹1.
• Trial: 7-day free trial with 500 free credits.

Best for: teams that want prepaid packs and a broad API platform.

3. MyOperator

MyOperator describes itself as a "Business AI Operator for WhatsApp + Calls", with a Call Suite and a WhatsApp Suite.

• Features: IVR, virtual numbers, toll-free, call recording, click-to-call, barging and whispering, live call dashboard, dialers, CRM and 100+ integrations on the higher plan, and voice and chat AI agents.
• WhatsApp: official WhatsApp Business API with automation, campaigns and shared inboxes. No WhatsApp calling feature on the pages we read.
• Price: ₹5,000 a month for 10 users (Sedan) and ₹15,000 a month (SUV), billed yearly, GST applicable, Meta charges extra. Toll-free from ₹500 a month.
• Trial: a limited feature trial and a 30-day full refund policy.

Best for: small teams that want calls and WhatsApp messaging from one Indian vendor. If your team mostly chats, compare it with dedicated shared inbox software.

4. Knowlarity

Knowlarity sells virtual numbers, IVR, toll-free numbers and a cloud contact center, plus messaging, video and AI.

• Features: cloud contact center, virtual numbers, IVR, number masking, missed call, toll-free, automated outbound calling, Truecaller and Google verified calling, click-to-call, call recording and CRM integrations.
• WhatsApp: WhatsApp Business API as a solution provider. Its page talks about moving calls to text on WhatsApp.
• Price: cloud contact center from Rs 1,999 a month, with a 1-year minimum contract paid quarterly in advance. Toll-free from Rs 21,000 a year.
• Trial: "Start Free Trial" buttons; no trial length is stated.

Best for: businesses that need toll-free and missed call numbers with published annual prices.

Comparing message costs as well? Here is WhatsApp Business pricing for the app and the API.

5. Acefone (and Servetel)

Acefone sells "all-in-one cloud communications": a contact center, APIs, campaigns, AI voice agents and speech analytics. Servetel's website now redirects to Acefone, which lists Servetel as one of its brands.

• Features: contact center software, click-to-call, auto dialer, virtual and toll-free numbers, unlimited calling within India on its plans, call recording (3 or 6 months) and CRM integrations including Zoho, Salesforce, LeadSquared and HubSpot.
• WhatsApp: a WhatsApp Business Calling solution listed in its menu, and WhatsApp messaging as a ₹200 per seat per month add-on.
• Price: ₹1,599 per user a month with a 6-seat minimum (Professional), ₹1,999 (Ultra). Monthly and annual plans.
• Trial: 7 days with limited calling.

Best for: call center teams that want per-seat pricing and a WhatsApp calling option on top of phone lines.

6. Tata Tele Business Services Smartflo

Smartflo is Tata Tele Business Services' cloud telephony and contact center family, alongside CPaaS, AI, WhatsApp and RCS products.

• Features: virtual numbers, IVR (5 levels on Lite), call recording, real-time analytics, CRM integration, auto call routing, click-to-call, missed call alerts, number masking, sticky agent and outbound dialer plans.
• WhatsApp: a WhatsApp Business Platform for messaging. No WhatsApp calling on the pages we read.
• Price: Smartflo Lite at ₹950 per licence a month plus ₹5,000 one time, with a 3-month minimum and unlimited calling within India under a fair usage policy.
• Trial: none stated; demo and callback forms.

Best for: SMEs and enterprises that want a telecom operator's plans with low per-licence prices.

7. Airtel IQ

Airtel IQ Cloud Telephony is Airtel Business's voice platform, sold with a hosted contact center and WhatsApp APIs.

• Features: click-to-call, IVR, outbound dialer, mobile and landline caller ID, toll-free, number masking and automated announcements; the hosted contact center adds intelligent IVR and dashboards.
• WhatsApp: Airtel IQ WhatsApp Business APIs. No WhatsApp calling on the pages we read.
• Price: not published; the site offers "Talk to an Expert".
• Trial: none stated.

Best for: enterprises that already buy from Airtel Business.

8. Ozonetel

Ozonetel positions itself as a unified customer experience platform for enterprises.

• Features: predictive, power and preview dialers, IVR and AI-powered IVR, smart routing, toll-free, virtual numbers, missed call, click-to-call, international calling, CTI integrations with Zoho, Zendesk, Salesforce, Freshdesk, HubSpot and LeadSquared, and voice AI agents in 24 languages.
• WhatsApp: a WhatsApp business solution that can share one number for calls and WhatsApp messages. No WhatsApp calling on the pages we read.
• Price: its pricing page could not be read on 25 October 2026.
• Trial: the free trial link opens a consultation form.

Best for: large contact centers that need dialers and AI voice agents.

9. MCUBE

MCUBE sells a cloud telephony service for sales and customer experience teams.

• Features: IVRS, contact center, softphone, auto dialer, toll-free, missed call service, click-to-call API, call recording, number masking, CRM integration and an AI voice bot.
• WhatsApp: MCUBE WhatsApp Business API for messaging. No WhatsApp calling on the pages we read.
• Price: not published.
• Trial: a free demo account.

Best for: sales teams that want IVR, missed call and a voice bot from one vendor.

10. Callerdesk

Callerdesk offers cloud call centers it says can be set up in 15 minutes.

• Features: toll-free and virtual numbers, multi-level and time-based IVR, predictive auto dialer, click-to-call APIs, call recording, softphone, mobile app calling, a mini lead CRM, and integrations with Zoho and LeadSquared.
• WhatsApp: no WhatsApp messaging or calling product on the pages we read; a website plugin can collect leads that arrive by WhatsApp.
• Price: not published.
• Trial: a free trial sign-up with no terms stated.

Best for: small teams that want a quick IVR and call center setup.

Phone line or WhatsApp calling: which do you need?

Most providers above sell phone lines: a number customers dial, an IVR and agents who answer, the setup our guide to cloud telephony explains. WhatsApp calling adds calls that happen inside WhatsApp, next to the chat. They solve different problems:

• Choose a phone line if you need an 1800 number on your packaging, an IVR menu, or outbound calls to people who have never messaged you.
• Choose WhatsApp calling if your customers already message you on WhatsApp and a quick call would settle the question. Calls are free for them, show your business profile, and sit next to the chat.
• Use both if you get many calls from new prospects and many chats from existing customers.

WhatsApp calls follow Meta's rules on consent and limits. Here is how WhatsApp Business API pricing works for the messages around them.

How to choose a cloud telephony provider in India

Shortlist two or three providers and compare them on what affects your team every day:

1. Number types: local virtual numbers, 1800 toll-free, or both.
2. Pricing model: per user, per licence, prepaid pack or bundle, and whether incoming calls and minutes are included.
3. Minimum commitment: some providers ask for a yearly contract, some for a minimum number of seats or months.
4. Concurrent calls: how many calls can ring at once before callers hear busy.
5. Agent apps: browser, mobile app and desk phone options.
6. Integrations: your CRM, helpdesk or store.
7. Messaging: whether the same team can continue on WhatsApp after the call, in a WhatsApp shared inbox.
8. Trial: test call quality from your own city before you sign.

Ask each provider for a month's cost for your number of agents and expected minutes, including GST.

Training a new calling team? These call center training best practices help agents ramp up faster.

Why choose Spur for calls from WhatsApp

If your customers talk to you on WhatsApp, a separate phone system splits every conversation in two: the chat in one tool and the call in another. Spur keeps them together.

• No phone system to set up. Switch on Allow voice calls for your WhatsApp number and customers can call you.
• Your whole team answers. Calls ring in the browser for everyone who can see the chat.
• The AI agent handles the rest. Spur's AI agent answers chats on WhatsApp, Instagram, Facebook and your website, and people take the calls.
• Per-minute pricing on every plan, paid from your WhatsApp wallet, with no separate Meta payment.

Start a 14-day free trial of Spur, no credit card needed, and switch on WhatsApp calling in a few minutes if your number meets Meta's requirements.

Bottom line

The cloud telephony providers in India differ less in features than in how they charge: prepaid packs, per user, per licence or yearly contracts, with minimums that change the real cost for a small team. Only a few publish prices, so ask each one for a full monthly quote that includes numbers, minutes and GST.

If your customers dial a number from an ad or a box, pick a phone line from the list above. If they already message you on WhatsApp, let them call you there: try WhatsApp calling in Spur and keep every call next to the chat it came from.