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Buyer’s guide

The 9 best WATI alternatives in 2026

Nine WhatsApp tools teams move to from WATI, in India and beyond, compared on price, channels, AI agents and Shopify ratings.

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The short answer

For teams leaving WATI

  1. Spur Best alternative 5.0 (119) If you sell on Shopify and want an AI agent answering WhatsApp, Instagram, Messenger and website chat in one inbox.
  2. Respond.io 4.8 (561)G2 If your customers reach you on many apps in many countries and email belongs in the same inbox.
  3. AiSensy 4.1 (57) If you sell in India, WhatsApp is your only channel and the monthly bill matters most.

All 9 at a glance

Entry price, Shopify rating, channels and AI agent for each tool. WhatsApp message charges come on top.

  • – WATI What you have now
    $69/mo1 3.7 (119)2 In one inbox: WhatsApp, Instagram, Messenger, Website chat, RCS, Calls

    AI agent: Included in the plan

  • 1 Spur Shopify brands on WhatsApp and Instagram
    $39/mo3 billed monthly 5.0 (119)4 In one inbox: WhatsApp, Instagram, Messenger, Website chat, Calls, Email (add-on)

    AI agent: Included in the plan

  • 2 Respond.io Teams on many apps in many countries
    $199/mo5 broadcasts from Growth 4.8 (561)G26 In one inbox: WhatsApp, Instagram, Messenger, Website chat, Email, SMS, Calls

    AI agent: Included in the plan

  • 3 SleekFlow Teams that also use WeChat or LINE
    $49/mo7 billed yearly, rolling out by country 3.2 (5)8 In one inbox: WhatsApp, Instagram, Messenger, Website chat, SMS

    AI agent: From the Pro plan

  • 4 Interakt Big Indian teams on WhatsApp
    $29.63/mo9 + taxes 4.3 (298)10 In one inbox: WhatsApp, Instagram, RCS, Calls

    AI agent: Add-on, $26.45/mo

  • 5 AiSensy WhatsApp-only teams on a tight budget
    $45/mo11 4.1 (57)12 In one inbox: WhatsApp

    AI agent: Add-on, $14.29/mo

  • 6 Zoko Shopify brands that sell outside India
    $49.99/mo13 + $0.015 a conversation 4.9 (469)14 In one inbox: WhatsApp, Instagram, Messenger, Calls

    AI agent: Add-on, $24.99/mo

  • 7 QuickReply.ai Shopify stores that also send SMS
    $39/mo15 4.9 (219)16 In one inbox: WhatsApp, Instagram, Messenger, Website chat, SMS, RCS

    AI agent: From the Standard plan

  • 8 Gallabox Taking bookings and payments in chat
    $31.74/mo17 billed quarterly No Shopify app In one inbox: WhatsApp, Instagram, Website chat, Calls

    AI agent: From the Essential plan

  • 9 DoubleTick Sales teams on many WhatsApp numbers
    $31.75/mo18 billed yearly, + GST 3.0 (2)19 In one inbox: WhatsApp, Calls

    AI agent: On the Pro + AI plan

Email (add-on)

Why teams leave WATI

Four reasons that show on WATI’s own pages and in its recent Shopify reviews, and the tools on this list that remove each one.

  1. WATI is rated 3.7 on Shopify

    WATI’s Shopify app is rated 3.7 from 119 reviews (read 30 Oct 2026). These tools are rated 4.8 or higher from 100+ reviews.220

    Shopify apps rated 4.8+ from 100+ reviews: SpurZokoQuickReply.ai

  2. Extra AI credits cost $30 per 1,000

    WATI’s Shopify listing prices extra AI credits at $30 per 1,000 and extra automation runs at $40 per 1,000, on top of the plan.2

    Fixed by: SpurRespond.io

  3. Growth stops at 3 users

    WATI Growth includes 3 users and can’t add a fourth, so a team of four moves to Pro at $149 a month. Spur adds a teammate to any plan for $15 a month.1

    Fixed by: SpurInterakt

  4. No email channel in the inbox

    WATI runs WhatsApp, Instagram, Messenger, website chat, TikTok, RCS and calls, but lists no email channel for its inbox.1

    Fixed by: SpurRespond.io

1. Spur

Best alternative

Best for: Shopify brands on WhatsApp and Instagram

Starts at
$39 a month3
Shopify rating
5.0 (119)4
AI agent:
Included in the plan
Before you pay
14-day free trial, no credit card needed
Channels
In one inbox: WhatsApp, Instagram, Messenger, Website chat Email (add-on)

Spur runs WhatsApp, Instagram, Messenger, website chat and email (add-on) in one inbox, with an AI agent trained on your site on every plan. Its Shopify flows recover carts and confirm COD orders.

Better than WATI

  • Shopify app rated 5.0; WATI’s is rated 3.7
  • Extra AI credits are $12 per 1,000; WATI’s are $30
Start for free Book a demo

14-day free trial, no credit card needed

What Spur includes

  • AI agent on every plan Trained on your website; hands tricky chats to your team
  • WhatsApp Broadcasts to segments, automations and calling
  • Instagram Comment-to-DM, story replies and Click-to-DM ads
  • Messenger Your Facebook Page’s chats, in the same inbox
  • Website live chat A chat widget on your store, answered by the AI agent
  • Email (add-on) Customer emails beside your chats, as a paid add-on
  • Ready-made Shopify flows Abandoned cart, COD confirmation and order updates
  • One shared inbox Every chat with the customer’s Shopify orders beside it
Get Spur on Shopify
Moved from WATI
“Loved the overall setup and the system the team has. Onboarding was phenomenal. Coming from Wati this was definitely a game changer.”
Pure Project Shopify review, 9 Feb 2026
“The team walked us through everything and we already have our abandoned cart flows running after just a few hours.”
Kidology Shopify review, 23 Apr 2026

The other 8 alternatives

Each with the same facts as Spur: who it suits, what it costs, its Shopify rating, and where it beats WATI or falls short.

2. Respond.io

Best for: Teams on many apps in many countries

Starts at
$199 a month5
Shopify rating
4.8 (561)G26
AI agent:
Included in the plan
Before you pay
7-day free trial
Channels
In one inbox: WhatsApp, Instagram, Messenger, Website chat, Email

respond.io connects WhatsApp, Instagram, Messenger, website chat, email, SMS and calls, plus Telegram, LINE and TikTok. AI agents that answer from your sources start on Growth.

Better than WATI

  • Email in the same inbox, which WATI lacks
  • Extra AI credits are $15 per 1,000, half of WATI’s

Watch out for

  • Priced in dollars: broadcasts from $199 a month
  • No app on the Shopify App Store
Visit Respond.io Spur vs Respond.io

3. SleekFlow

Best for: Teams that also use WeChat or LINE

Starts at
$49 a month7
Shopify rating
3.2 (5)8
AI agent:
From the Pro plan
Before you pay
7-day trial of Pro
Channels
In one inbox: WhatsApp, Instagram, Messenger, Website chat

SleekFlow connects WhatsApp, Instagram, Messenger, website chat and SMS with WeChat, LINE, Telegram and Viber. Essential starts at $49 a month billed yearly, where it is available.

Better than WATI

  • WeChat, LINE, Telegram and Viber in the same inbox
  • Essential is $49 a month billed yearly

Watch out for

  • AI agents start on Pro, $109 a month billed yearly
  • Shopify app rated 3.2 from 5 reviews
Visit SleekFlow Spur vs SleekFlow

4. Interakt

Best for: Big Indian teams on WhatsApp

Starts at
$29.63 a month9
Shopify rating
4.3 (298)10
AI agent:
Add-on, $26.45/mo
Before you pay
14-day free trial
Channels
In one inbox: WhatsApp, Instagram

Interakt, launched by Jio Haptik, covers WhatsApp, Instagram, RCS and calls, with unlimited agents and a Sales CRM. Its two Shopify apps are both rated 4.3, from 298 and 233 reviews.

Better than WATI

  • Starter is $29.63 a quarter; WATI Growth is $207
  • Both Shopify apps rated 4.3; WATI’s is 3.7

Watch out for

  • No Messenger or website chat in the inbox
  • AI agents are an add-on from $26.45 a month
Visit Interakt Spur vs Interakt

5. AiSensy

Best for: WhatsApp-only teams on a tight budget

Starts at
$45 a month11
Shopify rating
4.1 (57)12
AI agent:
Add-on, $14.29/mo
Before you pay
Free plan, no broadcasts
Channels
In one inbox: WhatsApp

AiSensy is the lowest-priced WhatsApp tool on this list: a free plan for the inbox, and Basic at $45 a month billed monthly. Its pages list WhatsApp as its only channel.

Better than WATI

  • Basic is $45 a month, half of WATI Growth
  • A free plan for the inbox, without broadcasts

Watch out for

  • WhatsApp only: no Instagram or Messenger
  • AI agent is $14.29 a month on top of any plan
Visit AiSensy Spur vs AiSensy

6. Zoko

Best for: Shopify brands that sell outside India

Starts at
$49.99 a month13
Shopify rating
4.9 (469)14
AI agent:
Add-on, $24.99/mo
Before you pay
7-day free trial
Channels
In one inbox: WhatsApp, Instagram, Messenger

Zoko is a WhatsApp platform built for Shopify brands, with every feature on every plan; plans differ only by volume. It is priced in dollars, with Instagram and AI agents as add-ons.

Better than WATI

  • Shopify app rated 4.9 from 469 reviews
  • Every feature on every plan, priced by volume

Watch out for

  • Priced in dollars, plus a fee per conversation
  • Instagram costs $9.99 a month extra
Visit Zoko Spur vs Zoko

7. QuickReply.ai

Best for: Shopify stores that also send SMS

Starts at
$39 a month15
Shopify rating
4.9 (219)16
AI agent:
From the Standard plan
Before you pay
None stated
Channels
In one inbox: WhatsApp, Instagram, Messenger, Website chat

QuickReply.ai is a WhatsApp marketing tool for Shopify stores that also sends SMS and RCS. It covers Instagram, Messenger and website chat, and its Shopify app is rated 4.9.

Better than WATI

  • Shopify app rated 4.9 from 219 reviews
  • SMS and RCS campaigns next to WhatsApp

Watch out for

  • $39 a month billed yearly; no monthly plan
  • AI chatbot only from the Standard plan
Visit QuickReply.ai Spur vs QuickReply.ai

8. Gallabox

Best for: Taking bookings and payments in chat

Starts at
$31.74 a month17
Shopify rating
No Shopify app
AI agent:
From the Essential plan
Before you pay
7-day free trial
Channels
In one inbox: WhatsApp, Instagram, Website chat

Gallabox is built for businesses that turn chats into bookings and payments, across WhatsApp, Instagram, website chat and voice. Every plan includes AI credits for its agents.

Better than WATI

  • Website chat with an AI web agent on Basic
  • Prices in rupees, dollars and dirhams

Watch out for

  • Basic is $31.74 a month, billed quarterly
  • 3 users on Basic; WhatsApp AI from Essential
Visit Gallabox Spur vs Gallabox

9. DoubleTick

Best for: Sales teams on many WhatsApp numbers

Starts at
$31.75 a month18
Shopify rating
3.0 (2)19
AI agent:
On the Pro + AI plan
Before you pay
No free trial
Channels
In one inbox: WhatsApp

DoubleTick is a WhatsApp CRM for sales teams that work many numbers, groups and calls from one inbox. AI agents and AI voice campaigns come with its Pro + AI plan, not Starter.

Better than WATI

  • WhatsApp groups and calls in the same inbox
  • Built for teams on many WhatsApp numbers

Watch out for

  • No free trial; Starter is billed yearly
  • No Instagram, and no AI agents on Starter
Visit DoubleTick Spur vs DoubleTick

Moving from WATI to Spur

Four steps, in order. Your number and your contacts move with you; past chats stay behind.

  1. 1 Day 1

    Export from WATI

    Download contacts, templates and chatbot settings before you cancel.

  2. 2 Day 2

    Move your number

    Turn off two-step verification, then connect the number in Spur.

  3. 3 Day 2

    Import your contacts

    Upload a CSV with names, tags and opt-ins; opt-outs stay opted out.

  4. 4 Days 3 to 5

    Turn on flows and AI

    Switch on ready-made flows for carts, COD and orders, then train the AI.

Spur help: turn off two-step verificationSpur help: connect your WhatsApp numberSpur help: import contacts with tags

Comes with you

  • Your WhatsApp number
  • Approved message templates
  • Contacts, with tags and opt-ins
  • Shopify customers, kept in sync

Stays behind

  • Past chat history: export what you need
  • Campaign and inbox reports
  • Unused subscription time or balance

Questions people ask

By the Spur team · Updated 29 Oct 2026
We make Spur, one of the tools on this list. How we picked

How we picked, and where every number comes from Our method, then every price, rating and limit on this page with the page it came from and the day we read it.

How we picked

  • We started from the tools that rank for “WATI alternative” in India and the ones G2 and the Shopify App Store show next to WATI.
  • Every tool here sends WhatsApp campaigns through the official WhatsApp Business API.
  • Starting prices are each vendor’s cheapest plan that sends WhatsApp campaigns, read from its own pricing page on 27 Oct 2026, before taxes and WhatsApp message charges.
  • Ratings are the Shopify App Store average and review count, read again on 29 Oct 2026.
  • We did not test every product hands-on. Features come from each vendor’s own pages, listed under Sources.
  • Spur is first because we make it. Every entry, ours included, has the same fields and two limits.
Spotted something out of date? Tell us
  1. 1. WATI pricing Checked 29 Oct 2026
  2. 2. Wati: WA Cart Recovery & AI on the Shopify App Store Checked 5 Nov 2026
  3. 3. Spur pricing Checked 30 Oct 2026
  4. 4. Spur: AI Agent & WhatsApp API on the Shopify App Store Checked 5 Nov 2026
  5. 5. Respond.io pricing Checked 27 Oct 2026
  6. 6. respond.io, G2 Checked 31 Oct 2026
  7. 7. SleekFlow pricing Checked 27 Oct 2026
  8. 8. SleekFlow ‑ Conversational AI on the Shopify App Store Checked 5 Nov 2026
  9. 9. Interakt pricing Checked 5 Nov 2026
  10. 10. Interakt ‑ Sell on WhatsApp on the Shopify App Store Checked 5 Nov 2026
  11. 11. AiSensy pricing Checked 27 Oct 2026
  12. 12. AiSensy ‑ WhatsApp Marketing on the Shopify App Store Checked 5 Nov 2026
  13. 13. Zoko pricing Checked 27 Oct 2026
  14. 14. Zoko WhatsApp Marketing & Chat on the Shopify App Store Checked 5 Nov 2026
  15. 15. QuickReply.ai pricing Checked 27 Oct 2026
  16. 16. QR ‑ WhatsApp & RCS Marketing on the Shopify App Store Checked 5 Nov 2026
  17. 17. Gallabox pricing Checked 27 Oct 2026
  18. 18. DoubleTick pricing Checked 27 Oct 2026
  19. 19. DoubleTick WhatsApp Sales CRM on the Shopify App Store Checked 5 Nov 2026
  20. 20. WATI reviews on the Shopify App Store Checked 27 Oct 2026
  21. 21. Spur help: turn off two-step verification Checked 27 Oct 2026
  22. 22. Spur help: connect your WhatsApp number Checked 27 Oct 2026
  23. 23. Spur help: import contacts with tags Checked 27 Oct 2026
  24. 24. Spur on G2 Checked 18 Oct 2026
  25. 25. Spur home page Checked 5 Nov 2026
  26. 26. Spur WhatsApp message rates Checked 29 Oct 2026
  27. 27. Spur What’s New: WhatsApp calling Checked 27 Oct 2026